Germain Lexus of Naples

OVER THE TOP EXPERIENCE! FRED WEBLEY greeted us at the front door with a great smile and he did everything possibly to make sure we were comfortable. He was very informative FRED WEBLEY greeted us at the front door with a great smile and he did everything possibly to make sure we were comfortable. He was very informative and engaging in helping us decide which kind of car would be most appropriate for me. Fred is very knowledgeable and was very helpful during the whole process of car buying. I would recommend him to anyone who wants to buy a car and also the Germain Lexus Dealership. Thank you again! More

Awesome Service "Due to my two experiences with the Lexus Team, I will encourage all my friends, family members, and co-workers to visit Germain First! When purchasi "Due to my two experiences with the Lexus Team, I will encourage all my friends, family members, and co-workers to visit Germain First! When purchasing a car. The Germain Team are professional and courteous. From purchasing a car, to scheduling service it is always seamless. I Thank a You !!! More

Outstanding Germain Lexus always provides excellent service. My most recent experience to have my vehicle maintained was no different. I am confident my car wil Germain Lexus always provides excellent service. My most recent experience to have my vehicle maintained was no different. I am confident my car will be in good hands and returned in a timely manner. I must rave about assistant service manager Carrie Rickard who is extremely professional, friendly and an asset to the dealership. It is such experiences that have earned my business and will continue to return to Lexus. More

Email Service is great, finishing on time. Very friendly people. They always are so accommodating from the time I purchased the car until now. The loun Service is great, finishing on time. Very friendly people. They always are so accommodating from the time I purchased the car until now. The lounge are is comfortable - and I love that my car is washed before they return it to me! More

Excellent Service Shawn Chapman and the service team always exceed my expectations. The service is always timely, efficient and high quality. I will always use Germain Shawn Chapman and the service team always exceed my expectations. The service is always timely, efficient and high quality. I will always use Germain Lexus for my car service needs. More

Friendly and quality service! Beverly did a great job in arranging my service and making sure all work was complete and in a timely manner. Thanks to the service dept. also perfo Beverly did a great job in arranging my service and making sure all work was complete and in a timely manner. Thanks to the service dept. also performing the maintenance. D.Cory More

Dawn Slanec Danw Slanec was so helpful, she was very professional and I would highly recomend her for your service needs. I own a Lexus but needed service on my c Danw Slanec was so helpful, she was very professional and I would highly recomend her for your service needs. I own a Lexus but needed service on my corvette and she gave me all the help I needed. Thanks Dianna More

5000 mile service Had my car serviced for the 5000 mile, scheduled service. Was easy to get an appointment and was done in just over an hour. And the best part was no c Had my car serviced for the 5000 mile, scheduled service. Was easy to get an appointment and was done in just over an hour. And the best part was no charge. More

Germain Lexus / Shawn Chapman: Excellence Personified!!! I recently had a major repair completed on my car at Germain Lexus of Naples. Once again, I was extremely impressed by the high level of professional I recently had a major repair completed on my car at Germain Lexus of Naples. Once again, I was extremely impressed by the high level of professionalism and quality of service I received during the whole process (and that’s saying a lot, since it takes a lot to impress me). My service advisor and manager, Shawn Chapman, is the most courteous and helpful service manager I’ve ever encountered. He goes above and beyond to make you feel as if you’re his most important customer. In other words, he consistently gives you the VIP treatment – and I’m not exaggerating. In a world where this kind of treatment is extremely rare, it’s so nice to be able to experience it at a car dealership in the service department. Over the past five years, my encounters and experiences with Shawn Chapman and Germain Lexus have always left me feeling well taken care of, and a very satisfied customer and loyal Lexus owner. These experiences have also provided me with a sense of assurance, in that I know my car is always in good hands with Germain Lexus. They have truly earned my business the old-fashioned way - through excellence in customer service and satisfaction! More

Tire Service I was pleasantly surprised at the above and beyond service that was extended to me by the Lexus Service Manager, Shawn Chapman. He really did care ab I was pleasantly surprised at the above and beyond service that was extended to me by the Lexus Service Manager, Shawn Chapman. He really did care about the tire issue I was having with my Audi A4. Shawn is very knowledgeable and has the ability to listen before service is performed. I also enjoyed my clean car inside and out after the service was complete. I will be back again. More