Germain Lexus of Naples

I was trading a Tundra pick-up for a new 2013 AWD RX350. When there were no 2013s that met my criteria they offered me a 2014 for the same price. It took longer to find the car that met my criteria, but Se When there were no 2013s that met my criteria they offered me a 2014 for the same price. It took longer to find the car that met my criteria, but Sean stayed with me. The dealership found one and the trade was successful. I appreciate the honesty and professionalism of the staff. Roger handled the paperwork and the Xzion service. The service department had some delay in the process, so Roger & Sean arranged for a loaner car to accommodate my needs. Great dealership!! More

It was to be a simple service, but the Nave update stopped in the middle for unknown reason. Shawn got me a loaner car and my wife and I were able to go to lunch and another appointment while the upd stopped in the middle for unknown reason. Shawn got me a loaner car and my wife and I were able to go to lunch and another appointment while the update was completed. Shawn also did not charge for the update because of the long wait for the service. Over and above super service! More

Ann Bess was great she made my wife feel very confertable, and explained the electronics of the car to us. We were very happy with her. confertable, and explained the electronics of the car to us. We were very happy with her. More

Service was friendly. We got a loaner ca rover night because there were additional problems which couln't be fixed the same day due to a fact that it was getting late and dealership service was going to because there were additional problems which couln't be fixed the same day due to a fact that it was getting late and dealership service was going to close. More

Got appointment quickly (called Monday, and got in Friday). Carrie was very friendly and kept me apprised about what was occurring with the vehicle. Service was done promptly and was in the price ra Friday). Carrie was very friendly and kept me apprised about what was occurring with the vehicle. Service was done promptly and was in the price range we had expected. More

Great experience. 7 previous Camry's from Germain Toyota and now my first Lexus from Germain Lexus. Trish Cano rocks. First time with Greg was excellent. Danny the tech guy was also helpful as was ev Toyota and now my first Lexus from Germain Lexus. Trish Cano rocks. First time with Greg was excellent. Danny the tech guy was also helpful as was everyone I encountered. More

My first experience with Germaine. Purchased car from private party 5 months ago in FL & drove home to MA & returned here in need of oil change. Called your service, spoke with Dawn regarding red light private party 5 months ago in FL & drove home to MA & returned here in need of oil change. Called your service, spoke with Dawn regarding red light light on in vehicle, she solved my problem & set up appt for rolling day. I was given a loaner. She called when vehicle was ready at the time I was told it would be ready. It was a very positive experience & vehicle will remain in Naples & I will return for service. Thank you Pat Grady More

One can say many things when it comes dealers and not necessarily always good. In this case I must say that the phrase "Outstanding Service" falls short for this dealer and their team. I've never felt so necessarily always good. In this case I must say that the phrase "Outstanding Service" falls short for this dealer and their team. I've never felt so welcome or been given so much attention, they really listen and pay attention to every little detail. Not only was the service excellent, but they make you feel as if they've known you always... like family. I just relocated from NY and needed an affordable and reliable truck for my husband to work with and pronto! That's exactly what I received, a beautiful Toyota Sequoia, in great shape, low miles and awesome price, this truck will definitely be with us for a very long time. My husband and I are not only happy with our purchase but are very grateful for the outstanding work that Trish Cano, Mike Lawson, Vince Marcantonio and Steve Duran (love this guy) put in for us from the bottom of our hearts Thank You. This dealer just gain another customer for life, I will be coming back for sure, with 3 growing kids we will need more cars or trucks soon. Thank you Lexus of Naples team! More

We were very happy with our car leasing experience! Everyone was so professional and helpful. We are Lexus drivers for life! Thank you for making this a very enjoyable experience. Everyone was so professional and helpful. We are Lexus drivers for life! Thank you for making this a very enjoyable experience. More

ANN BESS AND CHRIS LILLY WERE EXCELLENT. THEY ARE TRUELY ANN BESS AND CHRIS LILLY WERE EXCELLENT. THEY ARE TRUELY AN ASSET TO THE COMPANY. THEIR CUSTOMER SERVICE IS ABOVE AND BEYOND AVERAGE. THEY WERE SO ANN BESS AND CHRIS LILLY WERE EXCELLENT. THEY ARE TRUELY AN ASSET TO THE COMPANY. THEIR CUSTOMER SERVICE IS ABOVE AND BEYOND AVERAGE. THEY WERE SO HELPFUL WITH EVERYTHING. EXPLAINED THINGS THOROUGHLY. WE WENT IN LOOKING TO BUY A CERTIFIED PRE OWNED BUT ENDED UP BUYING NEW, VINCE WAS ALSO EXCELLENT. I WOULD DEFINATELY RECCOMEND GERMAIN TO ANYONE. EVERYONE THERE IS SO PLEASANT AND HELPFUL. CUSTOMER SERVICE IS EXCELLENT. More