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Germain Lexus of Naples

Naples, FL

4.9
2,274 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,274 reviews

May 13, 2024

Paul Berggren was a joy to work with. He is very knowledgeable about the cars he is selling, and made the entire process fun. He explained many of the new things on this car, as my old More

by hbshevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
May 14, 2024 -

Germain Lexus of Naples responded

Hey, we're glad you had fun shopping with Paul! Thank you for taking a moment to let us know how happy you were with this guidance. Congratulations on your new Lexus, and best wishes for awesome travels, from everyone here at Germain Lexus. Regards, Don Nelson - General Manager

May 13, 2024

Always keep you informed about your vehicles progress. Always a clean waiting area. Very courteous employees. More

by keithochalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Silva, John McCloskey
May 14, 2024 -

Germain Lexus of Naples responded

Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

May 08, 2024

Lou was very knowledgeable and did not pressure us. He was able to answer all the questions we had and we were very satisfied with him working everything out. More

by Lexusguy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Lu Gani, Danny Rusinik, Eddie Vasco
May 09, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback. We're glad Lu took the time to address your needs and interests to ensure a satisfying dealership experience. We graciously look forward to working with you again some day! Regards, Don Nelson - General Manager

May 07, 2024

Our experience with Jeff Smith at Germain Lexus was exceptional. He is very professional and patient. We had a lot of questions and decisions. He was able to answer and give options so we could make More

by kizerdiana
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
May 08, 2024 -

Germain Lexus of Naples responded

Thank you for leaving Jeff this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are happy to hear that Jeff took great care of you. It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team! Regards, Don Nelson - General Manager

May 05, 2024

Have had many service advisors in my lifetime. Jackson Kirby at Germain Lexus is by far the best one I’ve ever had. Knowledgeable, experienced, personable, always positive, amazing people skills, More

by Danielivanov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 06, 2024 -

Germain Lexus of Naples responded

Daniel, thanks for the fantastic review of Jackson! Jackson is the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus! Regards, Don Nelson - General Manager

May 03, 2024

The dealership is very professional offers a nice waiting experience and Jackson Kirby goes above and beyond and keeping me up-to-date and handling my car for me More

by sguthart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 06, 2024 -

Germain Lexus of Naples responded

We're so glad you have enjoyed some great service with Jackson as well as our accommodating customer lounge. Thank you for stopping by to share your feedback. We hope to make your next visit just as superb. Regards, Don Nelson - General Manager

May 02, 2024

Great service. Prompt and first rate. Michael Gooley did a fantastic job with his recommendations. More

by dchelwig@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gooley
May 02, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Michael's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

May 02, 2024

Dedra Eddy was the BEST! We were planning on only looking for a new car but we ended up buying a 2025 Lexus. She was very patient with us. Showed us all the SUVs bottom to t More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dee Eddy, Germain Lexus Sales Department
May 02, 2024 -

Germain Lexus of Naples responded

Congratulations on your new Lexus, Linda! We're thrilled you enjoyed a pleasant and supportive buying experience with Dedra, and we appreciate your fantastic feedback. We wish many happy travels to you in the new ride, from all of us at Germain Lexus. Regards, Don Nelson - General Manager

April 29, 2024

My experience with Scott Joiner at Germain Lexus has been exceptional. He always greets me with a smile and takes great care of my car. He answered all my questions and makes me feel very comfortable askin More

by cindywhett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Apr 29, 2024 -

Germain Lexus of Naples responded

Thank you for your awesome review, Cindy! We truly appreciate your continued business, and we're glad Scott has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager

April 25, 2024

My service advisor Scott Fielding had my car serviced in a very reasonable time. He also took care of a small issue that came up a few days earlier. Overall it is a pleasure to have Scott Fielding as my ser More

by yankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Apr 26, 2024 -

Germain Lexus of Naples responded

Yankee, thank you for reporting on the exceptional work Scott and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager

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