Germain Lexus of Naples

Beverly Coppola in Lexus Service always go over and beyond. Very knowledgeable and extremely helpful and dependable. beyond. Very knowledgeable and extremely helpful and dependable. More

Excellent service and assistance. We would recommend him and use him again. No pressure and very forthright. and use him again. No pressure and very forthright. More

I was seen by me new service advisor Jack. I had an excellent experience with him. He was friendly, professional and helpful. excellent experience with him. He was friendly, professional and helpful. More

My only stop for cars. After buying cars there for 9 yrs. The commitment to great experience continues. Jeff is awesome and a pleasure to do business with. Highly recommended! The commitment to great experience continues. Jeff is awesome and a pleasure to do business with. Highly recommended! More

I am always happy with the service and attention Beverly provides. she always listens intently and fulfills my request. She is a HUGH asset to the Germain Dealership. I have owned a Lexus since 1992 and h provides. she always listens intently and fulfills my request. She is a HUGH asset to the Germain Dealership. I have owned a Lexus since 1992 and have dealt with this dealership since then. I have had many service advisors. NONE compare to Beverly. More

John McCloskey is the definition of a perfect service advisor. He is accommodating, professional and a true gentleman. advisor. He is accommodating, professional and a true gentleman. More

I provide this review for the benefit of anyone contemplating purchasing a pre-owned vehicle from Germain Lexus of Naples. I preface this review by stating that I realize that used cars are at a pr contemplating purchasing a pre-owned vehicle from Germain Lexus of Naples. I preface this review by stating that I realize that used cars are at a premium with our current supply chain and chip shortages. I also speak as an automotive professional being previously employed by an International Luxury Motorcar brand as a member of management having financial oversight of dealerships, salespersons and importing the cars and parts. It was also assumed that since they posted the Audi online, that potential buyers would be out of state, so there would be logistic issues that needed to be addressed during the sales process to close the transaction. I located a 2016 Q5 on Cars.com and contacted Germain Lexus of Naples on November 17. I was first contacted by Eddie Vasco by email and then Matthew Christen by email and phone. I was quickly sent the Carfax and repair work order. Since I was currently in New Jersey, I asked if a deposit could be immediately provided until I could get a flight to Naples. I was replied with “In general we do not hold pre-owned cars with deposits. However, we do offer the opportunity for our clients to purchase the vehicle in advance subject to a face-time video inspection and agreement on the final figures”. I was ready to buy and because of the weekend and my wife’s schedule I arranged a video estimate on Monday at noon. I finished the video and was once again ready to buy. At 12:30 Matthew sent me a “door pricing sheet”, along with extended warranty information and back sell products. In reviewing the pricing sheet, there were close to $1,000 in additional dealer fees and electronic filing fees, which were not discussed throughout the sales process. Matthew got back to me on potential price adjustments at 1:30pm telling me there was no credit available. I told him we were a go and asked how he wanted the money. This is where the circus began. Matthew then informs me he has to find out if the car is still available. Then ½ hour later he tells me he has a cash customer coming from Tampa that his manager promised the car to. I would have expected this unprofessional behavior and opportunistic approach to a sale from a highway, car auction establishment, but not from a Lexus dealer. I made a phone call to the Mr Germain who never bothered to return my call. I have read all the other review of this business. I am glad that it worked out for many customers on their new vehicles but I would advise anyone considering a pre-owned vehicle to keep their distance from this dealership. I will make it a point to share this story with anyone in my business, political and personal network in Sarasota and Collier County that is looking for a pre-owned car. There is a right way and a wrong way to treat potential customers in respect to full disclosure, setting expectations and having respect for their time. This businesses choose the wrong way. More

All seems to go well when I am here for service. It is a comfortable atmosphere. comfortable atmosphere. More

I am very happy with the service I received yesterday at the Lexus dealership. Beverly Coppola is always friendly and helpful and explained everything done to my car. the Lexus dealership. Beverly Coppola is always friendly and helpful and explained everything done to my car. More

Beverly Coppola gives great service. I would recommend her to all who want a caring service advisor. her to all who want a caring service advisor. More