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Germain Lexus of Naples

Naples, FL

4.9
2,274 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,274 reviews

February 12, 2024

Excellent service, Leland Glesmer is my service manager and has been for at least 3 years and is always efficient, thorough and buttoned up. He describes the whats and whys of all work, and sees to it tha More

by Kate Tardif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer, Beverly Coppola
Feb 13, 2024 -

Germain Lexus of Naples responded

Kate, We appreciate your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are glad that Lee consistently provides you with thorough and efficient service. It is our pleasure to assist you in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call! Regards, Don Nelson - General Manager

February 10, 2024

Hector Perez greeted me the moment I came in to get my car serviced. Told me to make myself comfortable in the lounge and have a coffee and snack. He kept me informed on the status of my worked that neede More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez *****
Feb 13, 2024 -

Germain Lexus of Naples responded

Donna, Thank you for your wonderful review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Hector took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

February 09, 2024

Danny Rusnick is the best. An important part of my decision to buy at Germain Lexus. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Feb 09, 2024 -

Germain Lexus of Naples responded

Bob, thank you for recognizing Danny's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Danny and the Germain Lexus team may serve you. Regards, Don Nelson - General Manager

February 09, 2024

Alex Depew was good to work with and made the whole experience very pleasant . I would return. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Feb 13, 2024 -

Germain Lexus of Naples responded

Mike, thank you for your positive review! We are happy to hear that Alex provided you with a top-notch experience. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to give us a call! Regards, Don Nelson - General Manager

February 09, 2024

On time service Scott Fields was a great communicator. The detail he provided was great More

by Beruttij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fields
Feb 13, 2024 -

Germain Lexus of Naples responded

Offering thorough and efficient service is so important to us, and we are glad that Scott provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels! Regards, Don Nelson - General Manager

February 09, 2024

I had an excellent experience purchasing my Lexus RX350. Cary Vhugen was my salesman and he did an excellent job. Cary was great showing my wife how to operate the numerous features of this vehic More

by fredpascucci
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen
Feb 13, 2024 -

Germain Lexus of Naples responded

Fred, Thank you for your kind review! We are glad that Cary provided you and your wife with 5-star service. It is our pleasure to assist you in any way possible. Wishing you both the warmest congratulations on your new Lexus RX350- on behalf of the entire team! Regards, Don Nelson - General Manager

February 02, 2024

Outstanding service from Scott Ferling & Eddie Vasco. My key fob was sent to Germain in Naples from Rohrich in Pittsburgh. I spend the winter in Naples. With very poor service from Rohrich, I was able More

by jakegeno2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ferling, Eddie Vasco
Feb 02, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Scott and Eddie handled your needs with great care and communication. We hope to ensure the same circumstances at your next visit. Regards, Don Nelson - General Manager

February 02, 2024

Matthew Christien did a great job! Very professional and knowledgeable he was a pleasure to work with! More

by scb3366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Matthew Christen
Feb 02, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing Matthew's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Matthew and the Germain Lexus team may serve you. Regards, Don Nelson - General Manager

February 02, 2024

Lee Glesmer is our service representative. He always goes above and beyond to provide us with first class service. Germain Lexus is an excellent place to purchase and service your vehicles. More

by Fenuinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Feb 02, 2024 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Lee! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Lee has always provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

February 02, 2024

Frank Concepcion was very helpful and addressed all of our concerns. He is a personable man who really gives the customer the attention they deserve. More

by lbiernat
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Feb 07, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us! We are so glad that Frank took great care of you. He will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with. Regards, Don Nelson - General Manager

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