Germain Lexus of Naples

As always, my service contact at Germain last Thursday was excellent. I was professionally and courteously greeted upon my arrival. After being directed to the concierge area, almost immediately, Scott Jo was excellent. I was professionally and courteously greeted upon my arrival. After being directed to the concierge area, almost immediately, Scott Joiner, my service rep, greeted me and reviewed the service to be performed. And asked if there was anything else to be done. He said he’d be back as soon as the service was completed. Less than an hour later Scott came out to say the service had been performed, and the car was washed. He checked me out, and I was on my way, with my vehicle waiting for me outside. Germain is an outstanding dealership, and they are fortunate to have Scott Joiner, and others like him. Many thanks. More

Dan Rusinik who is in service is excellent! He keeps you informed. He is very knowledgeable and professional. He keeps you informed. He is very knowledgeable and professional. More

Alex Dupew is very knowledgeable and is easy to work with in getting all work completed on my Rx350. I love my Lexus! I wish when I take my care in for service that it would be taken through the wash and a q in getting all work completed on my Rx350. I love my Lexus! I wish when I take my care in for service that it would be taken through the wash and a quick vacuum just like Devoe use to do when I owned my Cadillac. More

I went to buy a new car. The salesman really paid no mind. Never called me. I walked in two weeks later. Sat with Bob Reisch. Bob listened to my wants and needs. That same da The salesman really paid no mind. Never called me. I walked in two weeks later. Sat with Bob Reisch. Bob listened to my wants and needs. That same day he found the car I wanted and presented it two days later. Bob made the whole process simple. He was nice, caring and attentive. Thank you Bob More

Scott Joiner is an excellent service advisor. He was extremely helpful in choosing the right 30,000 mile check up on my car, he expedited a loaner car for me, and sent my car in for service righ He was extremely helpful in choosing the right 30,000 mile check up on my car, he expedited a loaner car for me, and sent my car in for service right away. He was very friendly, polite and efficient. I would highly recommend him. I was also impressed with the overall cleaning of the car when the service was finished. More

I am always pleased with the service and the treatment you receive when you enter the dealership. Very friendly and very professional. My service guy, Alex Depew is wonderful and very helpful. I recent you receive when you enter the dealership. Very friendly and very professional. My service guy, Alex Depew is wonderful and very helpful. I recently had a problem with my car and when I went in to his office he handled everything for me. I appreciate all he did for me. Thank you Alex. Job well done. More

Danny Rusinik is the best service advisor I have ever worked with, bar none! He is knowledgeable, personable, polite and works to make sure the customer is completely satisfied. worked with, bar none! He is knowledgeable, personable, polite and works to make sure the customer is completely satisfied. More

Sal Pellicciotta has been my sales person at Germain Lexus for the last 15 years and has always provided top notch service with a caring attitude. He is the best! Lexus for the last 15 years and has always provided top notch service with a caring attitude. He is the best! More

Scott Fielding was extremely helpful with my service appointment from beginning to end. Highly recommend him and the dealership. appointment from beginning to end. Highly recommend him and the dealership. More

Scott Fielding was a great service advisor and when out of his way for me to have a positive experience. To me the arrival process was very “clunky”. I just want to pull up get out of the car and walk of his way for me to have a positive experience. To me the arrival process was very “clunky”. I just want to pull up get out of the car and walk to the service advisors desk. I met a valet, a host and 10 minutes later someone who could help me (Scott Fielding who was excellent) More