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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

June 28, 2023

I had a different service person because my original one was on vacation. I was pleasantly surprised at how nice and professional he was very very happy with Germain Lexus and their service consultants. R More

by Mindy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick brown
Jun 29, 2023 -

Germain Lexus of Naples responded

Mindy, thanks for letting us know how satisfied you were with Rick's assistance! He is a fantastic part of the Germain Lexus service team, and we're delighted he exceeded your expectations. We look forward to making your next visit just as pleasant! Regards, Zach Germain - General Manager

June 28, 2023

Alex Depew was cordial, courteous, competent and kept me advised about the progress that was made during the service on my vehicle. More

by judge8
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jun 29, 2023 -

Germain Lexus of Naples responded

Thank you for sharing some positive feedback on your service visit with Alex! We're glad he took excellent care of your vehicle and kept you in the loop throughout the process. We hope you'll continue choosing Germain Lexus for all of your automotive needs! Regards, Zach Germain - General Manager

June 28, 2023

Service is unsurpassed and Rick Brown kept me in the loop and informed throughtout my service. When you purchase or lease a vehicle, service is very important and Germain Lexus does not disappoint with the More

by jbosi74
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta, Rick Brown
Jun 29, 2023 -

Germain Lexus of Naples responded

Thank you for your wonderful review of Rick and our service team! Nothing means more to us than your complete satisfaction, so we're happy to know Rick provided you with outstanding service this time. We appreciate your loyalty, and hope you'll continue to choose Germain Lexus for years to come! Regards, Zach Germain - General Manager

June 27, 2023

I love having the dealership so close to home. I trust them to keep my 14 yr old car in tip top condition. Everyone is so friendly; lounge area is very comfortable; best cappuccino in town. One More

by Liv4cruzin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Jun 28, 2023 -

Germain Lexus of Naples responded

That's great! Thanks so much for your kind review. We're happy your experience in our service department continues to be convenient and comfy. We hope you'll continue to choose Germain Lexus for all of your automotive and cappuccino needs! Regards, Zach Germain - General Manager

June 23, 2023

Paul Berggreren was a very nice and knowledgeable salesman . I would recommend him to my friends. More

by Jaisurveyors
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Jun 27, 2023 -

Germain Lexus of Naples responded

Thanks so much! We sincerely appreciate your kind feedback on your experience with Paul. He's truly an amazing person to work with and we're so happy you got to experience that. Please don't hesitate to get in touch if Paul and the Germain Lexus team can ever assist you again! Regards, Zach Germain - General Manager

June 23, 2023

Very efficient and personable at all times. My service advisor Alex Depew is courteous, helpful and knowledgeable. More

by dptennis
Workmanship
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jun 27, 2023 -

Germain Lexus of Naples responded

Thank you for your 5-star review of Alex and our service team! Your total satisfaction means everything to us, so we're happy his insight and support made this an exceptional visit. We hope you continue to choose Germain Lexus for your automotive needs! Regards, Zach Germain - General Manager

June 22, 2023

James Long came to my rescue as I was trying to navigate my purchase of the Lexus that I had leased from Germain. He got the ball rolling to see that the paperwork and the service would be done by the car’ More

by syl.taub
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Business Manager, Germain Lexus Sales Department
Jun 23, 2023 -

Germain Lexus of Naples responded

Syl, thanks for the 5-star review! We're pleased James provided an attentive and seamless experience to make this transition. Best wishes for pleasant travels this summer, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

June 17, 2023

Jackson Kirby makes me feel so welcome that he really makes my day! Always very satisfied. More

by Aaa216
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jun 19, 2023 -

Germain Lexus of Naples responded

Thank you for sharing your 5-star review of Jackson! He's a fantastic person to work with and we're so happy you agree. Please don't hesitate to let us know when Jackson and the Germain Lexus team may help you with anything. It is always our pleasure! Regards, Zach Germain - General Manager

June 15, 2023

Great place to purchase a car salesmen Paul Bergman very knowledgeable to work with other people in dealership very helpful More

by rwittersheim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Jun 15, 2023 -

Germain Lexus of Naples responded

Thanks for stopping by to share some positive feedback on your dealership visit! We're absolutely delighted Paul took the time to share his extensive insight during your experience, and you also enjoyed your interactions with the rest of the team. Congratulations on your new Lexus! Best wishes for amazing travels, from all of us at Germain Lexus! Regards, Zach Germain - General Manager

June 13, 2023

The dealership was extremely clean, service advisor provided excellent customer service and very fair pricing More

by MEDWARDS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman, Mark Van Buren, Beverly Coppola
Jun 15, 2023 -

Germain Lexus of Naples responded

Great! Thank you for letting us know of your satisfaction with the quality of service and our awesome facility. We sincerely appreciate your business and your thoughtful feedback. Please come see us again some day! Regards, Zach Germain - General Manager

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