Germain Lexus of Naples

This is the best dealership I have ever worked with and there have been many!! Clean showroom and waiting room. All the staff, salesmen, service managers and technicians are professional and friendly. Scot there have been many!! Clean showroom and waiting room. All the staff, salesmen, service managers and technicians are professional and friendly. Scott Fielding helped me with coordinating my service and was especially great!! More

I had my other Lexus serviced for its 10,000-mile service. As always, "Jackson Kerby" was on top of it from beginning to end. This is the best Lexus dealership I have ever had in 25 years of ownin service. As always, "Jackson Kerby" was on top of it from beginning to end. This is the best Lexus dealership I have ever had in 25 years of owning or leasing Lexus models. Jackson is very helpful professional who does not give you any B.S. See you next month with my other car for its service apt. sincerely, dennis s More

We had a fantastic buying experience and Matthew Christen is a wonderful sales person and we highly recommend seeing him for your next auto purchase. is a wonderful sales person and we highly recommend seeing him for your next auto purchase. More

Leland Glasman always has my best interests at heart. He is trustworthy and polite, efficient and courteous. I like to have my car serviced at Germain Lexus. He is trustworthy and polite, efficient and courteous. I like to have my car serviced at Germain Lexus. More

Danniela Aves was great. Keeping me posted on what was being done with my car. Keeping me posted on what was being done with my car. More

Paul Berggren was extremely knowledgeable and professional and followed through with daily updates which was extremely informative!! We have purchased our second Lexus at GERMAIN and are pleased professional and followed through with daily updates which was extremely informative!! We have purchased our second Lexus at GERMAIN and are pleased with the service department as well!! More

Leland Glesmer was most informative and a very nice person . I had an oil change and they discovered my battery was weak and he explained my options. person . I had an oil change and they discovered my battery was weak and he explained my options. More

I am writing to express my sincere appreciation for the exceptional customer service Ms. Adria (Dree) Levy provided. Her sincere dedication, professionalism and commitment to excellence have not gone unnot exceptional customer service Ms. Adria (Dree) Levy provided. Her sincere dedication, professionalism and commitment to excellence have not gone unnoticed. Her ability to handle my needs with demonstrating patience and kindness with such efficiency and a positive attitude truly sets her apart. It is employees like her who make a significant impact on customers and contribute to the success of Germaine Lexus. I greatly value her hard work and the outstanding service she brings to your team. Thank you, Dree, for going above and beyond to ensure a great experience. Your efforts are truly appreciated, and I am grateful to have you as my service representative. Keep up the great work! More

Danny Resinik always does a great job in getting my 2022 RX 350 properly serviced. For that reason I also bought a 2024 Lexus ES 350 from Germain. RX 350 properly serviced. For that reason I also bought a 2024 Lexus ES 350 from Germain. More

Germain Lexus is a large and busy dealership in an extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. It wasn't the case here. Germain has a lot of employees and each contributes to creating a customer-friendly atmosphere. Still, I get the feeling that making an appointment is advisable. While searching for a used Subaru Legacy, I had spotted this non-Lexus vehicle in Germain's inventory and made an on-line inquiry. Cary Vhugen (correct spelling and the 'V' is silent in his last name) called me back and became my salesman. I'm nervous/anxious in auto dealerships because I've always had to watch my finances, buying a car is such a major purchase, and a few high-pressure past experiences left psychological scars. Cary was a paradigm of patience from the test drive to explaining finances and the mandatory registering/titling costs. To complicate things, I was buying a car in Florida and registering and insuring it in Massachusetts. In my experience, Florida dealerships find Massachusetts is a hard state for them to deal with when it comes to paperwork. Cary and business dept. rep Cris Domingues were terrific in getting this done. In the For-What-its-worth department, this is the third time in 20-plus years that I've bought a used Subaru from a non-Subaru dealership. All have been good deals, moneywise, and great cars though I'm only two weeks and several hundred miles into this latest journey. I enjoyed the luxury-car dealership experience at Germain and would do business with this dealership and especially Cary Vhugen in the future. More