Germain Lexus of Naples

We purchased a Lexus 2 years ago. We brought it in for service, not intending to buy a new vehichle, however, Lu Gani saw us in the service area and came over to chat. Through a series of non-invasive qu service, not intending to buy a new vehichle, however, Lu Gani saw us in the service area and came over to chat. Through a series of non-invasive questions, he recommended that we look at a 2010 Lexus ES 350 that had just been traded-in. It was a beauty, but the pricing seemed high to us. Lu talked me into making an offer and he said he'd work with the dealership to see if the offer made sense. Over a series of 5 days of offers and counter-offers, we reached an agreement to purchase our new Lexus. It was Lu's persistance and flexibility that made this deal happen. Then came, the financing issue. Mike could not have been more helpful. He explained each and every charge, and it was clear by the time we worked through all of the papers that this guy knows his stuff. All in all, the experience was truly exceptional! More

We went out late on a Friday afternoon to trade in our van for something a little smaller...We spend partial time at our Florida home and didn't realize that dealers close earlier in the South than our pr van for something a little smaller...We spend partial time at our Florida home and didn't realize that dealers close earlier in the South than our primary home up North especially when it is considered "off season". When we got out of our cars at approx. 6pm we noticed that it looked empty and saw that they closed at 6pm. Someone (Peter) was walking to their car in the parking lot and asked if they could help us and we said we didn't realize you closed on Friday evenings we will just look around and come back tomorrow. He stated No, you are here now let me help you, I insisted that we didn't want to keep him on a Friday night and we were looking to trade a car and that would take time etc...He said no problem we will help you now...Needless to say the Sales Manager (Trish) and the Business Manager (Cary) would also have to stay - and they did....they were wonderful after we made or selection they put everything together and we drove out at 8:30 pm in our Lexus...I have NEVER seen customer service like that before ever...there was no pressure at all, they let us look around and said if you see something you like let me know and we will work with you. They had no idea that we would make a decision that night and yet they stayed anyway...We are extremely impressed and would highly recommned and return to this dealer...way to go team!! We love our Lexus!!! More

I recently purchased a Lexus SC 430 from Germain. These peop;le are great. The first person I met was the salesmain, Chuck Koenig. He was helpfull and very knowledgable when it came to the available inve peop;le are great. The first person I met was the salesmain, Chuck Koenig. He was helpfull and very knowledgable when it came to the available inventory and did a great job of explaining the cars to me. Another wonderfull person to work with is Mike Lawson who assists with the financing. I have never seen a more helpfull person. More

This was our third Lexus bought from Germain, and this past buying experience was the best yet. Frank Smith, our conscientious and professional salesperson, made the negotiation very comfortable..no pres past buying experience was the best yet. Frank Smith, our conscientious and professional salesperson, made the negotiation very comfortable..no pressure felt at all. Mike Lawson, Financial consultant was equally as professional and friendly. This was a great team to work with and we would recommend both Frank and Mike to anyone interested in a Lexus. More

I received a card in the mail for their buy-back program. When I took my RX-330 in for service, I decided to look around, and ended up buying an '09 RX-350. I just love it and told Mike Skidd that I may ne When I took my RX-330 in for service, I decided to look around, and ended up buying an '09 RX-350. I just love it and told Mike Skidd that I may never drive any other car as I love the RX so much. Mike was very knowledgeable and personable & great to work with. Mike Lawson made everything run so smoothly, and what a great personality. If you want great people to work with, Germaine Lexus is the place to go. Their motto is to treat customers as if they were guests in their home, and that they do. Dave Camposano is the manager and terrific to work with, as well. You can't go wrong buying from them. They go the extra mile!! More

Received mail offer for buy back. Just went by for a look at new models and was so impressed by salesmans knowledge and great buy back offer, just had to purchase a new Lexus 2011, model 350RX. Has lots of at new models and was so impressed by salesmans knowledge and great buy back offer, just had to purchase a new Lexus 2011, model 350RX. Has lots of features not found on our 2009 Lexus 350RX. Got a great deal and great service too. Thank you guys. More

We bought a new Lexus in an hour. EVeryone knows the vehicle is a proven winner. We had some pricing ideas which they met. They also evaluated our trade and gave us a reasonable offer. Michael Skidd was vehicle is a proven winner. We had some pricing ideas which they met. They also evaluated our trade and gave us a reasonable offer. Michael Skidd was very competent and connected with us immediately. He made the experience EASY. More

My husband and I were extremely pleased with our Salesperson(Michael Skidd). He was very professional and helpful. He was always there to answer any questions we had and made it very clear to us tha Salesperson(Michael Skidd). He was very professional and helpful. He was always there to answer any questions we had and made it very clear to us that we could contact him with any concerns once we had the car home. We have contacted him and he was true to his word. So far, we are very pleased with Germaine Lexus. More

Just want to say "thanks" to Lu Gani and Mike Lawson with making my purchase at Germain easy and comfortable. Both men were very professional, courteous and knowledgeable. It was a pleasure doi Lawson with making my purchase at Germain easy and comfortable. Both men were very professional, courteous and knowledgeable. It was a pleasure doing business with them. I look forward to future dealings with these gentlemen and Germain. More