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Germain Lexus of Naples
Naples, FL
2,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,275 reviews
February 10, 2022
Lee Glesmer in the Service Department had a car waiting for us as we handed off our new Lexus IS350 F-Sport to have the windows tinted. The job was completed on time, the car washed and the window tint loo for us as we handed off our new Lexus IS350 F-Sport to have the windows tinted. The job was completed on time, the car washed and the window tint looked awesome! Couldn't be happier! More
by Mark C
Employees Worked With
Lee Glesmer
January 19, 2022
I purchased 2010 Lexus 460LS with 58k miles and had the car shipped to me. When I first started the car, I could feel vibration thru the steering column and driver's seat. I immediately took the car to l car shipped to me. When I first started the car, I could feel vibration thru the steering column and driver's seat. I immediately took the car to local Lexus dealer and was told the car needed new motor mounts, a $3k repair. I contacted Germain and Cary Vhugen a 'Master Certified Lexus Client Advisor'. He said he and his manager, Shawn Chapman, drove the car and didn't notice anything. I sent Germain Lexus the local Lexus Dealer service report and asked how they could help with the needed repairs. I got a reply the General Sales Manager, James Koser, said the car was sold 'as is' and they would do nothing to help me. I have bought over a dozen cars over the internet and this is the first time I got a bad car from an internet car purchase. Be very vigilant when dealing with Germain Lexus of Naples. More
by hornergcaroll
Employees Worked With
Cary Vhugen, Shawn Chapman, James Koser, Germain Lexus Sales Department, Eddie Vasco
January 07, 2022
We just purchased a new RX 350 working with Jeff Smith at Germain. First new car in 30 years and the process was flawless. Jeff guided us through the choice, the pricing and delivery of a beautiful vehicle. Germain. First new car in 30 years and the process was flawless. Jeff guided us through the choice, the pricing and delivery of a beautiful vehicle. We highly recommended Germain and working with Jeff Smith for the best automotive purchasing experience. More
by ppearsonnanna@gmail.com
Employees Worked With
Jeff Smith
January 06, 2022
Danny Rusinik was my service consultant. His focus on customer service was evident throughout the process. I can't say enough nice things about my experience thanks to Danny. customer service was evident throughout the process. I can't say enough nice things about my experience thanks to Danny. More
by dan.eisele
Employees Worked With
Danny Rusinik
January 04, 2022
Alexander Depew was my Service Associate. He was AMAZING! He was extremely knowledgeable and went above and beyond to help me! Thank you Alex. Sherley. He was extremely knowledgeable and went above and beyond to help me! Thank you Alex. Sherley. More
by Sherley Torres
Employees Worked With
Alex
January 04, 2022
Beverly Coppola has been my service rep for several years. She is absolutely the best. Her smile and warm attitude will brighten your day even if it is really not such a good one. She makes Germain the years. She is absolutely the best. Her smile and warm attitude will brighten your day even if it is really not such a good one. She makes Germain the place you want to do business with. More
by Go Duke
Employees Worked With
Beverly Coppola
January 02, 2022
I have been a loyal Germain Lexus customer for 15 years buying and servicing cars in both their Columbus, OH and Naples, FL. dealerships. Love working with my service professional, Kirby Jackson, in Naples buying and servicing cars in both their Columbus, OH and Naples, FL. dealerships. Love working with my service professional, Kirby Jackson, in Naples. Great service and attitude! More
by Charles Jarrett
Employees Worked With
Jackson Kirby
December 30, 2021
Beverly Coppola makes my life so much easier. I highly recommend her and I’m so glad that she is my service person. She gives first class service! recommend her and I’m so glad that she is my service person. She gives first class service! More
by Pamed2403
Employees Worked With
Beverly Coppola
