Germain Lexus of Naples

Mr McKinney went of his way to address a problem with my Lexus 350.He was able to help me correct a problem and he took his time to ensure the problem was corrected.His concern was greatly appreciated.I loo Lexus 350.He was able to help me correct a problem and he took his time to ensure the problem was corrected.His concern was greatly appreciated.I look forward to having him as my service advisor again on my next service trip. Richard and Jeannine Stone More

We wanted to buy a new vehicle and Fred was absolutely great to work with. He is knowledgeable about the different vehicles we looked at and was very personable and friendly throughout the process. great to work with. He is knowledgeable about the different vehicles we looked at and was very personable and friendly throughout the process. More

My salesman was a newer sales person named Roger Marais. He was very knowledgeable, and spent plenty of time addressing all our concerns. We were very picky over color, but Roger was able to located the ex He was very knowledgeable, and spent plenty of time addressing all our concerns. We were very picky over color, but Roger was able to located the exact vehicle we were looking for. More

Shawn is amazing! He is professional and gets the job done! Because of him I insisted that my son buy his new Lexus from Germain of Naples. done! Because of him I insisted that my son buy his new Lexus from Germain of Naples. More

Great service, professional, very nice dealership. Very comfortable waiting accommodations, with internet WiFi, coffee, treats and comfortable chairs, even an LFA in the show room to look at while waiting. comfortable waiting accommodations, with internet WiFi, coffee, treats and comfortable chairs, even an LFA in the show room to look at while waiting. More

My prior comments speak for themselves. We had such a good experience we came back and bought another....a "twofor"! Chuck K. was the right guy at the right time! Steve Leek 815/494-5706 C good experience we came back and bought another....a "twofor"! Chuck K. was the right guy at the right time! Steve Leek 815/494-5706 C More

I went in just to see and came out buying not one but two new vehicles. The service we were afforded by Chuck K. was nothing short of incredible. He is a nice guy, is not pushy, and knows his products. I new vehicles. The service we were afforded by Chuck K. was nothing short of incredible. He is a nice guy, is not pushy, and knows his products. I told him up front I would have rather gone through a root canal with novocain than go through the car buying process but he made it a relatively pleasant experience. I worked him over pretty hard both personally and on the deal. He was ready to respond at every turn and, while not under committing, he easily over delivered (usually sales people do just the opposite). I visited three (3) other dealerships with different brands before settling on the Lexus brand and Germain in Naples. There was but one small hiccup on Cathy's purchase and Chuck was again there to provide some understanding and perspective for her. I own a real estate brokerage in Bonita and have people selling for me. He can come to work for me any day! Steve Leek 815/494-5706 C More

Geo Blasi was great! I would give him high marks for working to address the issues that I had with buying my Lexus. He was organized, kind and efficient! Lexus should be very happy with his work ethic working to address the issues that I had with buying my Lexus. He was organized, kind and efficient! Lexus should be very happy with his work ethic ...making sure the customer had a good experience and would return to buy from Lexus in Naples again in the future. Give that guy a promotion! More

Beverly was wonderful accommodating us with an appointment and getting us done in time for our annual holiday road trip. Even among the many customers that she was dealing with that day, she tool appointment and getting us done in time for our annual holiday road trip. Even among the many customers that she was dealing with that day, she tool the time to talk with us, make us feel special and even had time to catch up with our eight year old daughter. She worked with us to find a suitable set of services that fit our holiday-time budget and letting us know what we should have serviced moving into 2014. Our experiences with Beverly and the staff continue to be exceptional and over the past few years we have done our best to steer 3 of of friends to purchase Lexus vehicles. More

Live in Savannah and visited a few dealerships there...they could take a lesson from all your people!! Thanks for excellent service and kudos to Michael....Patti Taylor there...they could take a lesson from all your people!! Thanks for excellent service and kudos to Michael....Patti Taylor More