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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,275 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

May 10, 2023

My advisor did a good job of following up on my concerns and getting me back on the road More

by rongahan1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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May 10, 2023 -

Germain Lexus of Naples responded

Great! Your complete satisfaction is our top priority, so we're glad your service advisor handled your automotive concerns with great care and urgency, so you could return to the road in a timely manner. We certainly hope to do it again some day. Safe travels until then! Regards, Zach Germain - General Manager

May 10, 2023

Service was on time and at stated price. Waiting room was pleasant, coffee great. Dan Rusinik was very pleasant and honest about condition of my car. Look forward to seeing him again at my n More

by tadbowman7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
May 10, 2023 -

Germain Lexus of Naples responded

Hi, Tad! We're looking forward to that, as well! Thank you for sharing a thoughtful review of your visit with Dan. He's the consummate professional and we're so pleased you enjoyed his service style. We'll see you at your next appointment! Regards, Zach Germain - General Manager

May 09, 2023

Jackson is a good friend and a great service writer. He did exactly what I wanted done and the car was back to me the same day. He also gave me a loaner car no worries at all. More

by maacobill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
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May 09, 2023 -

Germain Lexus of Naples responded

Thank you for your lovely review of Jackson! We're delighted he made sure your vehicle was well taken care of and that you had a loaner vehicle to drive for your convenience. We appreciate your business and hope for many more opportunities to be of service to you! Regards, Zach Germain - General Manager

May 09, 2023

I always deal with service consultant Danny Rusinik. He is efficient, friendly and delivers what he says. Great experience. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
May 09, 2023 -

Germain Lexus of Naples responded

Hey, Jim! Thanks for letting us know how pleased you've been working with Danny for your vehicle's service needs. Danny is awesome and we're glad you think so, too. Looking forward to ensuring your next appointment is just as great! Regards, Zach Germain - General Manager

May 08, 2023

Salesman Hector Ortez was excellent knowledgeable and patient in all regards to the sale. I like the dealership very convenient More

by ogorman1911
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector ortez
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May 09, 2023 -

Germain Lexus of Naples responded

Thank you for taking a moment to give credit to Hector for providing you with excellent service! We're glad your dealership experience was convenient and informative. We wish you all the best in your upcoming travels, until our paths cross again! Regards, Zach Germain - General Manager

May 07, 2023

First class operation. Friendly, knowledgeable staff. My sales guy, Tim Bastyr, super guy. Worked hard in my favor. I'll look him up again. More

by Alan Green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bastyr
Report | Print
May 08, 2023 -

Germain Lexus of Naples responded

Fantastic! Thanks for sharing your 5-star review, Alan. We're so happy Timm provided you with all the support and insight you needed to make this a truly remarkable dealership experience. Congrats on the new Lexus, and best wishes for many safe and happy journeys in your future, from the whole team at Germain Lexus! Regards, Zach Germain - General Manager

May 05, 2023

Will always come back to Germain. Get Customer Service. Beverly in the Maintenance Dept is Outstanding. More

by Jdomanoski17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
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May 08, 2023 -

Germain Lexus of Naples responded

Great! Thank you for sharing your encouraging feedback with us. We're delighted Beverly has been an exceptional resource for your automotive needs. We graciously look forward to ensuring your next appointment is just as outstanding! Regards, Zach Germain - General Manager

May 05, 2023

Richard Joiner kept me informed on the work in progress and it was completed very promptly based on my appointment time. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joiner
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May 08, 2023 -

Germain Lexus of Naples responded

Jerry, thanks for taking a moment to give credit to Richard in our service department! Nothing means more to us than your complete satisfaction, so we're glad Richard attended to your appointment with efficiency to return you safely to the road in a timely manner. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager

May 05, 2023

John McClousky Service and Salesman Sal are terrific and shall return because of them. Ok More

by Judyhummel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Sal Pellicciotta
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May 08, 2023 -

Germain Lexus of Naples responded

Thanks so much, Judy! We're truly appreciate your business and your stellar feedback on John and Sal. We hope you won't hesitate to call when John, Sal, and the Germain Lexus team may assist you with anything. It's always our pleasure! Regards, Zach Germain - General Manager

May 04, 2023

John Mccloskey is our service consultant. He is the only one I trust with our service. He is the best. Communicates well the issues with our car and the best solution. So grateful for his More

by janjenn99
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Report | Print
May 05, 2023 -

Germain Lexus of Naples responded

Thanks for your lovely feedback on John! We're delighted he continues to be a dependable and attentive resource for the needs of your Lexus, and we hope to be of service to you for years to come. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager

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