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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

May 03, 2023

From start to finish the service dept at Germaine Lexus of Naples is professional, friendly, patient and comprehensive in dealing with all my car issues with great communication along the way! Kudos to Sha More

by 7cpatton
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman, Beverly Coppola
May 04, 2023 -

Germain Lexus of Naples responded

Your review just made our day! Thank you for letting us know Shawn and Beverly have always provided you with their best support and expertise to keep your vehicles ready for the road. We're truly honored by your loyalty, and hope to continue earning it for years to come. Regards, Zach Germain - General Manager

May 03, 2023

Germain Service did another excellent job servicing my car this week. Dan Rusinik, my Service Advisor is an excellent communicator and very professional. More

by rcmiller63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 04, 2023 -

Germain Lexus of Naples responded

Awesome! So pleased to hear how great your service visit was with Danny. We truly appreciate your continued business in our service department, and look forward to more opportunities to earn your trust and confidence in our team. We'll see you at your next appointment! Regards, Zach Germain - General Manager

April 30, 2023

Beverly Coppola. ..fantastic service advisor ...knows everything about the service you need..extremely efficient. Keeps you updated to what is being done to your care More

by forerosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
May 01, 2023 -

Germain Lexus of Naples responded

Thank you for expressing your appreciation of Beverly in our service department! We're so happy you have enjoyed working with her to keep your Lexus in top condition. Please don't hesitate to let us know when we may be of service to you again. Thanks for always choosing Germain Lexus! Regards, Zach Germain - General Manager

April 29, 2023

Danny Rusinik is our service manager, does a great job. .I’ve always had great service at Germain Lexus…all contacts with employees have been great…hope you have luck fixing your car wash…. More

by rudywagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for your kind words, Rudy! It is always our pleasure to be of service to you and we're pleased Danny and the Germain Lexus team continue to make your visits valuable. We'll see you at your next appointment! Regards, Zach Germain - General Manager

April 28, 2023

Set up my appointment via email with my service advisor Beverly Coppola. She responded to my email in a very timely manner and gave me options to the time frame I was looking at More

by Mikekrueger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Apr 28, 2023 -

Germain Lexus of Naples responded

Great! Thanks so much for your 5-star review, Mike. We're glad Beverly accommodated your scheduling needs to ensure the most convenient service experience. Please don't hesitate to let us know the next time we can help you with anything. It's our pleasure! Regards, Zach Germain - General Manager

April 26, 2023

Beverly Coppola is so Caring and Helpful for all her Lexus customers! She helps to get the right service at the right time. She is the BEST!! What an asset for Germain!! More

by ckappus
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Apr 26, 2023 -

Germain Lexus of Naples responded

Thanks for your awesome review, Ckappus! Beverly works hard to keep her clients happy and well taken care of. We're so pleased you enjoy working with her. Don't hesitate to call when Beverly and the Germain Lexus team can assist you with anything else. We look forward to it! Regards, Zach Germain - General Manager

April 26, 2023

Thanks to the team at Germain Lexus of Naples for a great out-of-state buying experience. Initially, the extra details and effort that went into advertising the vehicle online caught our attention allowing More

by gillespk34
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie Vasco, Matthew Christen
Apr 26, 2023 -

Germain Lexus of Naples responded

Hey, Kevin! Thanks for taking a moment to let us know how pleased you were with this entire experience. We're thrilled Matthew, Eddie, Michelle, and Keli worked together to make this transaction super smooth. We're happy for you and wish you all the best in your travels, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

April 24, 2023

We have been going there for many years. Danny Rusinik does a great job for us. More

by dlasoswalt
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Apr 25, 2023 -

Germain Lexus of Naples responded

Fantastic! Thanks for the positive feedback on Danny. He's truly an asset to our team and we're delighted he has your confidence. Please let us know when Danny and the Germain Lexus team may assist you with anything. It's always our pleasure! Regards, Zach Germain - General Manager

April 21, 2023

Danny Rusinik took good care of the service visit for my wife's car. The auto car washer wasn't working but he arranged a hand wash of the car in its place. The car looked great and service was completed More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Apr 21, 2023 -

Germain Lexus of Naples responded

Hey, Anthony! We're so pleased your wife's car came out looking pretty after a thorough service visit and hand wash, thanks to Danny. Danny will be humbled by your kind words. We certainly hope to work with your family again some day and wish you safe travels until then! Regards, Zach Germain - General Manager

April 20, 2023

Excellent service Beverly Coppola. Best Lexus service in southwest Florida! Highly recommend Beverly Coppola, very professional. More

by sooznaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Shawn Chapman, Beverly Coppola
Apr 21, 2023 -

Germain Lexus of Naples responded

Thank you so much, Sooz! Nothing means more to us than your complete satisfaction, so we're glad Beverly took such good care of you and your Lexus. Don't hesitate to call when there is anything we can help you with. It's always our pleasure! Regards, Zach Germain - General Manager

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