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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,275 Reviews
Call Dealership (239) 592-5533
View Awards

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

April 20, 2023

Leland did a nice job. He took the time to keep me informed throughout the process. More

by Rich Misner
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
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Apr 21, 2023 -

Germain Lexus of Naples responded

Rich, thank you for stopping by to share positive feedback about your visit with Leland! We're pleased to know he handled your vehicle's services in a timely manner to get you safely back on the road after a thorough visit. Best wishes for pleasant travels until your next appointment! Regards, Zach Germain - General Manager

April 18, 2023

Lee was great to work with. He is very personable and professional. He is a good addition to your team. More

by jawilsonfl
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lee
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Apr 20, 2023 -

Germain Lexus of Naples responded

Thanks so much for your 5-star review of Lee! We're happy you enjoyed working with him, and we look forward to making your next service appointment just as great! Regards, Zach Germain - General Manager

April 17, 2023

Beverly Coppola is the best ! Accountable, always working trying to get you in and out expeditiously and all with charm and grace. Bravo ! More

by Completely Satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
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Apr 18, 2023 -

Germain Lexus of Naples responded

Thank you for taking the time to share positive feedback on your visit with Beverly! Your continued business is an honor, and we're so happy you continue to enjoy working with Beverly. We look forward to making your next appointment just as exceptional! Regards, Zach Germain - General Manager

April 17, 2023

Dan Rusinik was very professional and courteous. The service was done on time and for the price quoted. More

by charlesdever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Apr 18, 2023 -

Germain Lexus of Naples responded

Charles, thank you for stopping by to give credit to Danny for his excellent service! It is our pleasure to assist you with your automotive needs with a positive attitude and sense of urgency, so we're glad this visit was handled just so. Don't hesitate to call when we can help you again. We look forward to it! Regards, Zach Germain - General Manager

April 16, 2023

Leland Glesner has always been very helpful and I’ve always had a positive experience there. More

by ekieta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leland Glesner, Shawn Chapman, Germain Lexus Sales Department
Report | Print
Apr 17, 2023 -

Germain Lexus of Naples responded

Ekieta, thanks for sharing positive feedback on the fantastic service you received from Lee! Nothing means more to us than your satisfaction, so we're pleased Leland continues to make sure you and your vehicle are well take care of during your time here. Thanks for always choosing Germain Lexus for your automotive needs! Regards, Zach Germain - General Manager

April 14, 2023

Lee is always very friendly, professional and efficient. We have had no issues with him or your service, except the car was was down the last two times we came in for service. More

by Illinibaseball
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lee Gilsmer, Jackson Kirby
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Apr 17, 2023 -

Germain Lexus of Naples responded

Thanks so much for stopping by to say some kind words about Lee! We're so happy he continues to provide you with pleasant, reliable service. Please don't hesitate to let us know when we may assist you again. It's always our pleasure! Regards, Zach Germain - General Manager

April 14, 2023

Richard Brown was an amazing professional in every way with both our recent experiences! Thoughtful, thorough and patient! He’s such an outstanding representative for Lexus and your dealership! And bec More

by Jmezpmez
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
Apr 14, 2023 -

Germain Lexus of Naples responded

Mesolella family, thank you for sharing such a thoughtful review on your service consultant, Richard. Your trust is an honor, and we hope to continue having opportunities to earn it. Richard will certainly be humbled by your kind words. We'll see you at your next appointment! Regards, Zach Germain - General Manager

April 13, 2023

Jackson was his usual professional self as he helped me through the service. I had made a mistake with my appointment date. Jackson worked his magic to fit me in. I really appreciated his effort. More

by tommele5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Apr 14, 2023 -

Germain Lexus of Naples responded

Great! Thanks for taking a moment to give credit to Jackson for accommodating your visit. It is always our pleasure to be of service to you. Even when your schedule makes it difficult, we want to give you a convenient experience. Thank you for always choosing Germain Lexus for your automotive needs! Regards, Zach Germain - General Manager

April 13, 2023

AS ALWAYS, JOHN MCCLOSKEY AT GERMAIN LEXUS PROVIDED US WITH ABOVE AVERAGE SERVICE IN TAKING CARE OF OUR NEEDS! THAN YOU, JOHN1 More

by MARK thomas NAGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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Apr 14, 2023 -

Germain Lexus of Naples responded

Thanks so much for your 5-star review, Mark! We're delighted it was business as usual with John providing you with an exceptional service visit for your Lexus. We sincerely appreciate your business and look forward to many more moments to assist you with your Lexus needs. See you next time! Regards, Zach Germain - General Manager

April 11, 2023

Showed up without an appointment and they took me Friday and diagnose the problem and fixed it. I was out of there in an hour and a half. This place is never filled her paper seven 3902 they never fill it More

by Gpalazzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Gelsmer, Paul Berggren
Report | Print
Apr 11, 2023 -

Germain Lexus of Naples responded

Thank you for your 5-star review of our service department! We're glad our team accommodated your walk-in visit and handled your vehicle's needs with great care and urgency so you could be on your way in no time. Thanks so much for choosing Germain Lexus! Regards, Zach Germain - General Manager

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