Germain Lexus of Naples

The excellent service advisor Jackson Kirby I brought my Lexus GX 460 to Germain Lexus in Naples, FL for a recall of the air pump assembly and air switch. Jackson Kirby was my service advisor wh I brought my Lexus GX 460 to Germain Lexus in Naples, FL for a recall of the air pump assembly and air switch. Jackson Kirby was my service advisor who did an excellent job. He explained everything involved, gave me a loaner car to use since my car was needed overnight and texted me each step of the process. He was extremely knowledgeable and professional, and I will certainly ask for him again when dealing with Germain in any capacity - sales or service. More

Jackson Kirby (Service Representative) I brought my 2017 RX-350 in to Jackson Kirby at Germain Lexus of Naples yesterday and again received the excellent attention that I have experienced o I brought my 2017 RX-350 in to Jackson Kirby at Germain Lexus of Naples yesterday and again received the excellent attention that I have experienced over the last few years from him. Jackson understood the issue that I described to him yesterday and arranged for a fix in less than an hour. Each time that I have brought my vehicle in for service Jackson has not only managed to take care of the particular issue, but he also has given me very useful technical information concerning my vehicle. He is the type of service representative that compels me to consider purchasing my next vehicle from this dealership. He is a real asset to the organization that helps make the sales department’s job a lot easier. More

I have been dealing with Germsun Lexus for about five years. There is not a better service consultant than Beverly Coppola. She is knowledgeable and professional. John Korbey years. There is not a better service consultant than Beverly Coppola. She is knowledgeable and professional. John Korbey More

Dan Rusinik Dan was very courteous and friendly while my car was being serviced. He even cleaned the inside of the windshield for me. He made sure I was happy w Dan was very courteous and friendly while my car was being serviced. He even cleaned the inside of the windshield for me. He made sure I was happy with my car when it was done and even parked it close to the building. He is a great asset to Germain Lexus and I look forward to working with him in the future. More

John McCloskey has been my service representative for more than six years and he has always been very helpful with all my service needs both for my Lexus SC430 and has been my service representative for more than six years and he has always been very helpful with all my service needs both for my Lexus SC430 and my ES350. He makes my twice annual service visits both pleasant and easy. Thanks John. EDWIN ANDERSON More

Beverly is the best. She is professional, knows her job inside and out and totally a joy to work with. She is definitely a keeper. inside and out and totally a joy to work with. She is definitely a keeper. More

Beverly Always ***** Beverly, is always very helpful, thorough and delightful to work with. Regardless of time she will do everything she can to get you in and out as soo Beverly, is always very helpful, thorough and delightful to work with. Regardless of time she will do everything she can to get you in and out as soon as possible and is very informative on the process. More

BeverlyCoppola was absolutely outstanding in taking care of getting me to my commitment on time. On my return issue was resolved and I was on my way very happily. THANKS BEVERLY!!!! of getting me to my commitment on time. On my return issue was resolved and I was on my way very happily. THANKS BEVERLY!!!! More

I was very pleased with my recent service at Germain that Danny Rusinik handled. He is always very courteous and the replacement of the dead battery and 150,000 mile service was done efficiently and within a Danny Rusinik handled. He is always very courteous and the replacement of the dead battery and 150,000 mile service was done efficiently and within a reasonable amount of time. I would definitely recommend Germain to others. More

Great service. Danny Rusinik in particular is an exceptional service advisor. Waiting area is clean, comfortable and stocked with good snacks. All employees are very friendly and make their customer exceptional service advisor. Waiting area is clean, comfortable and stocked with good snacks. All employees are very friendly and make their customers feel welcome. More