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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

November 10, 2023

Leland glesmer was very helpful in getting me a loaner car while service was happening. Fu to drive a different Lexus More

by Barbarakupfrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Marie was very helpful through the process
Nov 10, 2023 -

Germain Lexus of Naples responded

Thank you for reviewing your experience with Leland! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Germain Lexus your first choice for service! Regards, Don Nelson - General Manager

November 09, 2023

Excellent Service once again from Alex Depew. Very professional and always helpful. Kept me updated on status of service. More

by Gjstacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Nov 09, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you like working with Alex! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your vehicle's needs. We look forward to ensuring more high quality service at your next appointment! Regards, Don Nelson - General Manager

November 09, 2023

Great service! Helpful service through Leland Glesmer who took a lot of time to make sure the tire that had a nail in it was cared for under warranty. More

by Carol Veltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Nov 10, 2023 -

Germain Lexus of Naples responded

We're so happy to hear that, Carol! Thank you for letting us know how pleased you were with Leland's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager

November 08, 2023

Nothing different from any other Lexus dealership excellent service Only issue had to wait 2 hours for an oil change service on Monday More

by Bhandyside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
Nov 08, 2023 -

Germain Lexus of Naples responded

Delivering exceptional service is our top priority, and we're pleased you had a positive experience overall. We apologize for the inconvenience you experienced with the extended wait time for your oil change. We understand that your time is valuable. Please feel free to get in touch with me about this if I may assist you in any way. Sincerely, Don Nelson - General Manager dnelson@germaincars.com

November 07, 2023

Fabulous service every time- Lee Glesmer always keeps me updated on my vehicle’s status More

by bern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Nov 07, 2023 -

Germain Lexus of Naples responded

Thank you for telling us why you like working with Lee! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment! Regards, Don Nelson - General Manager

November 03, 2023

Excellent service. Very professional. On time without any delays. Nice waiting area. Service advisor Richard Joiner was a pleasure to work with. More

by Calgaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joiner
Nov 06, 2023 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Richard and our service department! We want all of our guests to be treated to service that is pleasant and reliable, so we're happy that's exactly what Richard provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

November 02, 2023

Customer focused, clean and friendly. Everyone there is pleasant, especially Jeff Smith who made buying my car a pleasure. More

by cestrin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Danny Rusinik, Jeff Smith
Nov 03, 2023 -

Germain Lexus of Naples responded

Thanks so much for your stellar review of Jeff! Nothing means more to us than your satisfaction, so we're pleased Jeff did everything he could to make sure your transaction was pleasant. Congratulations! Best wishes for amazing travels in your new Lexus! Regards, Don Nelson - General Manager

November 02, 2023

Found client advisor, Larry Vasco, very helpful, knowledgeable , & patient. It was the first time I.bought a car by myself. I really appreciated Larry’s help. More

by CarMay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco. Did not remember all individuals that helped me. , Steve Duran, Germain Lexus Sales Department, Jeff Smith
Nov 03, 2023 -

Germain Lexus of Naples responded

Thanks for the 5-star review of your dealership experience! We're delighted Larry provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new Lexus! We wish you all the best in your upcoming journeys, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

November 02, 2023

Hector Ortiz and the Germain Team were a pleasure to work with and provided superior service. Hector was very patient, professional and knowledgeable in guiding us through the allocation process. We are very More

by bruce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz *****
Nov 02, 2023 -

Germain Lexus of Naples responded

Congratulations on your new Lexus, Bruce! We're thrilled you enjoyed a pleasant and supportive buying experience with Hector, and we appreciate your wonderful feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

November 02, 2023

This dealer ship is very competitive with a friendly with a good sales staff and service department. More

by cdemaree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau
Nov 03, 2023 -

Germain Lexus of Naples responded

Thanks for the love, Charles! We're thrilled you always enjoy working with the Germain Lexus team for any of your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

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