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Germain Lexus of Naples

Naples, FL

4.9
2,284 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,284 reviews

January 28, 2020

Beverly Coppola is so efficient, caring and is the best!! Germain of Lexus is always efficient and customer focused. Ready to solve any problem that arises. We have been a customer for many years and will re More

by ckappus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 28, 2020 -

Germain Lexus of Naples responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Beverly was so positive. We look forward to seeing you again when it is time for your next service.

January 27, 2020

bought new nx300 sport when we came to pick up auto. sales person not there, BUT BUD RECKLAW was so nice found out paper work and got everything done for us .also took his More

by alveglia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bud Recklaw
Jan 28, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Bud was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

January 25, 2020

Top notch Automobile company and a super service repesantive I started buying of leasing or buying the Lexus brand almost 25/30 years ago at Balise Motors in Springfield MA and have NEVER been disappointed with More

by Richard SEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Beverly Coppola
Jan 30, 2020 -

Germain Lexus of Naples responded

Thank you for the excellent feedback! It's wonderful to hear that you continue to have such great experiences with us, and we're proud to uphold the excellent reputation that you have come to expect from Lexus. We're glad that Beverly has been so helpful and informative, and makes you feel confident with the customer care that is extended to you. We appreciate your business and look forward to working with you again in the future.

January 18, 2020

unexpected emergency Lori Nilsen, my service rep, treated me like family, even when I didn't have an appointment, she addressed my car issue immediately with no reservatio More

by mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Nilsen
Jan 21, 2020 -

Germain Lexus of Naples responded

Mel, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.

January 15, 2020

Danny is great. He is very professional and makes you feel like family. Always on time and helpful with the service to my car. He is an asset to Germain. More

by JMB
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for taking the time to post this review. We are glad to hear that our service department made you feel like family. Our team works very hard to ensure that each guest feels comfortable and satisfied with their visit.

January 13, 2020

Beverly Coppola our service representative is always pleasant, extremely efficient and shows that she not only cares about getting quick service for her customers but treats my wife and I as if we’re me More

by vrestivo
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for taking the time to share your experience. We are pleased to know that Beverly has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

January 13, 2020

I have been working with Danny Rusinik for several years and three different cars- he is the absolute best and the reason I come back! More

by paigeeber
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

January 12, 2020

Thanks to Zach and Jeff for the excellent car buying experience. We are enjoying our new LC and will definitely recommend you to everyone who is in the market for a Lexus. More

by sbagz
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Zach Germain, Jeff Smith
Jan 15, 2020 -

Germain Lexus of Naples responded

On behalf of everyone here, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Zach and Jeff were such a great help.

January 10, 2020

Excellent service Danny does a very professional job.I was in and out with my complete 40k service in about an hour. Excellent dealership and I highly recommend him. More

by kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Jeff Smith
Jan 15, 2020 -

Germain Lexus of Naples responded

Kim, thank you for your time and feedback. We are pleased to hear that Danny was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

January 09, 2020

Brett is a true professional. He is a no pressure type of sales person. Brett cares and listens to your concerns. If your looking to purchase a vehicle from Germain Lexus I would highly recommend Brett as yo More

by Tannerson
Recommend Dealer
Yes
Employees Worked With
Brett Shields, JD Bube
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

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