Germain Lexus of Naples

Friendly and quality service! Beverly did a great job in arranging my service and making sure all work was complete and in a timely manner. Thanks to the service dept. also perfo Beverly did a great job in arranging my service and making sure all work was complete and in a timely manner. Thanks to the service dept. also performing the maintenance. D.Cory More

Excellent Service Shawn Chapman and the service team always exceed my expectations. The service is always timely, efficient and high quality. I will always use Germain Shawn Chapman and the service team always exceed my expectations. The service is always timely, efficient and high quality. I will always use Germain Lexus for my car service needs. More

Dawn Slanec Danw Slanec was so helpful, she was very professional and I would highly recomend her for your service needs. I own a Lexus but needed service on my c Danw Slanec was so helpful, she was very professional and I would highly recomend her for your service needs. I own a Lexus but needed service on my corvette and she gave me all the help I needed. Thanks Dianna More

5000 mile service Had my car serviced for the 5000 mile, scheduled service. Was easy to get an appointment and was done in just over an hour. And the best part was no c Had my car serviced for the 5000 mile, scheduled service. Was easy to get an appointment and was done in just over an hour. And the best part was no charge. More

Tire Service I was pleasantly surprised at the above and beyond service that was extended to me by the Lexus Service Manager, Shawn Chapman. He really did care ab I was pleasantly surprised at the above and beyond service that was extended to me by the Lexus Service Manager, Shawn Chapman. He really did care about the tire issue I was having with my Audi A4. Shawn is very knowledgeable and has the ability to listen before service is performed. I also enjoyed my clean car inside and out after the service was complete. I will be back again. More

Germain Lexus / Shawn Chapman: Excellence Personified!!! I recently had a major repair completed on my car at Germain Lexus of Naples. Once again, I was extremely impressed by the high level of professional I recently had a major repair completed on my car at Germain Lexus of Naples. Once again, I was extremely impressed by the high level of professionalism and quality of service I received during the whole process (and that’s saying a lot, since it takes a lot to impress me). My service advisor and manager, Shawn Chapman, is the most courteous and helpful service manager I’ve ever encountered. He goes above and beyond to make you feel as if you’re his most important customer. In other words, he consistently gives you the VIP treatment – and I’m not exaggerating. In a world where this kind of treatment is extremely rare, it’s so nice to be able to experience it at a car dealership in the service department. Over the past five years, my encounters and experiences with Shawn Chapman and Germain Lexus have always left me feeling well taken care of, and a very satisfied customer and loyal Lexus owner. These experiences have also provided me with a sense of assurance, in that I know my car is always in good hands with Germain Lexus. They have truly earned my business the old-fashioned way - through excellence in customer service and satisfaction! More

Service above and beyond expectation Beverly Coppola contacted me one day before he service appointment to "remind" me of the service appointment. The service to the car was completed ahe Beverly Coppola contacted me one day before he service appointment to "remind" me of the service appointment. The service to the car was completed ahead of schedule and at exactly the price quoted. I met with Beverly at the time of service completion to review the bill and go over any otrher concerns. Beverly was thouroughly knowlegeable, completely professional and a great person ! After that the car was brought around for pick up and it was all washed and ready to go! Beverly is my "go to" service person. Given the choice, she is my preferred service consultant! More

VSC warning light service one hour service call necessary to determine why VSC light was on. Diagnostic equipment test was run. outcome: loose gas cap triggered warning light n one hour service call necessary to determine why VSC light was on. Diagnostic equipment test was run. outcome: loose gas cap triggered warning light no other equipment problem around $50 service charge. More

sales review Joe and Greg were very good. Professional, and very helpful. Very informative on product. Very efficient on the completion of the sales process. Woul Joe and Greg were very good. Professional, and very helpful. Very informative on product. Very efficient on the completion of the sales process. Would return. Thanks. More

Usual oil change work was timely and efficiently. detailing of the car was great and arrangements were made for installation of the trickle charger that was out of st work was timely and efficiently. detailing of the car was great and arrangements were made for installation of the trickle charger that was out of stock More