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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

November 29, 2022

I am a Canadian who lives in Naples in the winter. I have always owned Lexus vehicles and I have them serviced at Germain Lexus. This is first class organization. They do excellent work. They are More

by Tee-J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Dec 01, 2022 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you continue to be with the thorough and attentive service visits provided to you by Beverly! We're delighted to be your first choice in service centers for your Winters in Florida. If there is ever an automotive need we can help you with, we hope you won't hesitate to give us a call. It is always our pleasure! Regards, Zach Germain - General Manager

November 18, 2022

This is the second car I purchased from this dealer. I have always been very impressed by this dealership and the professionalism of everyone working there. Most of my sales transaction was handled by O More

by JohnB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Nov 21, 2022 -

Germain Lexus of Naples responded

John, we sincerely appreciate your fantastic feedback! Thanks for letting us know how pleased you were with every aspect of your dealership visit, especially with Orllando and Jimmy, who made this such a seamless transaction for you. We're so glad you chose Germain Lexus and hope to do more business with you some day. Enjoy your new Lexus! Regards, Zach Germain - General Manager

November 14, 2022

Orlando was very helpful and I would definitely purchase a vehicle from this dealership again. More

by dhuff888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Nov 14, 2022 -

Germain Lexus of Naples responded

Thanks so much for the 5-star review! We're happy to hear Orllando provided you with such a pleasant and accommodating dealership visit. Congrats on your new GMC! We wish you nothing but the best with your new ride and hope we'll see you again some day for your scheduled maintenance. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager

November 09, 2022

Dan Rusinik is a very good advisor. He has solved a number of problems for me. More

by dianelupean
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 09, 2022 -

Germain Lexus of Naples responded

That's fantastic! Thank you for sharing positive feedback on your experience with Dan. He's certainly reliable and a great guy to work with, so we're delighted you have consistently had satisfying results with him as your advisor. Please let us know if there is ever anything else Dan and the team may help you with. It would be our pleasure! Regards, Zach Germain - General Manager

November 09, 2022

Beverly Coppola, Master Certified Service Consultant, makes every service call I've had at Germain a pleasure! She is knowledgeable, concise and professional! Germain is privileged to have her on staff More

by ba422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Nov 10, 2022 -

Germain Lexus of Naples responded

We completely agree with you! Beverly is an asset to the Germain Lexus team and we couldn't be more pleased that you think so, too. We sincerely appreciate hearing from you that her expertise keeps you coming back. If there's anything we can do for you and your beloved RX 350 at any time, please give us a call. Regards, Zach Germain - General Manager

November 06, 2022

We could not be more pleased with our new vehicle and the process of purchase. We were fortunate to have Jeffery Smith as our salesman, he took care of literally everything necessary to get on the road in a More

by hill176
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Nov 07, 2022 -

Germain Lexus of Naples responded

Jeffery will certainly be honored to have earned your absolute confidence. Thanks so much for letting us know what an outstanding experience you had with him at Germain Lexus. We're so happy for you and wish you nothing but pleasant driving from here on out. If we may ever be of service to you again, please do not hesitate to give us a call. Regards, Zach Germain - General Manager

November 03, 2022

This was an excellent experience purchasing a vehicle that I have fallen in love with. As a never before owned a Lexus owner, the day spent purchasing this vehicle was fun, exciting and professional. We More

by nharding
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau, Jeff Smith
Nov 04, 2022 -

Germain Lexus of Naples responded

We are so glad to hear it! Congratulations on your beautiful new Lexus! Providing our guests with an impeccable buying experience is really important to us, so we're delighted Jeff and Orllando worked together to make that happen for you and your husband. If we should ever be of service to you again, please don't hesitate to reach out. Until our paths cross again, we wish you pleasant journeys and the safest of travels. Regards, Zach Germain - General Manager

November 03, 2022

Larry Vasco was great. post the Ian sotrm, able to purchase a vehicle form Chicago. high marks. Peter More

by pcrist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
larry vance
Nov 04, 2022 -

Germain Lexus of Naples responded

That's fantastic, Peter! Thank you so much for stopping by to give Larry your 5-star review. We sincerely appreciate your business and we're happy to know Larry seamlessly handled your long-distance purchase to make this a successful experience for you. Please don't hesitate to give us a call if we may ever assist you with your automotive needs. It would be our pleasure! Regards, Zach Germain - General Manager

October 29, 2022

This was the most superior car-buying experience I've had. Matt Christen was knowledgeable, professional and personable. He and James Koser worked to help us find the best fit for our family. We appre More

by Tess Schumacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Koser, Steve Duran, Matthew Christen
Oct 31, 2022 -

Germain Lexus of Naples responded

Hi, Tess! Congratulations on the new car! We couldn't be more pleased to know Matt and James' support during your experience was all-encompassing and resulted in your complete satisfaction. The whole team wants to wish you all the comfort, adventure, and joy of driving your new vehicle. Please give us a call if we may ever assist you again. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager

October 26, 2022

Last year we had John Mccloskey as our service man and this year we were happy to have him again. He is definitely as asset to Germain Lexus of Naples. He always explains what is going to be done to our More

by JimmyYvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Oct 27, 2022 -

Germain Lexus of Naples responded

Thanks so much for your 5-star review of John! We're happy he has had the opportunity to advise you on your vehicle's service needs for the past two years. You are welcome to ask for him next time you bring your Lexus in to see us. We definitely agree that he is an asset to our team and we're glad you think so, too. Please feel free to give us a call if John and the team may ever assist you with your automotive needs. We look forward to seeing you again! Regards, Zach Germain - General Manager

Oct 27, 2022 -

JimmyYvette responded

From the sales department with Sal to John in service, we have never been so happy dealing with Germain Lexus of Naples

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