Germain Lexus of Naples

The one thing I would change from this particular visit was the time I waited between dropping the car and meeting with a service manager. 20 minutes is too long to wait before someone acknowledges your e was the time I waited between dropping the car and meeting with a service manager. 20 minutes is too long to wait before someone acknowledges your existence. I truly miss my service group from North Hills Lexus in Pittsburgh. They would not have allowed someone to wait this long. Having said that, it was a much better experience than my last when I came in with a flat tire and it took 5 days to get a set of new tires. More

Dawn was very helpful and kept me informed on the status of my vehicle, she is always friendly and knowledgeable . I loved my loaner car! of my vehicle, she is always friendly and knowledgeable . I loved my loaner car! More

You're lucky to have Beverly and Shawn. They're always professional, courteous, friendlily, prompt, and caring. Car detailing turned out very good. Remodeled waiting area is very nice, but never always professional, courteous, friendlily, prompt, and caring. Car detailing turned out very good. Remodeled waiting area is very nice, but never have to wait too long because of your service staff. More

Everyone was helpful and informative.The salesman,Roger was extremely thoroigh in all his explanations and spent alot of time after the sale in showing us all the bells and whistles. was extremely thoroigh in all his explanations and spent alot of time after the sale in showing us all the bells and whistles. More

I received an excellent service! I am completely satisfied. I meant all those number fives that I gave in the survey. Twenty five words is asking too much. satisfied. I meant all those number fives that I gave in the survey. Twenty five words is asking too much. More

Repairs were done well and on time. Loaner vehicle was Repairs were done well and on time. Loaner vehicle was ready when I arrived for service. I appreciate the extra efforts by the dealership and servic Repairs were done well and on time. Loaner vehicle was ready when I arrived for service. I appreciate the extra efforts by the dealership and service rep. More

Greeted by original saes man, Steve Duran. Nice conversation...how was the car, etc. Service guy was great (can't remembe name), car done exactly at time said. Even cleaned inside windshield, whi conversation...how was the car, etc. Service guy was great (can't remembe name), car done exactly at time said. Even cleaned inside windshield, which was filthy. Waiting room comfortable. More

The service was fast & efficient. We were given a complete report regarding what other problems we should address in the very near future. A cost estimate was also included in this report. When we complete report regarding what other problems we should address in the very near future. A cost estimate was also included in this report. When we were hesitant about what we should do next, Richard C. suggested what our priorities should be in dealing with these issues, More

This is my third Lexus and I am sold on the brand all ready. Michael Diaz was an excellent representative. He was very detailed and efficient and friendly. It was a pleasure to work with him. ready. Michael Diaz was an excellent representative. He was very detailed and efficient and friendly. It was a pleasure to work with him. More

Ann Bess met us and gave us an excellent overview of the Lexus IS250 before taking us out for a test drive which went very well. We quickly reached an agreement on the price and trade-in value of my car wit Lexus IS250 before taking us out for a test drive which went very well. We quickly reached an agreement on the price and trade-in value of my car without all the painful haggling which often accompanies a car deal. Michael Lawson completed all the financial details quickly and efficiently and ,while pointing out the additional options available to us, did not apply any sales pressure techniques which seem to be the norm at other dealerships. Overall it was the best experience we have had in purchasing a new car. More