Germain Lexus of Naples

I called late in the day with a need for a nail to be taken out of my tire. The tire was repaired quickly and I received a car wash all in about 45 minutes of my time. I was thrilled. Everyone was so h taken out of my tire. The tire was repaired quickly and I received a car wash all in about 45 minutes of my time. I was thrilled. Everyone was so helpful and accommodating from the receptionist who took my call to the service coordinator to the car washer. The experience could not have been more pleasant. More

Very efficient check-in. Took car in for recall work. Completed and car washed in under an hour. Beautiful customer lounge area. John very courteous and thorough. Completed and car washed in under an hour. Beautiful customer lounge area. John very courteous and thorough. More

Shawn Chapman does an excellent job of meeting his customers' needs, consistently. He is a definite asset for your firm. I also like the availability of your technical resource, Danny. customers' needs, consistently. He is a definite asset for your firm. I also like the availability of your technical resource, Danny. More

every body very nice ,felt comfortable at the dealer good atmosfere ,overall everything was truly exeptional,i will alwas come back to germain lexus ,thank you for your service atmosfere ,overall everything was truly exeptional,i will alwas come back to germain lexus ,thank you for your service More

Dave McKinney was very kind and understanding when helping me after my accident. The phone calls were prompt and often! And the experience was excellent helping me after my accident. The phone calls were prompt and often! And the experience was excellent More

the service was very thorough and seems to have been well done. only complaint is shop charge for waiting Paul Green is excellent at his job done. only complaint is shop charge for waiting Paul Green is excellent at his job More

WAIT TIME WAS AS TOLD AS WELL AS PRICE. NO HARD SELL ON OTHER SERVICE ITEMS. EXPLANATION OF SERVICE WAS DIDCRIPTION INCLUDING THE BATTERY CHANGE ON THE KEY OTHER SERVICE ITEMS. EXPLANATION OF SERVICE WAS DIDCRIPTION INCLUDING THE BATTERY CHANGE ON THE KEY More

Dawn must be your best Service Consultant. She promptly took care of me upon my arrival. She kept me posted on the progress of my needed repairs. She apologized for the enexpected time required to comple took care of me upon my arrival. She kept me posted on the progress of my needed repairs. She apologized for the enexpected time required to complete the service and "comped" the charges. She is the best. More

Always outstanding. However, I had a really bad experience with 2 people in the parts dept. I tried to order parts for the repair of my side view mirror before I scheduled the repair and the two g experience with 2 people in the parts dept. I tried to order parts for the repair of my side view mirror before I scheduled the repair and the two gentlemen I spoke to were rude, not helpful and very poor in follow up and not up to the usual Lexus and germain standards. More

Beverly was very professional and helpful. She quickly took care of all the paperwork.She even arranged me a loner car so I did not miss work. Thank you Germain Lexus. took care of all the paperwork.She even arranged me a loner car so I did not miss work. Thank you Germain Lexus. More