Germain Lexus of Naples

Service above and beyond expectation Beverly Coppola contacted me one day before he service appointment to "remind" me of the service appointment. The service to the car was completed ahe Beverly Coppola contacted me one day before he service appointment to "remind" me of the service appointment. The service to the car was completed ahead of schedule and at exactly the price quoted. I met with Beverly at the time of service completion to review the bill and go over any otrher concerns. Beverly was thouroughly knowlegeable, completely professional and a great person ! After that the car was brought around for pick up and it was all washed and ready to go! Beverly is my "go to" service person. Given the choice, she is my preferred service consultant! More

VSC warning light service one hour service call necessary to determine why VSC light was on. Diagnostic equipment test was run. outcome: loose gas cap triggered warning light n one hour service call necessary to determine why VSC light was on. Diagnostic equipment test was run. outcome: loose gas cap triggered warning light no other equipment problem around $50 service charge. More

sales review Joe and Greg were very good. Professional, and very helpful. Very informative on product. Very efficient on the completion of the sales process. Woul Joe and Greg were very good. Professional, and very helpful. Very informative on product. Very efficient on the completion of the sales process. Would return. Thanks. More

Usual oil change work was timely and efficiently. detailing of the car was great and arrangements were made for installation of the trickle charger that was out of st work was timely and efficiently. detailing of the car was great and arrangements were made for installation of the trickle charger that was out of stock More

Excellent overall service The entire staff at Lexus of Naples is outstanding. I have been a long term owner and have had several service requirements. The treatment I have re The entire staff at Lexus of Naples is outstanding. I have been a long term owner and have had several service requirements. The treatment I have received is appreciated. Your personnel, especially Beverly Coppola, has made me feel llike I was a special guest. She seemed to be giving me special attention. All others have been warm and friendly. Your pricing seems high but your service is excellent More

15k service Had Svce on 2013 Lexus. Experience with the service and the advisor ( John McCloskey) has always been very good. It is always a pleasure dealing wit Had Svce on 2013 Lexus. Experience with the service and the advisor ( John McCloskey) has always been very good. It is always a pleasure dealing with the service and staff at Lexus More

Beverly makes the service experience quite pleasant Before I met Beverly over a year ago, I hated bringing my car into Germain - - too time consuming, service reps did not give you personalized service, Before I met Beverly over a year ago, I hated bringing my car into Germain - - too time consuming, service reps did not give you personalized service, and it seemed like no one could answer a question. Then I met Beverly and life at Germain has been much better!! She treats you with respect, she gets you in-and-out, and keeps you informed. She is also truly honest about everything. She's a star employee! More

Service Representative Beverly Coppola is the best service representative I've encountered since owning a Lexus(1993 first Lexus). She is extremely knowledgeable, friendly a Beverly Coppola is the best service representative I've encountered since owning a Lexus(1993 first Lexus). She is extremely knowledgeable, friendly and efficient. Her advice on my ownership of my 2004 Lexus is very valuable to me. I look forward to seeing her each winter season. John Mulcahy More

First service experience I arrived on time and I was greeted and my car was taken promptly. The waiting area was clean and comfortable. My car service was completed within t I arrived on time and I was greeted and my car was taken promptly. The waiting area was clean and comfortable. My car service was completed within the time frame expected. I give this Lexus dealer high marks indeed for its staff's knowledge and treatment of its customers. More

Great Customer Service! As a customer I am extremely satisfied with the service Beverly Coppola has provided me.On several occasions she has shown a very positive attitude As a customer I am extremely satisfied with the service Beverly Coppola has provided me.On several occasions she has shown a very positive attitude in handling the servicing of my car. More