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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

May 19, 2023

Great service ! Beverly Cappolla is an excellent service manger. She is excellent at expediting the service process More

by gibris_uofl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
May 22, 2023 -

Germain Lexus of Naples responded

Thanks for the positive feedback on your visit with Beverly! Nothing means more to us than your total satisfaction, so we're glad Beverly ensured a truly outstanding service experience for you and for your Lexus. We wish you pleasant journeys until we see you at your next appointment! Regards, Zach Germain - General Manager

May 19, 2023

Dan Rusinik went out of way to explain the necessary repairs and make me comfortable. Since I use a walked he helped minimize the number of steps it was necessary for me to walk. Please get the car was More

by mikekeeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 22, 2023 -

Germain Lexus of Naples responded

Thank you for sharing such wonderful feedback about your service experience with Dan here at Germain Lexus of Naples! Our team greatly appreciates your business and feedback. We are working diligently to overhaul the carwash and to get it back up and operational for all our valued guests as quickly as possible as we know this amenity is greatly enjoyed by all. Regards, Zach Germain - General Manager

May 18, 2023

Alex Depew Did an excellent job keeping me informed of what was going on diring my service visit. More

by Gjstacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depee
May 22, 2023 -

Germain Lexus of Naples responded

Great! Thank you for letting us know how happy you were with Alex's assistance during your service visit. We're glad his support and insight helped to make this a positive experience. We wish you the safest of travels until we see you at your next appointment! Regards, Zach Germain - General Manager

May 16, 2023

Rick Brown, my service advisor, always does an outstanding job!! He takes ownership of the situation and works hard to ensure the customer is happy. More

by richardjuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
May 16, 2023 -

Germain Lexus of Naples responded

Indeed, he does! Thank you so much for your positive feedback, Richard. Rick is truly an asset to the team at Germain Lexus, and we're pleased you have enjoyed working with him for your vehicle maintenance needs. We appreciate your business and look forward to your next appointment with us! Regards, Zach Germain - General Manager

May 15, 2023

Always right on time No hassle very courteous. No cost for 30,000 mile checkup Thanks More

by elincarl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joiner
May 16, 2023 -

Germain Lexus of Naples responded

Great! Thanks for stopping by to give our service department your 5-star review. We're pleased your visit was super convenient. We look forward to ensuring the same circumstances at your next appointment. See you then! Regards, Zach Germain - General Manager

May 15, 2023

My car went in for 45,000 mile service and Jose Padilla took care of me as my service advisor. He let me know how long it would take and kept me informed. Jose Padilla always keeps me informed as to my veh More

by yankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Padilla
May 16, 2023 -

Germain Lexus of Naples responded

Hey, Yankee! Thanks for the awesome review of Jose! We're so happy he continues to provide you with exceptional service and advice for your automotive needs. We look forward to working with you for many years to come Safe travels until we see you again! Regards, Zach Germain - General Manager

May 14, 2023

I have purchased cars from Germain Lexus and Lincoln. I've used their service department for several years now without any problems what so ever. Dan Rusinik is my service agent and as always he take More

by sandrainthesun25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 15, 2023 -

Germain Lexus of Naples responded

Sandra, thanks for taking a moment to shine the spotlight on Danny! We sincerely appreciate your continued business and your kind feedback. Dan will certainly be humbled by your sentiments here. We wish you all the best until we may be of service to you again! Regards, Zach Germain - General Manager

May 12, 2023

Leland Glesmer, my service advisor, was helpful and courteous. I would recommend asking for Leland to be your assigned service advisor. More

by David
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
May 15, 2023 -

Germain Lexus of Naples responded

Hey, David! Thanks so much for the stellar review of Leland. We're glad he handled your vehicle's visit with accommodating and attentive assistance. Please let us know when Lee and the Germain Lexus team can help you again. We look forward to it! Regards, Zach Germain - General Manager

May 11, 2023

Our car went in for service and Leland Glesmer was a pleasure to work with. He was professional and very knowledgeable. After our car was serviced, we could notice the difference in how well it rode a More

by Eldonkell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
May 15, 2023 -

Germain Lexus of Naples responded

Thank you for your very kind review of Lee! We're delighted to know how satisfied you were with his support and guidance through your vehicle's services. We wish you the safest of travels until we meet again at your next appointment! Regards, Zach Germain - General Manager

May 10, 2023

The cover on the bottom of the engine had come loose. I drove directly to Germain Lexus, John McClosky saved the day again and coordinated the repair while I waited. The dealership and car are the best More

by ecdrotar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
May 10, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how much you appreciated John's assistance on this urgent visit! We're glad everything worked out and you were on your way in no time. The entire Germain Lexus team wishes you pleasant travels until we meet again! Regards, Zach Germain - General Manager

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