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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

March 03, 2023

My visit to Germaine Lexus for service is always a great experience. Richard Brown is my service manager and he always takes the best care of my car and I. More

by Shodges1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Mar 06, 2023 -

Germain Lexus of Naples responded

Thanks so much for taking the time to share a stellar review of Richard and Germain Lexus! We're pleased you have been consistently satisfied with the high level of service Richard provides. We hope your next appointment lives up to these same expectations! Regards, Zach Germain - General Manager

March 02, 2023

It was my pleasure to meet work with Mr. Lu Gani, a very professional, knowledgeable sales person. His kind, friendly demeanor and not aggressive, approach was and is very appreciated. More

by pklacko48
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Mar 03, 2023 -

Germain Lexus of Naples responded

That's great! Thank you for sharing your positive feedback with us. We're so happy Lu delivered a seamless, pleasant dealership experience for you. It is our pleasure to assist you with your automotive needs, so please don't hesitate to let us know when Lu and the Germain Lexus team may help you in any way. Regards, Zach Germain - General Manager

March 01, 2023

We have worked with John McCloskey for at least 5 years now. He is consistently excellent. I have confidence in his desire to provide the best service possible. More

by dks65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Mar 02, 2023 -

Germain Lexus of Naples responded

Thank you so much for honoring John's excellence with your 5-star review! We're delighted he continues to be a dependable resource for your automotive needs. Please don't hesitate to reach out when we may be of service to you in any way. We look forward to it! Regards, Zach Germain - General Manager

February 28, 2023

Beverly Coppola a service advisor is always a pleasure to work with. Beverly takes the time to explain the work performed, and if necessary any future service that might be needed/suggested to keep your vehi More

by Tomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Mar 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for the positive review, Tomb! We're pleased you were completely satisfied with the thorough service Beverly provided for you and your vehicle. We appreciate your continued business and look forward to making your next appointment just as reliable. Regards, Zach Germain - General Manager

February 22, 2023

Clean pleasant well informed about the vehicle . Ample time to test drive and explained the system More

by Ben5104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daisy Zapata. , Germain Lexus Sales Department
Feb 24, 2023 -

Germain Lexus of Naples responded

Hi, Ben! Thanks so much for letting us know you enjoyed your dealership experience. Your complete satisfaction means everything to us. Please don't hesitate to give us a call if we may help you with any Lexus needs. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager

February 21, 2023

Lee Glesmer was an exxcellent service rep for me. All went as planned and the loaner experience with Germain couldn't have be better. More

by Lexus
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Feb 22, 2023 -

Germain Lexus of Naples responded

Thank you for your trust in the Germain Lexus service team! We're pleased to know you were satisfied with Lee's attentive service on this visit. We hope to work with you for many years to keep your Lexus running smoothly and look forward to emulating this positive experience at your next appointment. We'll see you then! Regards, Zach Germain - General Manager

February 17, 2023

Beverly Coppola is my maintenance coordinator and she is always polite, friendly, efficient and competent. I was able to get my Lexus in a timely manner, get a loaner car, be very carefully shown what servi More

by waynemerrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Feb 22, 2023 -

Germain Lexus of Naples responded

That's fantastic, Wayne! We sincerely appreciate your kind feedback on Beverly and we're delighted she helped to make your service visit so convenient and thorough. We will certainly look forward to your next appointment and wish you safe and happy travels until then. Regards, Zach Germain - General Manager

February 15, 2023

Beverly Coppola always takes great care in providing great service. She open and approachable, explains all details to the satisfaction of the customer and is the ultimate professional. I’m sure Bever More

by Rpvinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Feb 16, 2023 -

Germain Lexus of Naples responded

Indeed, she does! Thanks so much for taking a moment to shine a light on Beverly's greatness. Your complete satisfaction means everything to us and we look forward to making your next service appointment just as valuable. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager

February 02, 2023

KATHLEEN CHANDLER handled the sale exceptionally. She went above and beyond a normal transaction, Germain Lexus service department had the car in excellent condition. More

by dralycet
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
KATHLEEN CHANDLER
Feb 03, 2023 -

Germain Lexus of Naples responded

This is what we like to hear! Thank you for taking the time to share with us everything you appreciated about your dealership experience with Kathleen. We're delighted to know you're so happy with Kathleen's assistance and your new car. Enjoy it! We wish you many pleasant travels and hope to work with you again some day! Regards, Zach Germain - General Manager

January 30, 2023

John McCloskey has been facilitating the service of my 2013 Lexus 350 for many years. He has been an excellent representative of Germain Lexus; and very helpful throughout our association with him and L More

by homesara
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Feb 01, 2023 -

Germain Lexus of Naples responded

Thanks so much for the 5-star review of John! We truly appreciate your continued business and we're happy John has been a trusted advisor for your 350 all these years. It has been a pleasure working with you so far, and we look forward to your next visit! Regards, Zach Germain - General Manager

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