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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,275 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

April 10, 2023

Beverly Coppola is an excellent service rep. Very efficient and customer oriented. Being a snow bird In Florida many seasons I have used Germain Lexus for various repairs and and rece More

by o.v.maiden
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
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Apr 11, 2023 -

Germain Lexus of Naples responded

Thanks so much for your kind review of Beverly! In fact, you are a regular customer, and we're delighted you continue to choose us for your automotive needs during your stays in Florida. Thank you for sharing with us how happy you've been with Beverly as your service consultant. Safe travels until we meet again! Regards, Zach Germain - General Manager

April 06, 2023

We have purchased two Lexus’ fromLuteu Lou Gani at Germain. Never in our Long life have we had such fantastic Experiences purchasing a car! We came back to Germain because of Lou.. He is the best.! More

by Crpesiri
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lu Gani
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Apr 07, 2023 -

Germain Lexus of Naples responded

That's wonderful! Thank you for telling us how much you enjoy working with Lu. He's a gem and we're delighted he continues to provide you with an exceptional purchase experience. Congratulations on your new Lexus, and best wishes for memorable journeys in your future, from everyone at Germain Lexus! Regards, Zach Germain - General Manager

April 03, 2023

Always very professional! I always return for service. Beverly is always very kind and helpful! More

by Lexus owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
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Apr 04, 2023 -

Germain Lexus of Naples responded

Thanks so much for your continued business in our service department! We're happy Beverly consistently provides you with her very best in support and expertise. We look forward to making your next appointment just as outstanding! Regards, Zach Germain - General Manager

April 03, 2023

Richard Brown has always provided a professional and informing treatment at this dealership. The service department is the best asset to this dealership. More

by 589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Apr 04, 2023 -

Germain Lexus of Naples responded

Hey, 589! Thanks for taking a moment to recognize Richard's efforts with the honor of your 5-star review. We're pleased Richard has become a dependable resource for your Lexus needs. We hope to continue earning your confidence in our service team for many years to come. We'll see you next time! Regards, Zach Germain - General Manager

April 01, 2023

Pleasure dealing with John McClusky. Very professional and courteous every time I have dealt with John. More

by alperrotta65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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Apr 03, 2023 -

Germain Lexus of Naples responded

Thank you for your ongoing trust in John and our service team! We're glad John continues to provide you with his very best assistance in keeping your Lexus running smoothly. We sincerely appreciate your loyalty and look forward to more opportunities to be of service to you. Regards, Zach Germain - General Manager

March 30, 2023

Nick Artino was the reason that I gave your dealership 5 stars. Purchase experience took forever, 3 hours and 15 minutes. More

by Timothyeriks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Artino, Germain Lexus Sales Department
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Mar 30, 2023 -

Germain Lexus of Naples responded

Hi, Timothy! Thanks for taking a moment to recognize Nick's excellence with the honor of your 5 star rating. We definitely never intend to take up so much of one's time and certainly apologize for that inconvenience. But congratulations on your new Lexus! We're delighted your experience was a positive one, overall, and we wish you all the best in your upcoming travels, from all of us at Germain Lexus. Regards, Zach Germain - General Manager

March 29, 2023

Excellent experience dealing with a flat tire and my tire warranty. Very quick turn around time More

by docjvon
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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Mar 30, 2023 -

Germain Lexus of Naples responded

Glad to hear it! Thank you for stopping by to share positive feedback about your tire service visit. We're pleased our service team handled your issue with urgency to return your vehicle safely to the road in a timely manner. Thanks for choosing Germain Lexus for your automotive needs! Regards, Zach Germain - General Manager

March 28, 2023

John was very knowledgeable personable employee ***** I had my repair done in a timely manner More

by Madison
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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Mar 30, 2023 -

Germain Lexus of Naples responded

Hi, Madison! Thanks for letting us know how satisfied you were with your Lexus's service visit. We're glad John made sure to have it done in the time he promised. Looking forward to being of service to you again some day! Regards, Zach Germain - General Manager

March 28, 2023

I want to commend a member of your staff Leland Glesmer. He was responsible for having my Lexus the "Smart Shield" process on time as promised. The car looks brand new. In addition, I asked Leland if it wou More

by njm92652
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
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Mar 30, 2023 -

Germain Lexus of Naples responded

Evan, thank you for taking a moment to give credit to Leland for his accommodating assistance during your service visit. Your total satisfaction is the reason behind everything we do. If Leland and the Germain Lexus team may ever help you again, we hope you won't hesitate to call us up. Pleasant travels until next time! Regards, Zach Germain - General Manager

March 28, 2023

John Mccolosky is a pleasure to work with. Excellent service and turnaround time which makes bringing the car in an easy task. More

by Ericschwab162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Report | Print
Mar 28, 2023 -

Germain Lexus of Naples responded

Great! Thanks so much for sharing your positive feedback about John. We're so happy he handled your service visit with urgency to get the work done in a timely manner. We graciously look forward to making your next appointment just as convenient. See you then! Regards, Zach Germain - General Manager

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