Germain Lexus of Naples

I have given the above ratings to Germaine Lexus of Naples, FL because I continue to have very pleasant experiences with the new & preowned staff. I have never experienced such genuine attention to my Naples, FL because I continue to have very pleasant experiences with the new & preowned staff. I have never experienced such genuine attention to my needs and wants in leasing new cars at your dealership. All of these people have made me feel very special in the negotiation process and are very understanding of my financial limitations. They all worked with me to achieve the lease term, monthly payment and milage limitation that I wanted and could afford. I have been doing business with Germaine Lexus since 2004 and have never experienced a negative moment since then. The people, in particular, who have made me feel like "Family" are: Finance Manager, Michael Lawson; Salesman, Steve Duran; General Manager, Dave Camposano; and Service Advisor, Paul Green. In the past year I have I have referred my daughter and girlfriend to Steve Duran, Michael Lawson and Dave Canposano and both bought cars fom your dealership. I look forward to doing business with you again in the near future. Sincerely, Leon Novak More

Peter Michalak was fantastic. I started this buying process from Illinois by phone. Peter was gracious, his follow up was superb, keeping me up to date on the vehicle status. Upon delivery he was cou process from Illinois by phone. Peter was gracious, his follow up was superb, keeping me up to date on the vehicle status. Upon delivery he was courteous again and we got all our questions answered. He followed up a few more times by phone post delivery. I've only had one other salesman that has given me that kind of quality service. Mike Lawson was also very helpful. These people are real professionals. This is my first buying experience at Germain Lexus. More

This is my second time in this dealer. 3 years ago I purchased a 2006 IS250. The integrity and service of this dealer ship is amazing!! Wayne was great. He took his time to go above and beyond to help purchased a 2006 IS250. The integrity and service of this dealer ship is amazing!! Wayne was great. He took his time to go above and beyond to help me get the car I wanted at the price I could afford. Mike, he is the miracle maker. He is awesome! More

Outstanding service and help. Felt sincere commitment from them and their pride in their car and dealership.General Manager Trish Cano was extremely professional too. Vincent and Joanne Casolaro from them and their pride in their car and dealership.General Manager Trish Cano was extremely professional too. Vincent and Joanne Casolaro More

frank smith,was the salesman that contacted me after i emailed the dealership that i would be coming to florida to buy a new lexus within a month or so. Frank kept in touch and responded to my needs (the emailed the dealership that i would be coming to florida to buy a new lexus within a month or so. Frank kept in touch and responded to my needs (the Lexus of my choice) and the price that i thought was fair. the negociating was quick and easy. not the endless going back and forth that i have experienced elsewhere in the past. Mike lawson handled the financing equally quick and efficiently and both were extremely pleasant through the process. they made auto shopping a pleasant experience (usually something i hate) More

Excellent experience with this dealer. This was my first lease and the dealership did a very good job of informing me of the process. Both Drew and Mike were very knowledgeable of the process. I would reco lease and the dealership did a very good job of informing me of the process. Both Drew and Mike were very knowledgeable of the process. I would recommend. More

Greg was extremely sensitive to my husband's special needs. He really listened to us, understood our time constraints and worked with us both efficiently and effectively. As requested, he communicated needs. He really listened to us, understood our time constraints and worked with us both efficiently and effectively. As requested, he communicated with me via email and did not bother us with unnecessary phone calls. He is knowledgeable about the Lexus hybrid, and patiently answered my questions - over and over. During our negotiations he made my husband feel part of the process and decision making. I so appreciated the outstanding professionalism he demonstrated throughout the negotiation. His flexibility, sensitivity, gentle manner,patience and expertise led to a very positive outcome. Mike set up our contracts quickly. He was clear, concise and knowledgeable and efficient. His friendly demeanor made us feel quite welcome! More

All three gentlemen worked as a team to provide us with exceptional service from sales through delivery. Every step of the process was an enjoyable experience in buying a car because of these three. exceptional service from sales through delivery. Every step of the process was an enjoyable experience in buying a car because of these three. More

I couldn't be happier at the attention and service i have always received, this is my 3rd lexus from Germain They have always gone out of their way for me, looking forward to my next visit... always received, this is my 3rd lexus from Germain They have always gone out of their way for me, looking forward to my next visit... More

I must say that my overall experience with Germain Lexus was excellent! I started to look at cars with Greg Libutti with my dad and mother back in Feb 2012. He was low pressure informative, concerned about was excellent! I started to look at cars with Greg Libutti with my dad and mother back in Feb 2012. He was low pressure informative, concerned about our needs and a nice person to deal with.My folks were serious about buying a car after a wonderful experience with their 2005 Lexus LS430 they purchased from Germain back in 2007.After talking to Greg numerous times, test drives,questions asked and answered, we were close to making a deal on a new LS or ES, when tragedy occurred, my dad passed away.I informed him of what happened,what followed can't be taught in Sales books or seminars. His sincerity,compassion and general concern for my family will never be forgotten. I tell you all of this because I just purchased a new loaded 2013 ES350 for my mother from Greg on Sept 10,2012. Yes, we looked at other vehicles, different makes and models, but we came back to Lexus and Greg for how he treated me and my family. I can honestly say Greg is why we bought the vehicle. Along with Mike in finance, and the other sales team members who jump in when Greg was not available I can assure you when it's time for me to buy my next vehicle (and I drive a truck)I will call Greg and Germain for assistance. Thank you for a wonderful experience. Jeff E More