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Germain Lexus of Naples

Naples, FL

4.9
2,284 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,284 reviews

January 08, 2020

John has been my service representative since I bought my Lexus from Germain. He is very knowledgeable and always a pleasure to work with. Thank you John~ More

by Jim
Recommend Dealer
Yes
Employees Worked With
Chuck Koenig, John McCloskey
Jan 09, 2020 -

Germain Lexus of Naples responded

Jim, Thank you for leaving John 5-star review! We are delighted to know that he has your confidence, and that he always takes great care of you throughout your visits. It is our pleasure to serve you in any way possible, and we hope to do so for years to come.

January 07, 2020

I drove from Ft. Lauderdale to buy my car at Lexus of Naples. Great experience. This was due to sales person Krystel and finance manager Robert Collier. Krystel shot a video of the car and emailed to me. More

by David and Angie
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Krystel Rutland
Jan 07, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

January 03, 2020

The entire purchase process went very well. Took two test drives to make sure the model was exactly what I wanted and to decide what options to take. The people at the dealership were patient, knowledg More

by NaplesApple
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman, Steve Duran, Tiffany Cox, Matthew Christen, Eddie Vasco
Jan 06, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new car owner!

December 27, 2019

Above expectations John McClosky again handled my service efficiently, professionally and had my service performed so that it fit my schedule. His knowledge of my vehicl More

by kipmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Dec 30, 2019 -

Germain Lexus of Naples responded

Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

December 26, 2019

J D is courteous, knowledgeable and really works hard to make sure that the customer is aware of what should be happening with their car and how to resolve any issue. He’s wonderful! More

by Bessie
Recommend Dealer
Yes
Employees Worked With
JD Bube
Dec 30, 2019 -

Germain Lexus of Naples responded

Bessie, thank you for taking the time to share your experience. We are pleased to know that JD has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

December 07, 2019

Great Experience! I have been coming to Germain Lexus for 20 years and have always found the experience to be Professional, Efficient and fairly Priced. I generally de More

by BoneDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Dec 09, 2019 -

Germain Lexus of Naples responded

Thank you BoneDoc! It's great to hear that you continue to have such excellent experiences with us, and Danny always ensures that you are well accommodated. We appreciate your business and look forward to working with you again in the future.

December 03, 2019

Tiffany did a wonderful job of working with us on our new Lexus purchase. We went over a large number of options and she was extremely helpful going over all of our questions. More

by jjnaples
Recommend Dealer
Yes
Employees Worked With
Tiffany cox, Germain Lexus Sales Department
Dec 09, 2019 -

Germain Lexus of Naples responded

Thanks jjnaples! We're happy to hear that Tiffany made sure you had such a great experience with us, and that she made sure you were well informed and accommodated throughout the car buying process. We appreciate your business and hope to work with you again in the future.

December 03, 2019

Pleasent experience Rick Brown was the service consultant that took care of me and he was very pleasant and kept me informed. My service was done in good time and he was More

by Cabercro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Dec 09, 2019 -

Germain Lexus of Naples responded

Thank you for taking the time to share your feedback, Cabercro. It's great to hear that your experience with Rick was a great one, and that he made sure that your car was well taken care of. We're glad it was a quick and efficient process, and we hope to work with you again in the future.

November 21, 2019

Had my vehicle in for service, Jackson Kirby was my service advisor. Was repaired timely and Jackson kept me advised. Couldn’t have gone better. More

by Kent.a.chancellor
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Dec 04, 2019 -

Germain Lexus of Naples responded

Thanks Kent! We're pleased to hear that Jackson was so helpful and attentive, and made sure that you were kept well informed about your vehicle. We appreciate your business and hope to work with you again in the future.

November 15, 2019

Bar none top level of service from beginning to end! Wonderful to work with and the coffee is the best 😉 her smile and general presence no matter the news on the car makes it easier .. More

by Jtpolk17
Recommend Dealer
Yes
Employees Worked With
Giovanni Blasi, Elizabeth Marcantonio, Zach Germain, Carlos Cardenas, Beverly Coppola, Chad Nesselhauf
Nov 19, 2019 -

Germain Lexus of Naples responded

Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.

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