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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,274 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,274 reviews

December 15, 2023

Richard Brown was a great help for my Lexus R350. He was able to order the part and fix the recall on my car so that I could turn in my lease-end car on time. Thanks a lot, Richard. More

by chin34119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Dec 19, 2023 -

Germain Lexus of Naples responded

We're so happy to hear that! Thank you for letting us know how pleased you were with Richard's efficient service. It is our pleasure to make things easy for you. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager

December 15, 2023

thanks to Dan Rusinik , who has serviced my car for a few years now, and hopefully continue… Dan, is truly an asset to GERMAIN LEXUS OF NAPLES. Thanks AL and Andrea Ferrari. More

by Aafjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Dec 19, 2023 -

Germain Lexus of Naples responded

Al and Andrea, thanks for the fantastic review of Dan! He's the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus! Regards, Don Nelson - General Manager

December 14, 2023

Marangely Vasquez did a great job of letting me know what was going on. She was very pleasant and informative. My experience at Germaine Lexus has always been exceptional. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Vasquez
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Dec 14, 2023 -

Germain Lexus of Naples responded

Thank you for your positive review, Scott! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Marangely's was both kind and helpful throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Regards, Don Nelson- General Manager

December 12, 2023

The team at Germain Lexus was pleasant and informative and I enjoyed my experience there More

by nwaugh34112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Danny Rusinik, Luke Allen
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Dec 12, 2023 -

Germain Lexus of Naples responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were pleasant and informative. Please drive safely and do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson- General Manager

December 10, 2023

Leland Glesmer was very good . He informed me of everything that was happening. Very professional and courteous. More

by kwbeuschel
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
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Dec 11, 2023 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Leland! We're glad he addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

December 08, 2023

Always a pleasure to be at Germain Lexus. Very professional and courteous. My appointment was on time and done completely satisfactory. More

by kiss123ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
"Bud" is a complete gentleman, always a pleasure to see him. , Jackson Kirby
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Dec 09, 2023 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

December 07, 2023

Great, personal service by Jackson Kirby. I was warmly welcomed, informed of recommendations and enjoyed tea and cookies. Very nice atmosphere, but outdoor, comfortable seating would be nice. More

by barbara arty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 08, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit, Barbara! We're pleased you enjoyed the accommodations offered by Jackson and our service department. Your suggestions are duly noted, too. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

December 06, 2023

Had a very positive experience with Jackson Kirby. He make the service very user friendly. More

by rufein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 07, 2023 -

Germain Lexus of Naples responded

Thank you for your positive review! We are thrilled that Jackson was both kind and helpful throughout your visit. Providing a 5-star experience is always our goal. We hope to see you again the next time you are in need of automotive service. Regards, Don Nelson - General Manager

December 06, 2023

First service visit Dan Rusinik was awesome very communicative and helpful, great Job thanks Rob More

by Robhughes1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Dec 07, 2023 -

Germain Lexus of Naples responded

We are happy to hear of your positive experience, Rob! Providing top-notch service is so important to us, and we are glad that Dan's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Regards, Don Nelson - General Manager

December 05, 2023

I’ve been taking my car to Germain for close to eight years. The service rep, Jackson Kirby has always shown professionalism, courtesy and knowledge. The whole service experience has always been positi More

by jpen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 06, 2023 -

Germain Lexus of Naples responded

Thank you for your amazing review! We are honored that you have continuously confided in us with your automotive needs over the past 8 years, and we are so glad that Jackson consistently provides you with the A+ service that you deserve. Your safety and satisfaction are our utmost priority. Safe travels! Regards, Don Nelson - General Manager

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