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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

June 10, 2023

My service associate (Lee Goesmer)) was excellent. The service went exactly like he said it would and in the time frame he said it would happen in. He is friendly, polite, and very professional. Nic More

by cahanover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Goesmer
Jun 13, 2023 -

Germain Lexus of Naples responded

Thank you for such a lovely review of Lee on our service team! He's truly an exemplary service consultant and advocate for our clients' safety and satisfaction. We hope to make your next appointment just as superb. Regards, Zach Germain - General Manager

June 09, 2023

The advice I received from the Lexus team was very good, 100% recommended. the advisors Larry Vasco and Hector Ortiz were excellent!!! also the great help from the financial part of Eddie Vasco and Steve wa More

by arroba87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz, Larry Vasco , Steve Duran, Germain Lexus Sales Department, Eddie Vasco
Jun 09, 2023 -

Germain Lexus of Naples responded

Thank you for sharing an awesome review of our sales team! We're delighted to know how much you enjoyed working with Larry, Hector, Eddie, and Steve, to make this a truly seamless experience. Congrats on the new Lexus! We hope you really love it, and wish you all the best in your upcoming travels, until we see you again! Regards, Zach Germain - General Manager

Jun 09, 2023 -

arroba87 responded

The best 💪🏽

June 08, 2023

I suppose what I appreciate the most about this dealership is the personalized attention that each customer receives. My service advisor, Lee Glesmer, took the time to explain the service I receive More

by Ceer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Jun 09, 2023 -

Germain Lexus of Naples responded

Thank you so much for the thoughtful feedback. It's really important to us that our guests have valuable insight about the condition of their vehicles and what services may be due soon to avoid any unwanted surprises. We're so happy Lee made sure he spent time explaining everything with you. See you at your next appointment! Regards, Zach Germain - General Manager

June 07, 2023

Thank you for helping me with my car , will be back again , great costumer service More

by Mibehri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman
Jun 07, 2023 -

Germain Lexus of Naples responded

Mibehri, thank you for alerting me to your concerns. I'm so sorry your experience did not match the quality of service and communication we certainly intend to deliver. I will be looking into this personally. In the meantime, please reach out to me at your earliest convenience. I look forward to hearing from you. Regards, Zach Germain - General Manager Zach@germaincars.com 239.214.6888

June 01, 2023

Perfect service from Lutfu Gani, thank you so much. I’d recommend coming here to anyone More

by Rjbbshea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Jun 02, 2023 -

Germain Lexus of Naples responded

Thanks for the wonderful feedback on Lu! We're thrilled you enjoyed a truly exceptional dealership experience with his support and expertise. We wish you so much happiness in your upcoming travels, from the whole team at Germain Lexus! Regards, Zach Germain - General Manager

May 25, 2023

Paul Berggeren is the most knowledgeable and attentive car salesman I have ever dealt with.. More

by Harry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
May 26, 2023 -

Germain Lexus of Naples responded

Hey, Harry! Thanks for taking a moment to recognize Paul's excellence by honoring him with your 5-star review! We're delighted he took such good care of you during your dealership experience. Congrats on the new Lexus! Best wishes for amazing travels in your future! Regards, Zach Germain - General Manager

May 23, 2023

I have had my Lexus serviced here for a number of years and the last 2 or 3 years I have worked with Dan Rusnick and he has been very helpful and a perfect gentleman. Always friendly and courteous. Always More

by pepperph1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 25, 2023 -

Germain Lexus of Naples responded

Thank you for your lovely feedback on Danny! Your total satisfaction means everything to us, and we're so pleased Danny has continued to be a solid advisor for your vehicle's services the past few years. Looking forward to being of service to you for many more! Regards, Zach Germain - General Manager

May 23, 2023

We have had our Lexus serviced here twice and are very satisfied! Danny is great to work with. He is dedicated and assures we get the best service! More

by xmadison28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 25, 2023 -

Germain Lexus of Naples responded

Thanks for stopping by to recognize Danny's excellence! We think he's awesome and we're delighted you have enjoyed your service visits with his guidance. Thank you so much for choosing Germain Lexus for your automotive needs! Regards, Zach Germain - General Manager

May 22, 2023

I purchased my 2019 Lexus at Germain and met Jackson Kirby then who was then, and has remained, excellent at his job! This last service was taken care of by Richard Joiner who was filling in for Ja More

by pregan156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joiner, Jackson Kirby
May 25, 2023 -

Germain Lexus of Naples responded

Thank you for sharing your thoughts on Jackson and Richard in our service department! We're pleased the level of quality in your experiences with them both was consistently exceptional. We look forward to making your next appointment just as reliable! Regards, Zach Germain - General Manager

May 19, 2023

prompt courteous service, friendly and helped me with problem in a timely manner and I appreciate it More

by puck159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
May 22, 2023 -

Germain Lexus of Naples responded

Thank you for taking a moment to let us know how pleased you were with this service visit. It's our pleasure to assist you with your automotive needs, big and small, and we hope to have many more opportunities to do so. Looking forward to your next appointment! Regards, Zach Germain - General Manager

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