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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,410 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,410 reviews

October 07, 2021

Germain Lexus of Naples is excellent to deal with, what makes it great is after we bought our vehicle 3 years ago to this day Jackson Kirby has been such a pleasure to deal with in keeping my RX350L in top More

by Jescojeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Oct 08, 2021 -

Germain Lexus of Naples responded

Jes, We appreciate you taking the time to leave us this wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are pleased that Jackson consistently provides you with exceptional care! He will be honored to know that you greatly value his service. We wish you the safest of travels until we meet again! Regards, Zach Germain - General Manager

Oct 08, 2021 -

Jescojeff responded

Zach, its Jeff, not Jes

October 07, 2021

Danny Resinik is my go-to person at Germain Lexus I have been privileged to have him as my service advisor. More

by cecily hoogerhyde
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Oct 08, 2021 -

Germain Lexus of Naples responded

Cecily, Thank you so much for leaving Danny this wonderful review! We are so glad that he consistently provides you with the top-notch service that you so much deserve! He will be honored to know how confident you are in his efforts. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service. Regards, Zach Germain - General Manager

October 07, 2021

I am especially pleased with the service and support provided me by Jackson Kirby and your facility. More

by Don Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Oct 08, 2021 -

Don Barnes responded

I validate the above rating is correct

Oct 08, 2021 -

Don Barnes responded

I am especially pleased with the service and support provided me by Jackson Kirby and your facility.

Oct 08, 2021 -

Germain Lexus of Naples responded

Don, Thank you for taking the time to leave Jackson this excellent review! We are delighted that he provided you with great care throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible! Please drive safely, and do not hesitate to give us a call if there is ever anything more that Jackson and the team may help you with. Regards, Zach Germain - General Manager

October 06, 2021

A1 My service rep Beverly Coppola is terrific ,knowledgable and efficient. friendly like family .Thanks More

by slawek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Report | Print
Oct 07, 2021 -

Germain Lexus of Naples responded

Thank you so much for your wonderful review! Providing quality and efficient service is always our goal, and we are delighted that Beverly's efforts consistently meet your satisfaction. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to let us know. Regards, Zach Germain - General Manager

October 06, 2021

Dan rusinik always goes above and beyond and gives us his personal attention. Lexus IS lucky to have him More

by Tomjaneseeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Oct 07, 2021 -

Germain Lexus of Naples responded

Tom, We are so glad that Dan could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! He will be honored to know that you greatly value his service. We wish you safe travels, and we hope to continue serving you and your automotive needs for many years to come! Regards, Zach Germain - General Manager

October 05, 2021

Service is always quick and easy. Dealership will be moving even closer to me which is more convenient More

by lenss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Sal Pellicciotta
Report | Print
Oct 05, 2021 -

Germain Lexus of Naples responded

Thank you so much for your 5-star review! We are pleased that our efforts continuously meet your satisfaction. We appreciate your business and look forward to continuing to provide you with the same quality and efficient service in your visits to come! Regards, Zach Germain - General Manager

October 05, 2021

I was having issues with my 350 RXL’s tire light coming on. Coupled with that I was unable to reset the TPMS (even with reading the manual and watching You Tube videos) which I had somehow mistakenly shut More

by Suber92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Oct 05, 2021 -

Germain Lexus of Naples responded

Thank you so much for your positive feedback! We are overjoyed that Jackson and the team could put you at ease and get your concerns successfully resolved! Your safety and satisfaction are so important to us. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with! Regards, Zach Germain - General Manager

October 05, 2021

My service advisor, John Mccloskey, is so accommodating and always takes great care of my SUV. He is very thorough, so polite and I know when I leave after service, my SUV has been thoroughly checked over More

by HEAT3501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Report | Print
Oct 05, 2021 -

Germain Lexus of Naples responded

Thank you for leaving John this wonderful review! We are pleased to hear that he always takes exceptional care of you and your automotive needs when you join us for service! We are so appreciative of your continued business, and we will certainly provide you with nothing less than the same quality service in your visits to come! We wish you the safest of travels until we meet again! Regards, Zach Germain - General Manager

Oct 06, 2021 -

HEAT3501 responded

Thank u Zach

October 04, 2021

My first visit to the Service department was an excellent one. My service rep, Beverly Coppola, was friendly, knowledgeable and efficient. More

by Rcdrisc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Report | Print
Oct 05, 2021 -

Germain Lexus of Naples responded

Thank you so much for your excellent review! Offering quality and efficient service is so important to us, and we are overjoyed that Beverly could make your visit 5-stars all-around. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how she and the team may serve you again! Regards, Zach Germain - General Manager

October 01, 2021

Jackson Kirby is terrific! He kept me posted every step of the service appointment and reviewed what was done and what I should have fixed in 6 months. More

by Janehersch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Oct 04, 2021 -

Germain Lexus of Naples responded

Jane, Thank you for leaving Jackson this 5-star review! We are happy to hear that he took great care of you and your automotive needs throughout your visit! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Regards, Zach Germain - General Manager

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