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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

November 17, 2023

Marangely Vázquez was very helpful. It was my first time bringing my car in to get serviced and she was able to answer any questions I had for her. She was also very kind and pleasant. More

by Scorpionruca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marangely Vazquez, Germain Lexus Sales Department
Nov 20, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Marangely's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Don Nelson - General Manager

November 15, 2023

Leland Glesmer is always a pleasure to work with. Always explains what and why service was performed. I alway ask for him if possible. I will continue service with Germain Lexus because of employees More

by Georgelbush
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer, JD Bube
Nov 16, 2023 -

Germain Lexus of Naples responded

George, thanks for taking a moment to share positive and encouraging feedback with us! We're happy Leland continues to be a great service consultant to you, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

Nov 16, 2023 -

Georgelbush responded

👍

November 15, 2023

Dan Rusinik is a great service manager, thorough, efficient, provides good summary of what’s needed and cost of services and helps you to prioritize what needs to be done. Great communicator who keep More

by John.Nicoson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you for the honor of serving you over the years, John! We're pleased you continue to receive the best care and guidance from Dan and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 14, 2023

very good service by Tim Bastyr. he stayed very patient throughout the whole process. very calm and helpful More

by troy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bastyr, Germain Lexus Sales Department
Nov 16, 2023 -

Germain Lexus of Naples responded

Troy, thank you for sharing your experience with us! We're delighted Timm handled your wishes with the utmost advocacy and grace. Congrats on the new Lexus! Best wishes for safe and pleasant travels on the road ahead, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

November 14, 2023

Quick service, good communication, comfortable waiting environment or loaner cars available. Service rep Jackson Kirby very good and always handles our cars. More

by Cjcoughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered Jackson and our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

November 14, 2023

As a customer, I would highly recommend this dealership but of the qualified employees. Each time we interacted with someone, it was a great experience. Namely Jackson Kirby was our best choice for service More

by Lexus Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you, Lexus Lover! We're pleased you had another great service experience with us, and that Jackson made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

November 14, 2023

I always enjoy taking my car for service at Germain Lexus. The waiting room is very comfortable. My service Advisor Danny Rusinik is knowledgeable and always keeps me updated on my cars progress. More

by Klrflage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 16, 2023 -

Germain Lexus of Naples responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with Danny's expertise and our comfy customer lounge. We wish you pleasant travels through the holidays until we may be of service to you again! Regards, Don Nelson - General Manager

November 14, 2023

Mari Vazquez was new to me but did an excellent job, My assigned representative was out sick and I had not been informed prior. So everything took longer than expected. But Mari got everything organized fo More

by mdambrosio75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Vazquez
Nov 16, 2023 -

Germain Lexus of Naples responded

Thank you for your kind review! We truly appreciate your continued business as well as your patience at this visit. We're glad Mari took such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager

November 14, 2023

Hector Perez did a fine job for me. Showed me my options so I could make an informed choice. More

by Jkerr520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Nov 16, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Hector's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Don Nelson - General Manager

November 12, 2023

Professional, experienced, accommodating and patient describe our experience with Larry Vasco and the team at Germaine Lexus in Naples, Florida. We love our Lexus NX350 Hybrid. Larry Vasco patiently rev More

by Leslie L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, Steve Duran, Germain Lexus Sales Department
Nov 13, 2023 -

Germain Lexus of Naples responded

Congratulations on your new NX350 Hybrid, Leslie! We're thrilled you enjoyed a pleasant and supportive buying experience with Larry, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

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