Back

Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,275 reviews

January 28, 2023

Richard Brown did a fabulous job in assisting me with my new Lexus. He was involved from beginning to end, and kept me completely informed More

by bguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Jan 30, 2023 -

Germain Lexus of Naples responded

That's fantastic! Thank you for giving Richard all the credit for your 5-star service experience. We're pleased your new Lexus was well taken care of and you were always kept in the loop. We hope to emulate this positive experience at your next appointment. Regards, Zach Germain - General Manager

January 24, 2023

Had an issue with my car that needed attention and Dan Rusinik was able to get the issue resolved and had us on our way very quickly. More

by Gtgft
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 27, 2023 -

Germain Lexus of Naples responded

Thank you so much! We're glad Danny took care of your vehicle's needs efficiently, to get you safely back on the road in good time. We hope you will stop by our service department again some day. It would be our pleasure to assist you again! Regards, Zach Germain - General Manager

January 20, 2023

I always believe that service tech Beverly Coppola has my best interest at heart. She always makes sure my concerns are met. More

by Johnhogan0125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 23, 2023 -

Germain Lexus of Naples responded

Thanks for letting us know how happy you've been with Beverly's service, John! Your complete satisfaction is our top priority and we're glad to know Beverly has earned your confidence. Please don't hesitate to call whenever Beverly and the Germain Lexus team may help you again! Regards, Zach Germain - General Manager

January 18, 2023

Dan Rusinik did a great job of providing service in conjunction with the repair work done on my Lexus. He went the extra mile to make sure I was satisfied with their work. More

by michaeloreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 18, 2023 -

Germain Lexus of Naples responded

Michael, thank you so much for your kind review of Danny! Danny will certainly appreciate the recognition and we're pleased to know you were completely satisfied after a thorough service visit. We're looking forward to delivering the same reliable service at your next appointment. See you then! Regards, Zach Germain - General Manager

January 13, 2023

Professional service with my service consultant, Rick Brown. Always receive timely and excellent care for my ES350. Thank you, Germain Lexus! More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Jan 16, 2023 -

Germain Lexus of Naples responded

Thank you, Gary! We're glad Rick continues to deliver the best care for your ES350 and convenient service visits for you. Please let us know if we can ever do anything more for you. We appreciate your continued business and value your opinion, and we hope to serve you for many years to come. Regards, Zach Germain - General Manager

January 03, 2023

To us Lexus translates Danny rusinik Danny has been in charge of our car for 11 years and is amazing !!! Our car is in perfect condition because he tends to every inch and never suggests anything that we More

by Grandire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 04, 2023 -

Grandire responded

To us Lexus translates Danny rusinik Danny has been in charge of our car for 11 years and is amazing !!! Our car is in perfect condition because he tends to every inch and never suggests anything that we may not need He never lets us wait for a return call or an extended service appointment Danny is a sweet ,immaculate in appearance ,honest , respectful ,just awesome Lexus IS so fortunate to have him We have and will continue to recommend Lexus and Danny Rusinik Thank you to Lexus and Danny Robert @ Margherita Ireland

Jan 05, 2023 -

Germain Lexus of Naples responded

Robert, thank you for sharing such thoughtful sentiments on Danny! Danny is a fastidious worker and really takes the time to make sure his clients are well taken care of. We're delighted he continues to be a friendly and reliable resource to you and your family. We truly appreciate your feedback and look forward to serving you for many more years. Regards, Zach Germain - General Manager

Jan 06, 2023 -

Grandire responded

Yes ,Danny deserved a lot of recognition and he does go all out to do right by your customers Robert and Margherita Ireland

December 21, 2022

Service was good. Quick oil change--still about an hour wait. Disappointed that there is no real milk anymore for coffee, and the special Germain Lexus breakfast/lun More

by mrs.libertybird
Recommend Dealer
Yes
Employees Worked With
John Azarow
Dec 22, 2022 -

Germain Lexus of Naples responded

Thanks so much for the 5-star review, Mrs. Libertybird! We trust your service advisor provided you with all the information you need to make informed decisions about your vehicle's care. If there is anything else we may ever help you with, please give us a call. We'd be happy to assist you. Best wishes for safe travels this holiday season! Regards, Zach Germain - General Manager

Dec 22, 2022 -

mrs.libertybird responded

Nice that you got back to me but you didn’t respond to my concern in review?

December 12, 2022

The service at The service at Germaine :Lexus is excellent and my service rep, Beverly Coppola is great. She always explains what need to be done and is very professional. g More

by jjophil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Dec 13, 2022 -

Germain Lexus of Naples responded

Thanks for stopping by to share positive feedback with us! Beverly is an exceptional service advisor and we're so glad you agree. When Beverly and the Germain Lexus team may assist you again, please don't hesitate to give us a call. Until then, we wish you pleasant travels! Regards, Zach Germain - General Manager

December 08, 2022

This is the third car I have purchased from Germain Lexus. Jeff Smith was my sales advisor, and he did an excellent job. He is very knowledgeable and went out of his way to make the transaction a smoot More

by Joanie Licitra
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Dec 09, 2022 -

Germain Lexus of Naples responded

Thank you so much, Joanie! We're absolutely delighted your buying experience was such a breeze, thanks to the one and only Jeff. Congratulations to you on your beautiful new Lexus. The entire Germain Lexus team wants to wish you nothing but happiness and pure driving satisfaction for years to come. Please come and see us again some day! Regards, Zach Germain - General Manager

December 06, 2022

Dealing with Jackson Kirby is a real pleasure. We were treated with respect and professionalism. He is a reason for us to continue with Germain More

by Jim Snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Dec 07, 2022 -

Germain Lexus of Naples responded

That's great, Jim! Jackson is an incredible person to work with and we're so glad you agree. It is our pleasure to assist you in keeping your vehicles in top condition, so please don't hesitate to let us know when we may serve you again. We wish you the safest of travels until next time. Regards, Zach Germain - General Manager

...
53
...