Germain Lexus of Naples

My service with Ann Bess and Wayne Mccloud was great and I am perfectly happy with alll the dealership experience. Ann personally helped me and i needed it . I am perfectly happy with alll the dealership experience. Ann personally helped me and i needed it . More

I found John to be friendly, fast and accurate. The estimated time of labor was 6 hours and that was correct. The estimate time of completion was 4 PM. The actual time of completion was over a half hou estimated time of labor was 6 hours and that was correct. The estimate time of completion was 4 PM. The actual time of completion was over a half hour earlier. More

Great service experience. Dawn kept me informed of the progress of my service- delivering my car at the promised time. It was a pleasure doing business with Dawn and Lexus. progress of my service- delivering my car at the promised time. It was a pleasure doing business with Dawn and Lexus. More

Joe does a great job, and is positive for the brand. I thought that for this service the price was high. My wife and I were considering a new vehicle, but having spent over $2500 on the car over the la thought that for this service the price was high. My wife and I were considering a new vehicle, but having spent over $2500 on the car over the last two years we might as well run it in to the ground. Barrie Larvin MS More

Both Chuck Koenig and Mike Lawson were very friendly, professional, timely and courteous. They invited me back just to say hello or to answer any questions that might arise. Chuck even offered to make professional, timely and courteous. They invited me back just to say hello or to answer any questions that might arise. Chuck even offered to make a house call if there were any problems with my remote garage door opener. More

I have a 2007 Lexus rx350 and leased it new then purchased at the end of the lease. I love that vehicle. After 4 years I noticed that the dashboard was cracking. Then about a year ago it started purchased at the end of the lease. I love that vehicle. After 4 years I noticed that the dashboard was cracking. Then about a year ago it started flaking off. I had to put tent patches on it to stop the flow. In all my years of owning cars, I have never seen something like this happen. I live in Florida and do not leave my car out in the elements, so I was surprised that this happened. When my dashboard was being replaced and am aware that another customer was having their dashboard replaced also. Is there a problem that customers should be aware of. Or did we just get defective parts. I'm thankful that Lexus shared the cost of the replacement, but I'm not sure if this part should have had a limited warranty. Thank you for your time. More

10,000 mile service. Told it would take 1 hr 15 min only took 45 min VERY Pleased with quick service. What a great surprise only took 45 min VERY Pleased with quick service. What a great surprise More

Michael Diaz handled our purchase of a new ES 350. He was outstanding in every respect:knowledgable,professional and a pleasure to talk with. Best car buying experience we've had. outstanding in every respect:knowledgable,professional and a pleasure to talk with. Best car buying experience we've had. More

This is the third Lexus we have purchased, and I have to This is the third Lexus we have purchased, and I have to say it was the best experience so far. The salesman Wayne was very helpful, and did not tr This is the third Lexus we have purchased, and I have to say it was the best experience so far. The salesman Wayne was very helpful, and did not try to push or rush me in any way. And I greatly appreciated that there was none of that I have to go speak to my manager garbage. Only a couple of small hickups, ( to be expected ). All in all a relaxing top notch experience. More

From the moment we walked in and until we left the dealership we were treated with courtesy and respect. Our salesman, Roger Marais, was very pleasant, informative and knowledgeable. dealership we were treated with courtesy and respect. Our salesman, Roger Marais, was very pleasant, informative and knowledgeable. More