Germain Lexus of Naples

This was our first experience at a new dealership after 20 years with the same service rep at a different dealership. Shawn took care of everything!!!!!! He made this nervous nelly comfortable and happy! 20 years with the same service rep at a different dealership. Shawn took care of everything!!!!!! He made this nervous nelly comfortable and happy!!!! More

Dan Resinik has been my Service Advisor for my last three or so visits. I have confidence in his word and customer service. Our previous Advisor was a gem and we were sorry to lose him, but Dan has built o or so visits. I have confidence in his word and customer service. Our previous Advisor was a gem and we were sorry to lose him, but Dan has built our relationship by great performance. More

Beverly Coppola is the best! We deal withGermaine Beverly Coppola is the best! We deal with Germaine because we trust and appreciate her expertise and attention to customer service. She is a gem! Beverly Coppola is the best! We deal with Germaine because we trust and appreciate her expertise and attention to customer service. She is a gem! Joyce Schrager More

Customer relationships ALWAYS COUNT FIRST, LAST AND ALWAYS! Beverly Coppola WROTE THE BOOK FOR SURE ALWAYS! Beverly Coppola WROTE THE BOOK FOR SURE More

Have owned a 2015 & 2018 GS 350 F Sport, love this Lexus model. Germain Lexus has been excellent in all aspects, especially after sales service - Jackson Kirby our service advisor. I am always asking for te model. Germain Lexus has been excellent in all aspects, especially after sales service - Jackson Kirby our service advisor. I am always asking for technical details, explanations and Jackson takes the time to provide excellent info. I always enjoy our visits. More

Lexus of Naples is a first class operation. Their customer service is second to none and their vehicle service department is outstanding. In particular, Beverly Coppola is an extremely knowledgeable customer service is second to none and their vehicle service department is outstanding. In particular, Beverly Coppola is an extremely knowledgeable and wonderful service advisor who has looked after me and my Lexus cars for many years. I would not hesitate to recommend her and the rest of the Lexus of Naples team to anyone. More

Excellent Experience -- Thank you, to Cary Vhugen for his expertise in finding the perfect Lexus LC500 Convertible for us, it was a real pleasure!!! (And, I do like the red leather seats - really!) expertise in finding the perfect Lexus LC500 Convertible for us, it was a real pleasure!!! (And, I do like the red leather seats - really!) More

Had a great experience with Jack Faight, service advisor at Germain. We had originally taken the car to another local dealer and they were no help. Jack took the time to make certain they understood the p at Germain. We had originally taken the car to another local dealer and they were no help. Jack took the time to make certain they understood the problem and had it addressed. He made certain we were not left there all day, he provided us a loaner after a short time. He called us to update us on the repair. So refreshing, to work with someone who had empathy for us. Thanks Jack! More

I recently bought a new car from Germaine Lexus. This was the third car we have bought from this dealership. I wouldn’t buy a car from anyone else. Jeffery Smith was our salesman and he made the experience a the third car we have bought from this dealership. I wouldn’t buy a car from anyone else. Jeffery Smith was our salesman and he made the experience as easy as the last two. If you’re thinking of purchasing a Lexus, this is the place to do it and definitely ask for Jeffery. We were given an excellent trade in allowance on my old car. More

I was very pleased with the professional way Danny Rusinik handled the replacement of brakes on our 2012 RX450h and was able to keep the expense within reason. Ken McDaniel Rusinik handled the replacement of brakes on our 2012 RX450h and was able to keep the expense within reason. Ken McDaniel More