Germain Lexus of Naples

the service was very thorough and seems to have been well done. only complaint is shop charge for waiting Paul Green is excellent at his job done. only complaint is shop charge for waiting Paul Green is excellent at his job More

Dave McKinney was very kind and understanding when helping me after my accident. The phone calls were prompt and often! And the experience was excellent helping me after my accident. The phone calls were prompt and often! And the experience was excellent More

WAIT TIME WAS AS TOLD AS WELL AS PRICE. NO HARD SELL ON OTHER SERVICE ITEMS. EXPLANATION OF SERVICE WAS DIDCRIPTION INCLUDING THE BATTERY CHANGE ON THE KEY OTHER SERVICE ITEMS. EXPLANATION OF SERVICE WAS DIDCRIPTION INCLUDING THE BATTERY CHANGE ON THE KEY More

Dawn must be your best Service Consultant. She promptly took care of me upon my arrival. She kept me posted on the progress of my needed repairs. She apologized for the enexpected time required to comple took care of me upon my arrival. She kept me posted on the progress of my needed repairs. She apologized for the enexpected time required to complete the service and "comped" the charges. She is the best. More

Always outstanding. However, I had a really bad experience with 2 people in the parts dept. I tried to order parts for the repair of my side view mirror before I scheduled the repair and the two g experience with 2 people in the parts dept. I tried to order parts for the repair of my side view mirror before I scheduled the repair and the two gentlemen I spoke to were rude, not helpful and very poor in follow up and not up to the usual Lexus and germain standards. More

Beverly was very professional and helpful. She quickly took care of all the paperwork.She even arranged me a loner car so I did not miss work. Thank you Germain Lexus. took care of all the paperwork.She even arranged me a loner car so I did not miss work. Thank you Germain Lexus. More

The wait to be taken care of was long but Beverly was very friendly and Personable. Once we were taken back to be helped Beverly had us out in no time. What a great employee!!! very friendly and Personable. Once we were taken back to be helped Beverly had us out in no time. What a great employee!!! More

My service rep, Dawn Slanec, is always thorough and friendly. She is an asset to your company. She was recommended to me by my friends, Ron amd Jeri Richey, who have owned a Lexus for many years. friendly. She is an asset to your company. She was recommended to me by my friends, Ron amd Jeri Richey, who have owned a Lexus for many years. More

I brought one of my two LEXUS in for service. My tech, Paul Green, is very knowledgeable in all aspects of Lexus cars. He has a great personality and can answer any question you have. Lexus of Naples shou Paul Green, is very knowledgeable in all aspects of Lexus cars. He has a great personality and can answer any question you have. Lexus of Naples should be very proud of their asset (Paul Green). More

I found the service responsive and very friendly. Sean was very patient and helpful with all my questions. I would recommend Germain to all my friends. was very patient and helpful with all my questions. I would recommend Germain to all my friends. More