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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,274 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,274 reviews

December 02, 2023

Very prompt with appointment . Treat you with respect when you take the car for service Explaination of service needed is excellent More

by shubhidesai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex dephew
Report | Print
Dec 06, 2023 -

Germain Lexus of Naples responded

Thank you for your excellent review! We are so glad that our team could provide you with the A+ service that you deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

November 30, 2023

Fantastic experience. The entire requirements for our automotive was very well described. Thank you so very much More

by Stephen Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Beverly Coppola, Jackson Kirby, JD Bube, Luke Allen, Rick Brown
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Nov 30, 2023 -

Stephen Lucas responded

Fantastic service. Thanks to everyone

Dec 01, 2023 -

Germain Lexus of Naples responded

Stephen, Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels! Regards, Don Nelson - General Manager

November 30, 2023

Dan Rusinik and the service team working on my car did a fine job in a timely manner. More

by jbm3735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for sharing the positive experience you had with Danny! We are happy to hear that he could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if we may ever be of further assistance to you. Regards, Don Nelson - General Manager

November 29, 2023

I found Jackson Kirby to be an excellent service provider. Dealership is always top notch. More

by wdmullin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us. Jackson will be honored to hear of your very kind words. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service! Regards, Don Nelson - General Manager

November 29, 2023

Alex Depew is always so helpful. Very professional and accommodating, I always request him for an advisor! More

by mamk72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex depew
Report | Print
Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for leaving Alex this wonderful review! We are pleased that he consistently takes great care of you, and he will be honored to know how confident you are in his efforts. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Regards, Don Nelson - General Manager

November 29, 2023

Great sales person. Answered the phone when not opened. Fast and easy purchase. Thumbs up. More

by pmig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen, Germain Lexus Sales Department
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Dec 01, 2023 -

Germain Lexus of Naples responded

Thank you for your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team provided you with nothing less. Congratulations on your new vehicle! Regards, Don Nelson - General Manager

November 28, 2023

Danny Rusinik is top notch- professional, knowledgeable, attentive, friendly, always on top of things! We welcome the need to go to Lexus because we enjoy seeing and working with Danny More

by Don Gamble1!
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Nov 28, 2023 -

Germain Lexus of Naples responded

Don, thank you for your lovely review of Danny! We're pleased you had another great service experience with us, and that Danny made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

November 25, 2023

Paul Berggren was professional and knowledgeable about the RX350, explained all the features and benefits of the vehicle . More

by dhagenman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Report | Print
Nov 28, 2023 -

Germain Lexus of Naples responded

Fantastic! Thanks so much for your thoughtful feedback. We're glad Paul took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager

November 20, 2023

Excellent service, excellent work and beautiful showroom! My service advisor was the best! Thank you Danny Rusinik! More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Nov 22, 2023 -

Germain Lexus of Naples responded

Thank you, Joanne! We're pleased you had another great service experience with us, and that Danny made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

Nov 23, 2023 -

Joanne responded

Thank you Don!

November 17, 2023

Marangely Vázquez was very helpful. It was my first time bringing my car in to get serviced and she was able to answer any questions I had for her. She was also very kind and pleasant. More

by Scorpionruca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marangely Vazquez, Germain Lexus Sales Department
Report | Print
Nov 20, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Marangely's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Don Nelson - General Manager

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