Germain Lexus of Naples

Everything I could hope for Reasonable price negotiated. Great Service person. Loaner car and car wash are great add-ons.. Dawn was extremely helpful and professional in all our Reasonable price negotiated. Great Service person. Loaner car and car wash are great add-ons.. Dawn was extremely helpful and professional in all our dealings. The battery replacement in our keys was an unexpected pleasure. Louise & Art More

Great service as usual! A big thank you to Alyson Chatham for taking care of me during my service visit. Always accommodating and always professional. Makes servicing my ca A big thank you to Alyson Chatham for taking care of me during my service visit. Always accommodating and always professional. Makes servicing my car a pleasurable experience. More

Starting my car Thank you for going to Vanderbilt Gulfside and starting my car so that the windows could be shut. Because of roof work being done, my car had to be m Thank you for going to Vanderbilt Gulfside and starting my car so that the windows could be shut. Because of roof work being done, my car had to be moved out of my garage. I am still in Canada but will be in Naples soon. I'll have the car serviced at that time. Elizabeth Longlade More

Great service experience I visited the service department of Germain Lexus of Naples yesterday. It was a grey experience right from booking the appointment through to being w I visited the service department of Germain Lexus of Naples yesterday. It was a grey experience right from booking the appointment through to being walked out to my washed and repaired Lexus by Carrie Rickard. Carrie could not have been more pleasant, professional and helpful. Thank you. More

A Contented/Appreciative Customer Having purchased my used 2001 LS430 from Germain about nine months ago, I have had nothing but pleasant experiences with the service department and al Having purchased my used 2001 LS430 from Germain about nine months ago, I have had nothing but pleasant experiences with the service department and all the Germain personnel. None of my service experiences were major, but required immediate attention (dead battery from leaving a door ajar overnight, an encounter with a rabbit on Alligator Alley at 70 mph). The quality of the experience began with the telephone operator and extended thru all personnel. My compliments to your entire organization. More

Outstanding quality service As I drove home I found the car drove as new. A big improvement over the state it was in when I brought it in. This was mainly steering , staying the As I drove home I found the car drove as new. A big improvement over the state it was in when I brought it in. This was mainly steering , staying the course as well as engine performance and throttle. I was very pleasantly surprised. That was after the excellent way I was treated by the service consultant and the person who received me, plus the complimentary carwash. Herbert J. Everstijn More

People make the Company A dealership is only as good as its people. Germain Lexus has wonderful people - from the manager Dave Camposano to my sales rep Frank Smith to the S A dealership is only as good as its people. Germain Lexus has wonderful people - from the manager Dave Camposano to my sales rep Frank Smith to the Service Manager Sean Chapman. They have a commitment to excellence and provide great customer service! I always feel well taken care of when I am there. My car is solid, safe and in tip-top shape thanks to them. More

Very good experience Dion Homer(salesman) came out to greet us telling us how EXCITED he was to help us and all was POSITIVE from there. He was extremely helpful yet never Dion Homer(salesman) came out to greet us telling us how EXCITED he was to help us and all was POSITIVE from there. He was extremely helpful yet never pushy. He listened to us and proceeded to assist us with making our choice in a very professional manner. We also had good rapport with the manager JAIME Overall our experience with the personnel at Germaine was very satisfactory and we will recommend these people to others. GOOD. JOB. Arthur Decker. More

Service of 2004 Lexus RX330 We took our Lexus for an oil change & timing belt replacement. Our service advisor Dave McKinny was very knowledgable, friendly, & professional. He We took our Lexus for an oil change & timing belt replacement. Our service advisor Dave McKinny was very knowledgable, friendly, & professional. He had our loaner car ready & could not have made it any easier! He also did not advise repairs that were not necessary! He made the drive from Ft. Myers worthwhile! More

New to Naples Have recently moved to Naples. It was time for my car to be serviced and I chose Germain Lexus of Naples. The facilities are wonderful, lovely waiti Have recently moved to Naples. It was time for my car to be serviced and I chose Germain Lexus of Naples. The facilities are wonderful, lovely waiting area for service clients with many amenities. The staff was very helpful, warm. I was provided with a great loaner car as my servicing was to take several hours. Danny Rusinik was fabulous to work with, stated the car problems, readily had a loan car ready and took some extra care. Car was returned clean, same day and is running well. I will return for my next servicing! More