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Germain Lexus of Naples

Naples, FL

4.9
2,410 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,410 reviews

June 23, 2021

My 2015 Lexus RX 350 is always serviced by Germain My 2015 Lexus RX 350 is always serviced by Germain Lexus. I have confidence in the SUV..it is comfortable..rides beautifully..& is well engineered. More

by Geribrown17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jun 24, 2021 -

Germain Lexus of Naples responded

Thank you for taking the time to share this wonderful review! We appreciate you confiding in our dealership with your automotive needs, and we are overjoyed that Beverly consistently be of remarkable assistance to you. Offering thorough and reliable service is so important to us, and we will certainly provide you with nothing less in the future! Wishing you the safest of travels until we meet again- on behalf of Beverly and the entire team! Regards, Zach Germain - General Manager

June 21, 2021

Easy to schedule no waiting and my service was completed ahead of time. My service person was Beverly Coppola. I highly recommend her to other Lexus buyers. More

by Mbstang@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jun 22, 2021 -

Germain Lexus of Naples responded

Thank you for leaving Beverly this excellent review and recommendation! We are happy to know that she provided you with top-notch service that you so much deserve. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how she and the team may serve you again. Regards, Zach Germain - General Manager

June 19, 2021

Alwasys get great service at Germain Lexus. Jackson Kirby provides exceptional service. I highly recommend Germain and Jackson if you need service for your Lexus. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jun 22, 2021 -

Germain Lexus of Naples responded

John, Thank you so much for your wonderful review and recommendation! We are pleased that Jackson could be of remarkable assistance to you throughout your visit. We are so glad that we had the opportunity to work with you, and we look forward to the chance to serve you again! Regards, Zach Germain - General Manager

June 17, 2021

Always great service that is personalized. Shawn answered my questions and made sure we were on the same page. I can easily recommend Shawn and Germain Lexus. More

by cvhugen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman
Jun 18, 2021 -

Germain Lexus of Naples responded

Thank you so much for your positive review- on behalf of Shawn and the entire team! Your safety and satisfaction are the utmost importance to us, and we are delighted to have earned your kind recommendation! It is our pleasure to assist you, and we look forward to the opportunity to serve you again. Regards, Zach Germain- General Manager

June 17, 2021

She is always so helpful and kind when I come in. She is super attentive and has always done what is in my best interest in regards to my car. More

by elizcor180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jun 18, 2021 -

Germain Lexus of Naples responded

Thank you so much for taking the time to leave Beverly this wonderful review! She will be honored to hear of the kinds words that you have shared. Please do not hesitate to let us know if we may be of any further assistance to you. We wish you the safest of travels until we meet again! Regards, Zach Germain- General Manager

June 16, 2021

Jeff Smith has assisted me twice in leasing a new lexus. Both times a professional, painless and successful experience. I would highly recommend him to a friend. More

by Kayet39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department, Beverly Coppola, Jeff Smith
Jun 18, 2021 -

Germain Lexus of Naples responded

Thank you for your 5-star review and recommendation! We are overjoyed that Jeff has provided you with the excellent service that you deserve. If you need any further assistance, please do not hesitate to reach out. Congratulations on your new leased Lexus- on behalf of Jeff and the entire team. Regards, Zach Germain- General Manager

June 16, 2021

Service consultant AlEX DEPEW was very friendly, professional, answered all my questions.appointment was done in promised time frame. I got my dashboard set up how I wanted. It was “ white gloves “ More

by Anna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Depew, Danny Rusinik
Jun 18, 2021 -

Germain Lexus of Naples responded

Anna, Thank you for taking the time to leave Alex this excellent review. We are pleased that he could get your automotive needs taken care of- thoroughly and efficiently. Its our pleasure to assist you and await the opportunity to serve you again. Regards, Zach Germain- General Manager

June 11, 2021

Jeff Smith of Germain Lexus was attentive and thorough in addressing our car purchase questions . He was knowledgeable about the products and responsive to our questions , particularly important as this w More

by PM
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Jun 16, 2021 -

Germain Lexus of Naples responded

Thanks PM! We're happy to hear that Jeff was so helpful and attentive, and made sure all of your questions and concerns were addressed. We appreciate your recommendation and hope to work with you again in the future. Regards, Zach Germain - General Manager

June 10, 2021

I contacted John Mccloskey hoping to get a last minute appointment for a oil change . He was most obliging and I was at the dealership an hour later . He also informed me that there was a recall and got t More

by jhawksworthbreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jun 16, 2021 -

Germain Lexus of Naples responded

Thank you for taking the time to share your experience! We're happy to hear that you had a great experience with John, and that he was able to make sure your car was quickly and efficiently taken care of. We appreciate your business and hope to work with you again in the future. Regards, Zach Germain - General Manager

June 09, 2021

Dan Rusinek was very helpful in getting my service done quickly and efficiently. I would recommend him and Germain to anyone who wants good service More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jun 16, 2021 -

Germain Lexus of Naples responded

Thanks for the recommendation, Nancy! We're glad you had a great experience with Dan and we hope to work with you again in the future. Regards, Zach Germain - General Manager

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