Germain Lexus of Naples

Great experience in purchasing two vehicles It 'took a village' to choose two vehicles, negotiate the sales, get both cars serviced, and be taught all the new fantastic technology on the two new It 'took a village' to choose two vehicles, negotiate the sales, get both cars serviced, and be taught all the new fantastic technology on the two new vehicles we purchased. All five Germain representatives quickly and efficiently coordinated everything for us, so within days we drove off the lot to enjoy our beautiful cars. We highly recommend Germain Lexus! More

Dave McKinney is FANTASTIC Dave always takes care of my service needs and he is truly a pro when it comes to customer service. I can always count on him to be honest and upfron Dave always takes care of my service needs and he is truly a pro when it comes to customer service. I can always count on him to be honest and upfront. I would highly recommend anyone dealing with him when it comes to servicing your Lexus! More

Service The service was great as always. The appointment was on time, very friendly and efficient. We have owned several Lexus and we would highly recommend The service was great as always. The appointment was on time, very friendly and efficient. We have owned several Lexus and we would highly recommend this dealer for high quality sales and service. More

Body repair This was a relatively small job and we needed a quick turnaround. John treated us with the same attention to our needs as a large job would have warra This was a relatively small job and we needed a quick turnaround. John treated us with the same attention to our needs as a large job would have warranted and the job was completed in the time frame promised. The friendly way he assisted in determining how to proceed and his assistance with the insurance was appreciated. More

Service Excellent experience Dealer and staff go out their way to ensure they attend to every detail from greeting, waiting lounge, car wash and delivery of v Excellent experience Dealer and staff go out their way to ensure they attend to every detail from greeting, waiting lounge, car wash and delivery of vehicle. More

Car purchase My salesman was probably the very best I have ever seen,myself I worked in sales for over 20 years and could never come close to even dreaming I could My salesman was probably the very best I have ever seen,myself I worked in sales for over 20 years and could never come close to even dreaming I could be so great with people,Lutfu or Lou as we were introduced was extremely professional and I went out of my way to give him a hard time on the pricing as customers do he never strayed from his totally trained manner to make me understand why I was paying so much for that vehicle, he didn't know that this was my 4th Lexus and I am a devoted buyer for a brand that's made me feel like I own the best ! I had to drive it back to ohio in only a few days, I really never intended to buy just for that reason,I had been talking with other dealers in ohio but honestly it's hard to explain how I felt good about buying a florida car and giving up a return plane flight that would get me home in less than 3 hours,as I drove home on Mother's Day to ohio it took us 20 hours straight through,had to work next day,self employed but felt guilty I was gone 11 days, So my experience was the best as I am 62 and have bought many cars, you should clone Lou or at least have him train the youngsters coming after him, I also would like to say that your finance gentleman is really great again treated us very well just continued our experience with you as totally professional,he reminded me of Nathan Lane,HOW DO you find so many GREAT PEOPLE to work for you ? I want to thank you for my experience and wish I was close to use the car wash.....Judith Callihan Port Clinton Ohio More

Quick Turnaround Dave McKinney did a great job getting my car turned around to accommodate a very tight schedule. I appreciated the courtesy car as well - that made m Dave McKinney did a great job getting my car turned around to accommodate a very tight schedule. I appreciated the courtesy car as well - that made my life so much easier that day. Thanks! More

Solving a strange problem Shawn Chapman has been so helpful trying to solve a problem with our interior. We bought and used the Lexus cleaner and polish for interior. Now for Shawn Chapman has been so helpful trying to solve a problem with our interior. We bought and used the Lexus cleaner and polish for interior. Now for some reason the dash, side door panels we used it on get extremely sticky when hot and in sun. He has tried to remedy the situation and find the answer to our problem. Thanks Shawn More

satisfaction Mister Hanien was very courteous and handle our purchase in a very professional way. We would recommend him to our friends. We also were impressed wi Mister Hanien was very courteous and handle our purchase in a very professional way. We would recommend him to our friends. We also were impressed with Roger Roberts who was especially helpful in closing the deal and in follow up when Hanny was't available. More

Outstanding Service!!! Always a pleasure bringing my car in for service. Ms. Coppola is always professional and detailed in handling service of my car. Kudos job well done!! Always a pleasure bringing my car in for service. Ms. Coppola is always professional and detailed in handling service of my car. Kudos job well done!!!! More