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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

July 31, 2023

This is the most professional dealer I have ever dealt with and this out 4th lexus More

by Denestor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hernan Arias Escobar, Germain Lexus Sales Department
Aug 01, 2023 -

Germain Lexus of Naples responded

Thanks so much, Denestor! We truly appreciate your ongoing patronage, and we're delighted our team provided you with another superb dealership experience. Congrats on the new Lexus! We wish you all the best in your upcoming journeys, from the whole team at Germain Lexus! Regards, Zach Germain - General Manager

July 31, 2023

Cary Vhugen of Germain Lexus helped us with the purchase of our vehicle. Cary took several videos of the vehicle and sent the videos to me as a form of a virtual walk-around. Cary helped us every step of More

by chatfield999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen, Germain Lexus Sales Department
Aug 01, 2023 -

Germain Lexus of Naples responded

Thank you for letting us know how satisfied you were with this experience guided by Cary! We're thrilled you enjoyed the convenience of the 360-walk-around of your vehicle. Congratulations! Best wishes for amazing travels to come, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

July 25, 2023

I have enjoyed and appreciated the excellent service and professional treatment I have received consistently by Jackson Kirby for many years. More

by Jerrygoldberg2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 26, 2023 -

Germain Lexus of Naples responded

Hi, Jerry! Thank you for taking a moment to give credit to Jackson for his amazing and consistent service style. We're happy he always makes your visits convenient and thorough. We hope to ensure the same circumstances at your next appointment. See you then! Regards, Zach Germain - General Manager

July 23, 2023

Frank Concepcion exemplifies all the positive characteristics a good salesperson should possess. He listens to his prospective buyers’ concerns regarding their desired purchase and answers all t More

by royalcrown612
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cris Domingues, Business Mgr. , Shawn Chapman, Danny Rusinik, Germain Lexus Sales Department
Jul 26, 2023 -

Germain Lexus of Naples responded

Thanks for stopping by to share some awesome feedback about our team! We're delighted Frank took the time to address your wishes and needs completely to help you close the deal on your new ES 300h. Congrats on the new ride! We wish you all the happiness this vehicle has to offer, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

July 21, 2023

Very good always friendly and efficient Sales reps and Danny Resnik in service the same. More

by lcatpd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jul 21, 2023 -

Germain Lexus of Naples responded

Thank you for sharing some thoughtful feedback on Danny and the team at Germain Lexus! We truly appreciate your business and your kind words. Please don't hesitate to call when we can assist you again. It's always our pleasure! Regards, Zach Germain - General Manager

July 21, 2023

Paul B at Germain Lexus of Naples is a kind and professional soul. Never any pressure and very patience. Steve D in finance also works to get you the best deal. Everyone is friendly and profess More

by gatorgal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee in Service , Steve Duran, Paul Berggren
Jul 26, 2023 -

Germain Lexus of Naples responded

Gatrogal, thanks for the 5-star review! We're delighted Paul and Steve teamed up to deliver a seamless dealership experience for you. Congratulations on your new Lexus! Best wishes for amazing travels in your future, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

July 20, 2023

Jackson Kirby takes great care of me and my family every time we are at Germain More

by Kennyfurniture1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 21, 2023 -

Germain Lexus of Naples responded

Thanks so much for the kind review of Jackson! We're glad he continues to provide your family with exceptional service each time you visit. We appreciate you, and look forward to your next appointment! Regards, Zach Germain - General Manager

July 20, 2023

Jackson Kirby is the most courteous young man and very efficient at Germaine!! Very satisfied. More

by Cctigerwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 21, 2023 -

Germain Lexus of Naples responded

Thank you for stopping by to share your 5-star review of Jackson! Your complete satisfaction means everything to us, so we're delighted Jackson took excellent care of you and of your vehicle at this visit. Please come see us again some day! Regards, Zach Germain - General Manager

July 20, 2023

My service rep Jackson Kirby was very helpful in helping me during the time my car was in for service. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 21, 2023 -

Germain Lexus of Naples responded

Thanks for taking a moment to recognize Jackson's unique excellence by sharing your 5-star review! We're so happy you got the help you needed from him. We hope to make your next appointment just as accommodating. See you then! Regards, Zach Germain - General Manager

July 18, 2023

Alex Depew was absolutely awesome! ! I enjoyed getting my car serviced and working with him. More

by raymonju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jul 19, 2023 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Alex's assistance at this visit! Nothing means more to us than your total satisfaction, and we're happy Alex did everything he could to provide you with an exceptional service experience. Thanks for choosing Germain Lexus for your automotive needs! Regards, Zach Germain - General Manager

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