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Germain Lexus of Naples

Naples, FL

4.9
2,410 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,410 reviews

October 28, 2025

My first service appt exceeded my expectations. My service rep, Danniela Alves asked all good questions and went the extra mile when I asked to have the front floor mats vacuumed. Timing was reas More

by wherleyc
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Oct 29, 2025 -

Germain Lexus of Naples responded

It's wonderful to hear that Danniela Alves provided thorough service and went the extra mile by vacuuming your floor mats. We're glad your first service appointment exceeded expectations with reasonable timing and great care. Thank you for your business, and Danniela will be thrilled to hear your feedback! Regards, Don Nelson - General Manager

October 24, 2025

Skye Carter is very knowledgeable, proficient and a pleasure to work with. You are in good hands with Skye. More

by tjb180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Oct 27, 2025 -

Germain Lexus of Naples responded

We're so proud that Skye Carter provided the knowledgeable, proficient service that made working with her such a pleasure. You're right, customers truly are in good hands with Skye! Her commitment to excellence is what makes her such a valued team member. We appreciate your business! Regards, Don Nelson - General Manager

October 24, 2025

Skye Carter. germain service rep Very professional and customer oriented. They set the mark for outstanding. Service More

by dbrokaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Oct 27, 2025 -

Germain Lexus of Naples responded

We're thrilled to hear that Skye Carter was very professional and customer oriented. She truly sets the mark for outstanding service, and we're so proud to have her on our Germain service team. We appreciate you recognizing her excellence, and we look forward to serving you again! Regards, Don Nelson - General Manager

October 24, 2025

I recently brought my car in for service and was extremely happy with the experience. My service Advisor, Skye Carter, was so helpful with each step of the process, was very accommodating with a loa More

by carollhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Oct 24, 2025 -

Germain Lexus of Naples responded

Caroll, Your detailed review truly made our day! We're delighted that Skye was so helpful, professional, and pleasant while guiding you through each step, arranging your loaner car, and explaining everything in detail. Her sincere commitment to making sure you were happy is outstanding. Thank you for your business, and we're honored that you look forward to working with Skye again in the future!

October 23, 2025

Scott Joiner does a great job. He recognized me from my visit last year. Does a great job explaining what is going on. More

by gene.studt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Oct 24, 2025 -

Germain Lexus of Naples responded

Gene, We're thrilled to hear that Scott Joiner does a great job and even remembered you from your visit last year. His personal touch and ability to explain things clearly are exactly what we strive for. We appreciate your continued business and look forward to seeing you again!

October 23, 2025

Communication with Germain Lexus, specifically Larry Vasco, was excellent. Larry listened carefully to what I wanted in a new Lexus, compiled a list of my options to consider, and located a car that co More

by JaneS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, Steve Duran, Danny Rusinik, Germain Lexus Sales Department
Oct 23, 2025 -

Germain Lexus of Naples responded

Jane, Larry's dedication to understanding each customer's needs and finding the right vehicle is what makes him such a valuable member of our team. We're delighted that he balanced efficiency with giving you the space to make a sound decision. Thank you for choosing Germain Lexus, and congratulations on your new car, we hope you love it! Kind Regards, Don Nelson - General Manager

October 23, 2025

This car was the third car I have bought from Germain and I am very pleased. Larry Vasco was exceptional. He listened carefully to what I wanted in a new car and presented me options to consider. He was e More

by JaneS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, Steve Duran, Danny Rusinik
Oct 23, 2025 -

Germain Lexus of Naples responded

Jane, Thank you so much for your loyalty and for choosing Germain for your third vehicle purchase! We're thrilled to hear that Larry Vasco provided you with exceptional service. His ability to listen carefully and present the right options is exactly what we strive for. We're honored to have earned your trust three times over, and we truly appreciate your business. Congratulations on your new car! Kind Regards, Don Nelson - General Manager

October 22, 2025

Adam Murphy took great care of us. Showed us the vehicles we were interested in. He was very mindful of our time. Very helpful and knowledgeable. We loved working with him. More

by Rich Cabral
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy, Steve Duran, Germain Lexus Sales Department
Oct 22, 2025 -

Germain Lexus of Naples responded

Rich, Thank you for sharing your experience! We're delighted Adam was mindful of your time and very helpful and knowledgeable. Hearing you loved working with him is wonderful. We appreciate your trust! Kind Regards, Don Nelson - General Manager

October 21, 2025

Jackson Kirby is our service representative. He does an excellent job and communicates professionally. He keeps me up to date as to the progress of the service. He is very pleasant to deal wi More

by KathyWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Oct 22, 2025 -

Germain Lexus of Naples responded

Kathy, We're thrilled Jackson Kirby does an excellent job with professional communication and progress updates. His pleasant demeanor with both your vehicles is exactly what we value. We're lucky to have Jackson, and he'll be delighted to hear this. We appreciate your continued business at Germain Lexus! Kind Regards, Don Nelson - General Manager

October 21, 2025

Skye Carter did an excellent job with my service appointment. Wait time was as expected. The service waiting area was nice and accommodating. More

by wilsoba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Oct 22, 2025 -

Germain Lexus of Naples responded

Thank you for the feedback! We're glad Skye Carter did an excellent job with your service appointment. Meeting wait time expectations and providing a nice, accommodating waiting area is what we strive for. We appreciate your business! Kind Regards, Don Nelson - General Manager

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