Germain Lexus of Naples

I had the pleasure to work with Steve Duran two days ago when I purchased my NEW used vehicle. He was extremely professional and patient with the financing procedure with me. He obviously cares about the c when I purchased my NEW used vehicle. He was extremely professional and patient with the financing procedure with me. He obviously cares about the client that he is working with. The next time I purchase a vehicle from Jim Lombardo, I'll be asking for Steve Duran to help complete my transaction. I'm a loyal customer now and will continue to recommend them to anyone considering their purchase of a new or used vehicle! Terrific team work from two outstanding employees! More

This Lexus dealer is the ONLY dealer i am comfortable going to. Lori was wonderful and I highly recommend her. Does everything that needs to be done efficiently with a smile. going to. Lori was wonderful and I highly recommend her. Does everything that needs to be done efficiently with a smile. More

I worked with Rick Brown to arrange my service work since I purchased my Lexus from Germain He is a pleasant person and real organized and will listen and follow up. He has answered all my questions and alwa I purchased my Lexus from Germain He is a pleasant person and real organized and will listen and follow up. He has answered all my questions and always had everything ready when I arrived including a loaner if service was more than 2 or 3 hours. I do drive over 1 hour, 45 minutes each way to have my service work done at Germain Ron McGill More

HANDS DOWN BEST DEALERSHIP EXPERIENCE EVER! I am so grateful that I was able to work with such wonderful, skillful and professional people. Thanks to my DREAM TEAM, Salesman James Long, Trish a I am so grateful that I was able to work with such wonderful, skillful and professional people. Thanks to my DREAM TEAM, Salesman James Long, Trish and Michelle I got the car I wanted at the price I wanted. They will truly take care of you and make you feel like you're apart of their Lexus family rather than just a customer. Buying my car from Germain Lexus of Naples was such a joyous experience and well worth the drive! DO NOT GO TO SCANLON LEXUS OF FT MYERS!!! 5 stars just isn't enough, if I could give 10 stars I would. More

John McCloskey is my Service Advisor and once again he surpassed my expectations. He listens. patient and communicates very well. Casey, the Service Technician rode in the car with me to better determin surpassed my expectations. He listens. patient and communicates very well. Casey, the Service Technician rode in the car with me to better determine my concerns and solved the problem. The Friday of the Memorial Day weekend, John was out of the office and Lee stepped in because my car would not start because of the battery. He had a service representative with a loan car and had my car picked up in less than 20 minutes so I could get to work. Thank you Lee as well. My car was ready at end of day! More

Beverly Coppola once again was outstanding in taking a call and responding with a solution. Beverly has been our service rep for over ten years and provides the best advice for our 3 Lexus autos one can e call and responding with a solution. Beverly has been our service rep for over ten years and provides the best advice for our 3 Lexus autos one can expect. Outstanding!!! More

Ordered a new Lexus ES350 from Paul Berggren at this dealership. Car was built and delivered in 44 days. Pretty good in today's supply chain world. Paul kept us informed during the whole process of the dealership. Car was built and delivered in 44 days. Pretty good in today's supply chain world. Paul kept us informed during the whole process of the build date, transportation date and dealer delivery date. I have custom ordered many other makes of cars over the years and this was one of the better experiences. When it's time to order another Lexus, I'm calling Paul again. More

Rick Brown was my service co-ordinator. He was very helpful and advised me that my 20,000 mile check would take about 1:15 to1:30 hours. I opted to wait instead of taking the loaner that w He was very helpful and advised me that my 20,000 mile check would take about 1:15 to1:30 hours. I opted to wait instead of taking the loaner that was available. He let me know when the car was ready and went over the service with me once again. I was very pleased with the visit. More

Beverly Coppola is the best service manager I have ever experienced. She listened to my concerns and did everything in her power to resolve my issue Ted C. experienced. She listened to my concerns and did everything in her power to resolve my issue Ted C. More

Jackson Kirby responded to my emergency situatiion and got me right in on Saturday..Not only did the problem get diagnosed but taken care of and my regular service was completed Thanks for making a troubl got me right in on Saturday..Not only did the problem get diagnosed but taken care of and my regular service was completed Thanks for making a troublesome situation pleasant. Alan More