Germain Lexus of Naples

Dawn--- Top rated service the very best I want to take this opportunity to Thank Dawn Slanec for he many years of fabulous service to me while my several Lexus cars were serviced by Germain I want to take this opportunity to Thank Dawn Slanec for he many years of fabulous service to me while my several Lexus cars were serviced by Germain Lerxus. She has always been an outstanding and helpful person. My experience with the entire Lexus team has always far exceeded expectations. Gustav and Stephanie Hennig More

Great Service Again! My Lexus 330RX was in for a service visit this week and my service advisor, Dawn took car of my car's issues and made it as pleasant as a service visi My Lexus 330RX was in for a service visit this week and my service advisor, Dawn took car of my car's issues and made it as pleasant as a service visit could be. She has been my advisor for over 5 years and is always helpful and makes sure my car is in tip top shape. I just ordered a new Lexus and wouldn't go anywhere else! (Can't wait for the new car) Thank you Dawn and everyone else that helped me during my last visit. More

Turn light out Just moved here from Colorado. Great dealership and service. The price was great and the waiting area is comfortable. Getting my car washed was a nic Just moved here from Colorado. Great dealership and service. The price was great and the waiting area is comfortable. Getting my car washed was a nice extra. More

15000 mile service Shawn Chapman made my day! He made sure my car was correctly serviced and that I understood the whole process. I will return. Thank you Shawn! Shawn Chapman made my day! He made sure my car was correctly serviced and that I understood the whole process. I will return. Thank you Shawn! More

Recent visit to Germain Service was quick and efficient. Vehicle was clean and ready on time. I brought my iPad and the WiFi worked great; just had sufficient time to enjoy Service was quick and efficient. Vehicle was clean and ready on time. I brought my iPad and the WiFi worked great; just had sufficient time to enjoy coffee and a snack. More

Always happy here. Germain Lexus knows what customer service really means. We just purchased a 2015 Lexus RX350 because of the way we have been treated through the year Germain Lexus knows what customer service really means. We just purchased a 2015 Lexus RX350 because of the way we have been treated through the years when getting our old car serviced. In an age where no one seems to know what customer service means anymore, we are always over impressed when we are here. It is not beneath anyone to ask if you want coffee or water and to "check in" with you to see if you need anything. It is a team - never seems like a there is a competitive atmosphere with other employees. Joe Caso has always taken great care of us in his previous role in service and now in his new role. Chad Nesselhauf was the perfect combination in sales: he knew his products, but never made us feel pressured. Roger Roberts finalized our purchase and immediately made us feel welcomed and special. You leave there feeling like you have worked with a team of professionals. More

Dead battery Came down from Boston(after 6 months), Lexus would not start. Called triple A jump the battery, brought the Lexus down for service, changed the batter Came down from Boston(after 6 months), Lexus would not start. Called triple A jump the battery, brought the Lexus down for service, changed the battery in the key everything else was ok. More

Service on 2006 Lexus RX AND Purchase of 2015 RX I'm an old customer. This is our fourth new Lexus purchase. I met Joe Caso when he was in service dept. Greg and Roger handled the paper work. All I'm an old customer. This is our fourth new Lexus purchase. I met Joe Caso when he was in service dept. Greg and Roger handled the paper work. All very friendly and efficient, and professional. I rate them all A+. More

Great customer service Alyson did a great job from the moment I dropped off the car to the time that I picked it up...She made sure that my best interests were taken care of Alyson did a great job from the moment I dropped off the car to the time that I picked it up...She made sure that my best interests were taken care of..Thanks again Alyson and Germain... More

Friendly and helpful Frank and Chad were great selling me a car. Very knowledgable. Answered all my questions. Made sure I knew enough about the car before driving away. Frank and Chad were great selling me a car. Very knowledgable. Answered all my questions. Made sure I knew enough about the car before driving away. They both were very friendly and helpful. More