Germain Lexus of Naples

Lexus 400H service on August 28, 2019 This was the first time that we had our Lexus serviced at Germain and Dave McKinney was assigned as our Service Consultant. Dave was very helpful in This was the first time that we had our Lexus serviced at Germain and Dave McKinney was assigned as our Service Consultant. Dave was very helpful in explaining what needed to be done and the related cost associated with each part of the job. We were very impressed with his communication and desire to be sure the job would be done in a professional and timely manner. More

Service at Germain Lexus- Jackson Kirby The service at The dealership is very good and reliable. Jackson Kirby especially is always very helpful and courteous. I always appreciate my dealin The service at The dealership is very good and reliable. Jackson Kirby especially is always very helpful and courteous. I always appreciate my dealings with him. More

Chuck Koenig is an excellent sales rep. Chuck is very knowledgeable about the Lexus RX 350.He exhibited a professional attitude about the whole experience making sure that we understood the Chuck is very knowledgeable about the Lexus RX 350.He exhibited a professional attitude about the whole experience making sure that we understood the total process of choosing the right car for us..I was impressed with the whole process and would recommend Chuck and Germain to anyone who is is interested in an excellent experience while purchasing an outstanding automobile. More

Amazing customer service! Let me first start by saying that this was my first ever car purchase and needless to say I was really dreading it! I wasn’t even really considering a Let me first start by saying that this was my first ever car purchase and needless to say I was really dreading it! I wasn’t even really considering a Lexus as I always assumed they were out of my budget but the guys at Lexus Germain were amazing at helping me find an affordable option that was also my dream car! John was the sales consultant and I could not have asked for a better experience. He was kind, not pushy or pressuring, and he listened to what I wanted and what I was looking for. He truly made me feel like family and I felt completely comfortable that he wouldn’t steer me wrong. After several test drives and seeing all my color options in person, I finally decided on a car. Even the negotiation process was painless! Eddie was the sales manager and I have to say I don’t think I have ever met anyone who is a better listener! Eddie was amazing to work with and he made me feel very comfortable with the process. Personally I don’t think I will ever have such an amazing customer service experience again, unless they are still there in 10+ years when I look for another car! Everyone was very friendly and helpful. I am actually looking forward to my first service at Lexus Germain so I can swing by and say hi to everyone! More

Always Exceptional Service Danny is always helpful with my auto service. He keeps me informed and is spot on everytime I bring my car in for service. It is great to work with Danny is always helpful with my auto service. He keeps me informed and is spot on everytime I bring my car in for service. It is great to work with people that treat you like family. More

Awesome Service It was a awesome experience working with Tito Rivera of Germain Lexus. My fiance needed a reliable car and he helped us find the perfect vehicle that It was a awesome experience working with Tito Rivera of Germain Lexus. My fiance needed a reliable car and he helped us find the perfect vehicle that is reliable, plenty of room and at a good cost. We will definitely be referring our friends and family to Germain Lexus. We absolutely love our 2015 Lexus RX350. More

50,000 mile Service I am always so impressed with Danny Rusinik’s expertise and his kindness in dealing with me as a client. At the onset, he is extremely thorough in exp I am always so impressed with Danny Rusinik’s expertise and his kindness in dealing with me as a client. At the onset, he is extremely thorough in explaining exactly what will be accomplished during a particular service. He then assessed, item by item, the overall service upon completion, and even gave me a total view of what I can expect with the next two future recommended services~ GREAT for my planning purposes. Seldom will you find a young man so polite as to walk a client to their car, but that’s what Danny does. I shall continue to request this young man for all my future services at Germain Lexus! Gratefully, Sharon Ritacco More

Highly professional and very helpful Every time I stop in for service at Germain Lexus, John Mccloskey recognizes me and makes me feel like we’re friends. The service is always first cla Every time I stop in for service at Germain Lexus, John Mccloskey recognizes me and makes me feel like we’re friends. The service is always first class, making the customer feel special. More

Armando does it again This is the third vehicle I have purchased from Armando and he came thru like always. Recommend going to see Armando. going to buy another one at the This is the third vehicle I have purchased from Armando and he came thru like always. Recommend going to see Armando. going to buy another one at the end of the year. More

Service Excellence! Thank you Charles Koenig! Wonderful and thoughtful delivery of my new RX350. She's shiny & beautiful and you made the entire process easy, smoothe and Thank you Charles Koenig! Wonderful and thoughtful delivery of my new RX350. She's shiny & beautiful and you made the entire process easy, smoothe and fun. We loved the "reserved for" sign in the window upon our arrival! Well Done* More