Germain Lexus of Naples

Joe Caso is the most thorough, empathetic service consultant I have EVER dealt with. He's truly a master. Other dealers' service departments pale by comparison. Thank you. consultant I have EVER dealt with. He's truly a master. Other dealers' service departments pale by comparison. Thank you. More

Service was done in good time. The service tech took good care of us. We were very happy with the service.. Everything we needed taken care of was done........Thank you good care of us. We were very happy with the service.. Everything we needed taken care of was done........Thank you More

Michael worked hard to get the sale and displayed a great deal of knowledge about the Lexus model we wanted and the competition. He was also very easy to get along with and friendly. deal of knowledge about the Lexus model we wanted and the competition. He was also very easy to get along with and friendly. More

Visiting Germain Lexus and working with Greg Libutti was the best car buying experience I have ever had. Greg was incredibly knowledgeable about the vehicle, friendly, and professional. Greg provided me wit the best car buying experience I have ever had. Greg was incredibly knowledgeable about the vehicle, friendly, and professional. Greg provided me with excellent service while making me feel completely comfortable throughout the entire experience from the test drive through signing my lease. The other employees of Germain Lexus were also exceptionally friendly and encouraging. I have no complaints and look forward to having a longstanding relationship with this dealership and Greg Libutti as my go-to salesman. Thank you! More

We were very pleased with the entire experience. Steve is an excellent salesman--knowledgeable, sincere and totally professional--and Roger was effficient in handling all of the transaction paperwork, pleasa an excellent salesman--knowledgeable, sincere and totally professional--and Roger was effficient in handling all of the transaction paperwork, pleasant to work with and also very professional. Everyone else we encountered was friendly and welcoming. More

I came in to repair of a leaking Michelin tire which I had bought at this Lexus dealer. Mr. Caso told me the leak was caused by a razor blade but they were able to patch the tire. I asked if they still ha had bought at this Lexus dealer. Mr. Caso told me the leak was caused by a razor blade but they were able to patch the tire. I asked if they still had the razor blade which I wanted to see to help determine if it was from my garage. He went to the workshop and came back smiling with the piece of razor blade. I was very surprised that my car was cleaned too at no charge which I appreciated very much. Although I had not bought the car here, I am taking it to this dealership for service now and I am always treated very well. More

Chuck was very responsive and handled everything in a fast efficient manner. I got the car I wanted with the right options (chrome wheels) at a fair price. fast efficient manner. I got the car I wanted with the right options (chrome wheels) at a fair price. More

Fred was friendly and helpful and when things were in his control they were timely. The only issue we had was having to wait for others to commit themselves but that is the nature of the car sales beast. control they were timely. The only issue we had was having to wait for others to commit themselves but that is the nature of the car sales beast. More

One of my least favorite things to do is to buy a car...seriously. Between my husband and myself we have purchased 7 Lexus vehicles from Germain...all new. A week ago I walked in to inquire about t car...seriously. Between my husband and myself we have purchased 7 Lexus vehicles from Germain...all new. A week ago I walked in to inquire about trading mine in and walked out in less than an hour with my vehicle of choice on order and all details taken care of. Couldn't have asked for a better experience. Lu knew I was not the type to stick around and he made it happen. Today I went in to drop off the old and pick up the new and again...in and out in less than 1hr with all paperwork done, options reviewed, keys in hand. Keep up the good work everyone cause #8 is probably in our future! More

After my initial visit at Germaine I spoke with Mark Van Buren. He managed to address my concerns and seemed genuine in his desire to correct the situation. Given his proactive steps I can honestly recommen Buren. He managed to address my concerns and seemed genuine in his desire to correct the situation. Given his proactive steps I can honestly recommend this dealership to my sons who are also Lexus owners. Thank you to Mark for taking the time to reach out personally. As we discussed, customer service is why my famiky buys the Lexus brand. More