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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

September 11, 2023

We have been coming to Germain Lexus for over 17 years, John Mc Closkey has serviced three cars that we purchased at Germain He does an excellent job and he is the primary reason that we continue to buy ou More

by prvanwyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Sep 12, 2023 -

Germain Lexus of Naples responded

Thanks so much for your kind review! We're so pleased the value of John's support and expertise exceeded your expectations at this visit, as it has in the past. We sincerely appreciate your continued business, and look forward to being of service to you for years to come! Regards, Zach Germain - General Manager

September 06, 2023

Orlando Sabua was wonderful to work with, he met or exceeded my expectations and was very knowledgeable. More

by Ttlusallc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Sep 07, 2023 -

Germain Lexus of Naples responded

Thank you for letting us know how happy you were with Orllando's assistance! We're thrilled the value of his expertise exceeded your expectations. Congratulations on the new Lexus! We wish you all the happiness you've been looking forward to, from all of us at Germain Lexus! Regards, Zach Germain - General Manager

September 03, 2023

Great sales person, always ready to help. Will come back when ready to purchase next car, More

by atlantabuckets
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta
Sep 05, 2023 -

Germain Lexus of Naples responded

Great! Thanks so much for your thoughtful feedback. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Zach Germain - General Manager

September 01, 2023

I love my visits to Germain Lexus! Been going there since 2010, when I first moved to Naples. Thank you, Jackson Kirby! What a great service experience! You totally took care of my ca More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 05, 2023 -

Germain Lexus of Naples responded

Thank you, Rose! We're pleased you had another great service experience with us, and that Jackson made sure your vehicle was well taken care of. We appreciate your business and look forward to seeing you at your next visit! Regards, Zach Germain - General Manager

September 01, 2023

Danny Rusinik is knowledgeable and helpful. His experience in the field is evident. Great guy! More

by leopold_cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 05, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Danny's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Zach Germain - General Manager

September 01, 2023

Excellent service attentive sales man kudos to James Long great dealership long time customers thank You More

by Tdemps77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Long, Germain Lexus Sales Department
Sep 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for the stellar review of James! Nothing means more to us than your satisfaction, so we're pleased James did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Lexus! Regards, Zach Germain - General Manager

August 31, 2023

Rick Brown did a great job taking care of me during my last visit for service. More

by jjsdub300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Sep 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for your 5-star review of Rick! We're pleased he took excellent care of you and of your Porsche on your last visit with us. Please don't hesitate to reach out when Rick and the Germain Lexus team may assist you again. It's always our pleasure! Regards, Zach Germain - General Manager

August 24, 2023

We highly recommend Germaine Lexus of Naples and their staff for exceptional service. We were having a connection problem for the phone, map and radio on our new 2022 RX350. From the time of service Sco More

by na0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding, Service Consultant, & JohnVarljien, Tech Support, Lu Gani
Aug 25, 2023 -

Germain Lexus of Naples responded

na0, thanks for taking a moment to let us know how pleased you were with the service our team provided for you! We hope you won't hesitate to get in touch the next time Scott and John may assist you with an automotive need. Safe travels until next time! Regards, Zach Germain - General Manager

August 21, 2023

Dealt with RICHARD JOINER at Naples Lexus. I was having trouble with my car unsure of what was wrong with it. I took it to another mechanic first and I still had the same problem, so I ended More

by Naplesgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Germain Lexus Sales Department
Aug 22, 2023 -

Germain Lexus of Naples responded

Thanks so much for the A+ for Richard! Nothing means more to us than your complete satisfaction, and we're happy he did everything he could to get your vehicle's repairs completed thoroughly while keeping you in the loop. Thanks for choosing Germain Lexus! We'll see you next time! Regards, Zach Germain - General Manager

August 19, 2023

BUYER BEWARE OF EXCESSIVE ILLEGAL FEES CHARGED AT END OF LEASE BUY OUT. A FEDERAL LAW CALLED THE CONSUMER LEASING ACT PROHIBITS DEALERS FROM ADDITIONAL FEES NOT INCLUDED IN ORIGINAL LEASE AGREEMENT. ILLEGAL More

by Vicki S., RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Germain Lexus Sales Department, Zach Germain
Aug 21, 2023 -

Germain Lexus of Naples responded

Vicki, thank your for taking the time to share your concerns. I sincerely apologize for your frustration. We look forward to meeting with you soon to discuss the details. Regards, Zach Germain - General Manager zach@germaincars.com 239-214-6888

Aug 21, 2023 -

Vicki S., RN responded

I am please to update that on 8/19/23, the General Manager, James Koser called me to offer a "NO FEE" cash buyout of my Leased 2020 NX300. He scheduled the appointment for today, 8/21/23 with my sales person Sal Silvano. The process was very quick and easy, about one hour total. This was the exact experience I had hope for. The only Fees I paid were for Taxes, Tag and Title Transfer. I very much appreciate the effort to rectify the problem to my complete satisfaction.

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