Back

Germain Lexus of Naples

Naples, FL

4.9
2,410 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,410 reviews

July 15, 2021

I was very satisfied with my visit. I came in early because I did not know how many miles I had driven. Beverly Coppola was very hopeful in showing me how to use some of the features that would help More

by Pattiekiray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Beverly Coppola
Jul 15, 2021 -

Pattiekiray responded

That is all.

Jul 16, 2021 -

Germain Lexus of Naples responded

Thank you for taking the time to share this positive feedback! We are happy to hear that Beverly put you at ease and ensured that your concerns were thoroughly resolved. It is our pleasure to assist you in any way possible, and we look forward to working with you again the next time you are in need of automotive service! Regards, Zach Germain - General Manager

July 14, 2021

Beverly Coppola is by far the best Service Advisor I have seen in any dealership. She is knowledgeable, friendly and extremely helpful. Whoever reads these reviews should be very proud to have her as an emp More

by ken
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jul 14, 2021 -

Germain Lexus of Naples responded

Ken, Thank you for leaving Beverly this wonderful review! She certainly is a wonderful asset to our team, and we are overjoyed that she could be of remarkable assistance to you! She will be honored to hear of your very kind words. Please drive safely, and do not hesitate to give us a call if there is ever anything more that she or the team may help you with! Regards, Zach Germain - General Manager

July 08, 2021

Excellent job as usual. I wouldn’t go anywhere else. Jackson was terrific I can’t say enough about the experience I would tell everyone More

by Prohrs52
Recommend Dealer
Yes
Employees Worked With
Service, Jackson Kirby
Jul 09, 2021 -

Germain Lexus of Naples responded

Thank you so much for your excellent review! It is our pleasure to serve you, and we are pleased that Jackson could be of remarkable assistance to you once again! It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than the same 5-star service in the years to come! Regards, Zach Germain - General Manager

July 06, 2021

Danny Rusinik is always professional. We were pleasantly surprised how quickly our car was serviced on our last visit. He is certainly an asset to this dealership. More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jul 07, 2021 -

Germain Lexus of Naples responded

Sal, Thank you for leaving Danny this excellent review! He certainly is an excellent asset to our team, and we are pleased that he could get your needs swiftly resolved. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how Danny and the team may serve you again! Regards, Zach Germain - General Manager

July 06, 2021

We recently had to bring our 2019 Lexis in for service and Jackson Kirby was our Service rep. Jackson was extremely knowledgeable and efficient. We were provided with a new loaner car and our service was More

by Judy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 07, 2021 -

Germain Lexus of Naples responded

Judy, Thank you so much for your positive feedback. We are delighted to know that Jackson took great care of you and made your overall service experience both smooth and efficient. He will be honored to have earned your kind recommendation. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he or the team may help you with! Regards, Zach Germain - General Manager

July 03, 2021

Beverly Coppola has consistently provided me great and thorough service at Germain Lexus. Although my permanent residence is in North Carolina whenever I am in Bonita Springs for a few months I have my R More

by jsmall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jul 06, 2021 -

Germain Lexus of Naples responded

Thank you for leaving Beverly this wonderful review! We are so appreciative of your continued business, and we are thrilled that she could consistently provide you with the quality service that you so much deserve. Offering thorough and reliable service is so important to us, and we will certainly provide you with nothing less in the future! Wishing you the safest of travels until we meet again! Regards, Zach Germain - General Manager

July 02, 2021

Great experience again with Beverly and team. Always satisfied with Germain Lexus. More

by samsonbeats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle , Beverly Coppola
Jul 02, 2021 -

Germain Lexus of Naples responded

Thank you for leaving Beverly and the team this 5-star review. We appreciate your business and are pleased that she could provide you with remarkable service once again. We thank you for confiding in our dealership with your automotive needs, and we will certainly provide you with nothing less than the same 5-star service in your visits to come! We wish you the safest of travels until we meet again. Regards, Zach Germain - General Manager

July 01, 2021

Matt Christen my sales advisor and Lori Perkins the sales manager are by far the best sales team I’ve ever bought a car from More

by Pjj.swfla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Perkins - Sales manager , Matthew Christen
Jul 01, 2021 -

Germain Lexus of Naples responded

Thank you for leaving Matt and Lori this amazing review! We appreciate your business and are pleased that they could provide you with the quality experience that you so much deserve. They will be honored to hear of your very kind words, and we congratulate you on your new vehicle- on behalf of Matt, Lori, and the entire team! Regards, Zach Germain - General Manager

June 30, 2021

Recently bought my second vehicle from Germain Lexus. Cary Vhugen my sales professional was fantastic all-around as well as business manager Steve who finalized the details of the deal. Great people in t More

by samsonbeats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen, Steve Duran, Germain Lexus Sales Department, Zach Germain, Beverly Coppola
Jul 01, 2021 -

Germain Lexus of Naples responded

Congratulations on your new vehicle! We are thrilled that we had the opportunity to do business with you and ultimately make your visit an all-around success! We couldn't be more pleased to hear of your satisfaction. Please drive safely, and do not hesitate to let us know if there is ever anything more that our team may help you with! Regards, Zach Germain - General Manager

June 28, 2021

I had some issues with a previous service advisor and spoke to the GM. He had Beverly Coppola work with me and she is excellent! She's friendly and very efficient and took care of my car and got the is More

by LCgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jun 29, 2021 -

Germain Lexus of Naples responded

Thank you for leaving Beverly this wonderful review and recommendation. We apologize for the frustration and inconvenience that your prior experience has caused, and we appreciate your patience throughout the process. We are so glad that Beverly could put you at ease and get each of your concerns swiftly resolved. Your satisfaction is of the utmost importance to us. Please drive safely, and do not hesitate to let us know how Beverly and the team may serve you again! Regards, Zach Germain - General Manager

...
81
...