Germain Lexus of Naples

Danny Resinik always does a great job in getting my 2022 RX 350 properly serviced. For that reason I also bought a 2024 Lexus ES 350 from Germain. RX 350 properly serviced. For that reason I also bought a 2024 Lexus ES 350 from Germain. More

Germain Lexus is a large and busy dealership in an extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. It wasn't the case here. Germain has a lot of employees and each contributes to creating a customer-friendly atmosphere. Still, I get the feeling that making an appointment is advisable. While searching for a used Subaru Legacy, I had spotted this non-Lexus vehicle in Germain's inventory and made an on-line inquiry. Cary Vhugen (correct spelling and the 'V' is silent in his last name) called me back and became my salesman. I'm nervous/anxious in auto dealerships because I've always had to watch my finances, buying a car is such a major purchase, and a few high-pressure past experiences left psychological scars. Cary was a paradigm of patience from the test drive to explaining finances and the mandatory registering/titling costs. To complicate things, I was buying a car in Florida and registering and insuring it in Massachusetts. In my experience, Florida dealerships find Massachusetts is a hard state for them to deal with when it comes to paperwork. Cary and business dept. rep Cris Domingues were terrific in getting this done. In the For-What-its-worth department, this is the third time in 20-plus years that I've bought a used Subaru from a non-Subaru dealership. All have been good deals, moneywise, and great cars though I'm only two weeks and several hundred miles into this latest journey. I enjoyed the luxury-car dealership experience at Germain and would do business with this dealership and especially Cary Vhugen in the future. More

Dan Rusinik is the best. He gives you the time&patience &great service!!!So happy to have him as my service representative. He gives you the time&patience &great service!!!So happy to have him as my service representative. More

Germain Lexus has always taken care of my needs and wants in every way from the salesman Jeff Smith to the Service Advisor Lee Glesmer and the entire management team.Truly outstanding in all aspects would no in every way from the salesman Jeff Smith to the Service Advisor Lee Glesmer and the entire management team.Truly outstanding in all aspects would not hesitate to recommend this 5 star dealership. More

We have bought many cars at Germain Lexus and love our salesman Lu Gani. He is just the best and will help you all the way with your transaction. Seriously, go see Lu you will be very happy you did. salesman Lu Gani. He is just the best and will help you all the way with your transaction. Seriously, go see Lu you will be very happy you did. More

Larry Vasco and the team at Germain Lexus of Naples were excellent. It took about 10 weeks to get the LC 500 I wanted which is what Larry told me up front. He kept me updated with just the right amount of excellent. It took about 10 weeks to get the LC 500 I wanted which is what Larry told me up front. He kept me updated with just the right amount of contact, and arranged delivery within 24 hours of the car arriving at the dealership. It was a great experience and the car is awesome! More

My car is a Tx350 that was recalled and needed maintenance. My service advisor Jackson Kirby gave me a very good service experience. maintenance. My service advisor Jackson Kirby gave me a very good service experience. More

This is a review for Jackson Kirby whose professional service along with ahis efforts to relate to us as friends not just “customers” is greatly appreciated by my wife & me. He works hard to explain the service along with ahis efforts to relate to us as friends not just “customers” is greatly appreciated by my wife & me. He works hard to explain the process of servicing our car & this is very helpful. Jackson Kirby is an asset to your organization! More

Needed new tires and a 30,000 mile checkup. Dan Rusinik made it so easy from the time I made the appointment until I picked the car up all finished. Dan Rusinik made it so easy from the time I made the appointment until I picked the car up all finished. More

Richard Brown was our Rep. He was extremely helpful and courteous. He kept me well informed as to the status of my service. Lexus service is always far above any other auto dea He was extremely helpful and courteous. He kept me well informed as to the status of my service. Lexus service is always far above any other auto dealerships. More