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Germain Lexus of Naples

Naples, FL

4.9
2,410 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,410 reviews

June 04, 2021

Danny is the very nicest young man to have working for you. He takes time to explain all aspects of services your Lexus needs. We appreciate having such a knowable person handling our needs. More

by vw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jun 06, 2021 -

Germain Lexus of Naples responded

Thanks VW! We're glad Danny makes sure that your vehicle is so well taken care of, and that you have felt accommodated each time you've come in. We appreciate your business and look forward to seeing you at your next service visit. Regards, Zach Germain - General Manager

Jun 07, 2021 -

vw responded

It was very kind of you to let me know you are looking after us as a customer also. Thank You

June 04, 2021

John McCloskey is a wonderful service manager. His is very professional and made my visit extremely pleasant as he is focused on the needs of his customers. What a great dealership! More

by chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jun 06, 2021 -

Germain Lexus of Naples responded

Thanks Chris! We're happy to hear that John has been so helpful and attentive, and that he always ensures that your needs and expectations are met. We appreciate your business and look forward to working with you again in the future. Regards, Zach Germain - General Manager

June 03, 2021

Beverly Coppola is a Master Certified Service Consultant at Germain Lexus. Beverly is both friendly and professional, and her knowledge of the Lexus brand is extremely impressive. Beverly always provides ex More

by Sean Fedak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department, Matthew Christen
Jun 06, 2021 -

Germain Lexus of Naples responded

Thank you, Sean! We're happy to hear that Beverly continues to make your service experiences excellent, and that you feel confident with her knowledge and expertise. We appreciate your business and look forward to working with you again in the future. Regards, Zach Germain - General Manager

June 02, 2021

We have been bringing all or Lexus cars here for many years, and John Mccloskey takes great care of us every time! I feel bad that It's simply an expectation at this point, and I highly recommend John t More

by ScottBerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jun 04, 2021 -

Germain Lexus of Naples responded

Thank you, Scott! We're happy to hear that you continue to have great experiences with John, and that he helps you keep your vehicles in great shape. We appreciate your recommendations and look forward to seeing you at your next service visit. Regards, Zach Germain - General Manager

June 01, 2021

Jackson Kirby did an excellent job of explaining everything to me and keeping me informed of the progress. I also appreciated the professionalism of the entire staff. More

by Jerrygoldberg2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Jackson Kirby
Jun 04, 2021 -

Germain Lexus of Naples responded

Thank you, Jerry! We're glad Jackson made sure you were well informed and aware of your vehicle's status, and that it was a hassle-free service visit for you. We appreciate your business and hope to work with you again in the future. Regards, Zach Germain - General Manager

June 01, 2021

Beverly is so helpful. I just wanted to say thank you so much for all of your help - and for anybody who needs service help, I would recommend you go see Beverly in service. More

by griff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jun 04, 2021 -

Germain Lexus of Naples responded

Thanks Griff! We're happy to hear that Beverly made sure you had a great service experience, and that all of your needs and expectations were met. We appreciate your recommendation and hope to work with you again in the future. Regards, Zach Germain - General Manager

June 01, 2021

Very professional and a problem solver. Made my visit hassle free. Thie is what I was looking for when I choose Lexus several years ago. More

by Joe.cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Daughtery
Jun 02, 2021 -

Germain Lexus of Naples responded

Thanks Joe! We're happy to hear that you had a great experience with us, and that we were able to make sure that all of your needs and expectations were met. We appreciate your business and hope to work with you again in the future. Regards, Zach Germain - General Manager

May 26, 2021

Brought our Lexus in for just an oil change, tasted like royalty. Performed a mechanical inspection of the car to let me know it’s in great shape. Couldn’t ask for better service. More

by Bob N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 28, 2021 -

Germain Lexus of Naples responded

Thanks Bob! We're glad your service visit was so pleasant and accommodating, and that your car was well taken care of. We appreciate your business and hope to work with you again in the future. Regards, Zach Germain - General Manager

May 22, 2021

The dealership is well run and organized with excellent customer service. Danny Rusinik always does a superb job. I have the upmost confidence in their service. More

by rwwhitney20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 24, 2021 -

Germain Lexus of Naples responded

Thank you! It's great to hear that you have had excellent experiences with Danny, and that he continues to ensure that your vehicle is well taken care of. We appreciate your business and look forward to working with you again in the future. Regards, Zach Germain - General Manager

May 21, 2021

Once again a very pleasant experience at Germain Lexus. Beverly Coppola was superb as usual. I will always have my vehicle serviced here and I will always buy a Lexus. More

by Lexus450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
May 24, 2021 -

Germain Lexus of Naples responded

Thank you for the great feedback! We're glad you continue to have great experiences with Beverly, and that you always feel confident with the service you receive at our dealership. We appreciate your business and look forward to working with you again in the future. Regards, Zach Germain - General Manager

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