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Germain Lexus of Naples

Naples, FL

4.9
2,274 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,274 reviews

January 11, 2024

Hector Ortiz always help and make the process so quick! This is the 2nd car I get with him and I will always go back with him! Thank you so much, Sherley. More

by Sherley Torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz , Eddie Vasco
Jan 11, 2024 -

Germain Lexus of Naples responded

Sherley, We greatly appreciate you for leaving Hector this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Hector could provide you with top notch service. We are delighted to know that he was helpful and made your car buying experience here at Germain Lexus so quick. If there is ever anything else that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team! Regards, Don Nelson - General Manager

January 10, 2024

I’ve used Germain for 7-8 years and have always been satisfied with their service. More

by Tjwalsh323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 10, 2024 -

Germain Lexus of Naples responded

Thank you for the honor of serving you over the years! We're pleased you continue to receive the best care and guidance from our exceptional team. Please don't hesitate to reach out when we can assist you again. We look forward to it! Regards, Don Nelson - General Manager

January 10, 2024

Always pleasant and ready to sit down with you. Very knowledgeable and a pleasure to work with More

by ragsag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jan 10, 2024 -

Germain Lexus of Naples responded

Thanks for your 5-star review of our awesome team! We're glad you feel confident in relying on our experts for any of your automotive questions or concerns. We look forward to being of service to you for many years to come. Regards, Don Nelson - General Manager

January 10, 2024

As always, the staff is very gracious & helpful. Very pleased with the time & effort that Dan Rusinik always puts in to pay attention to my car's service needs. More

by oilseed_beech.09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 10, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing Dan's excellence by sharing your 5-star review! We're certain he'll be honored by your positive words, and we hope you won't hesitate to call the next time Dan and the Germain Lexus team may help you. Regards, Don Nelson - General Manager

January 08, 2024

Ther service for our 2016 IS 200t was quick and efficient. Hector Perez, was attentive, courteous and explained all the option clearly. More

by john.asher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Jan 10, 2024 -

Germain Lexus of Naples responded

John, thank you for sharing positive feedback on Hector! We want all of our guests to be treated to service that is thorough and attentive, so we're happy that's exactly what he provided for you. We look forward to your next visit. Regards, Don Nelson - General Manager

January 05, 2024

We visited Germain to look at buying a LS500, Osman Shaw assisted my husband and myself in finding a vehicle that was right for us. Osman was professional friendly knowledgeable and most of all patient. I More

by Goglesby
Recommend Dealer
Yes
Employees Worked With
Osman Shaw
Jan 06, 2024 -

Germain Lexus of Naples responded

Thank you for sharing some awesome feedback on Osman! We're thrilled you enjoyed working with him for the purchase of your Lexus. Congratulations! We wish you all the best in your future travels, from the entire team at Germain Lexus! Regards, Don Nelson - General Manager

January 05, 2024

Great salesman Osman Shaw. He was a pleasure for the entire process. All was great. More

by Bbennett
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Osman Shaw , Germain Lexus Sales Department
Jan 06, 2024 -

Germain Lexus of Naples responded

Bbennett, that's a really great review of Osman and he totally deserves it. Thank you for your thoughtful feedback on this experience. We wish you many happy travels in your new Lexus, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

January 03, 2024

Mari Vazquez was a total joy to work with during my visit to Germain Lexus yesterday. She told me up front approx. how much time and money would be involved for my repair - then allowed me to sit comfortabl More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Vazquez
Jan 05, 2024 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit, Phil! We're pleased you enjoyed working with Mari and the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

December 31, 2023

We had a wonderful experience purchasing our new vehicle with Alec Lizell. He worked extremely hard to find the perfect Lexus for us. He was so patient and knowledgeable. You are lucky to have him as one of More

by mary.wiedenhaft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Jan 02, 2024 -

Germain Lexus of Naples responded

Bob & Mary, thank you for sharing your experience with us! We're delighted Alec handled your wishes with the utmost advocacy and grace. Congrats on the new Lexus! Best wishes for safe and pleasant travels on the road ahead, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

December 31, 2023

Alec Lizell went above and beyond to give us excellent service and help us pick out the right vehicle. He even drove to our house the evening of the sale to get necessary items. We are return customers at More

by dr1doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alec,Lizell, Germain Lexus Sales Department
Jan 02, 2024 -

Germain Lexus of Naples responded

Congratulations on your new Lexus! We're thrilled you enjoyed a pleasant and accommodating buying experience with Alec, and we appreciate your terrific feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

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