Germain Lexus of Naples

purchase We were very happy with all the people that helped us with our purchase of the 2014 lexus . The day went by very well and we had no problems with ou We were very happy with all the people that helped us with our purchase of the 2014 lexus . The day went by very well and we had no problems with our transactions Stan Arbeit. More

Excellent experience purchasing a new vehicle from Lu Gani Being a Mercedes owner, this was my first experience with a Lexus dealer. The sales person, Lufti Gani, who was recommended to me by a neighbor who a Being a Mercedes owner, this was my first experience with a Lexus dealer. The sales person, Lufti Gani, who was recommended to me by a neighbor who also purchased a Lexus, was a pleasure to deal with. After my wife and I decided to purchase a new Lexus, Mr. Gani spent a considerable amount of time explaining how to operate all of the vehicle's functions, including the Navigation system. Since my wife was not able to accompany me when I picked up the vehicle, Mr. Gani took the time to come to my home and explained all the functions to my wife. I highly recommend Mr. Gani to anyone considering the purchase of a Lexus. Mr. Gani also introduced us to the service department staff and explained the additional services of the Platinum Club membership (free car washes, etc). More

60,000 Mile check The dreaded 60,000 mile check. No one wants to do it or pay for it but when it comes down to it, it is probably the same as a car payment. If yo The dreaded 60,000 mile check. No one wants to do it or pay for it but when it comes down to it, it is probably the same as a car payment. If you are going to keep a car in great working order then it needs to be done. Called and scheduled an appointment. The operator was very helpful in explaining what would be done on the vehicle. I live about 40 minutes away so I scheduled it on my way to golf. A loaner car was made available for me. I arrived early and the guys got me right inside. I only waited for John for a few minutes. John went over everything and explained that it would take most of the day to complete. I finished golf and had a message that the Lexus was finished at noon. When I got there the guys loaded my clubs and I talked to Dave for a few minutes since John was at lunch while a very nice receptionist took care of all of the paperwork and I was finished. Germain has always been excellent when it comes to servicing my Lexus. I have no complaints whatsoever. More

First 5000 mile Service Dave McKinney was very nice and even gave us his card with Cellular Phone in case we had a quersion when the Agency was closed. Dave McKinney was very nice and even gave us his card with Cellular Phone in case we had a quersion when the Agency was closed. More

Problem Solved First the car warned me of a tire losing pressure, saving me from getting stuck. Roger met me at the service entrance and immediately found a nail in First the car warned me of a tire losing pressure, saving me from getting stuck. Roger met me at the service entrance and immediately found a nail in the tire. Roger and Dawn put me in a loaner car, fixed my car, washed it and gave it back to me, ready to go. Great job by all! More

Unexpected Service Visit Another great service experience with this Lexus Dealership. The Service Advisor was excellent in informing me on the extent of the problem, updating Another great service experience with this Lexus Dealership. The Service Advisor was excellent in informing me on the extent of the problem, updating me on the necessary repairs being done and the progress & time involved in performing the work. More

QX460 Lease If it had not been for the efforts of Chuck Koenig , I would still be driving my old car. Chuck understood what I wanted to do and how I wanted to do If it had not been for the efforts of Chuck Koenig , I would still be driving my old car. Chuck understood what I wanted to do and how I wanted to do it and with great effort on his part we were able to put the deal together on a QX460. The QX is the perfect size car for my needs and the experience was a pleasure a I love the car, Thanks Chuck Jim Surber More

10,000 mi. Service My car was serviced in a timely matter and all issues that I had were addressed. All the staff was courteous, friendly and helpful. The waiting room My car was serviced in a timely matter and all issues that I had were addressed. All the staff was courteous, friendly and helpful. The waiting room is very pleasant. More

Love doing business this way Absolutely low keyed experience. Said exactly what I wanted for a deal and even though they made a sacrifice to make it work, they did. It prevented m Absolutely low keyed experience. Said exactly what I wanted for a deal and even though they made a sacrifice to make it work, they did. It prevented my getting a Mercedes and staying with Lexus. The new GS350 was beyond my expectation: high technology but very user friendly. Everyone went out of the way to make this a great experience and a great car. Thank you. More

Very Smooth Process Aamir Khan made my 60,000 mile service a pleasure. He explained the couple of items they found in detail, and gave solid recommendations and an estima Aamir Khan made my 60,000 mile service a pleasure. He explained the couple of items they found in detail, and gave solid recommendations and an estimated cost and timeframe of when I should take care of those issues before they become serious. It's always been a pleasure working with Germain Lexus. They take great pride in their work. More