Germain Lexus of Naples

New dash board I have been here for service many times and I can honestly say I can't think of any way they could make my experience better. Dave McKinney is a real I have been here for service many times and I can honestly say I can't think of any way they could make my experience better. Dave McKinney is a real professional. He will go out of his way to help you in e very way. I highly recommend Germain Lexus for your service and ask for Dave. More

Excellent service as usual I have the choice of having our Lexus 400H serviced either in Canada, our summer home or here in Naples, our winter home. We have elected to have all I have the choice of having our Lexus 400H serviced either in Canada, our summer home or here in Naples, our winter home. We have elected to have all of our service done here due to Dave McKinney excellent customer service and the prompt work when we bring our car in for service at Germain Lexus More

Top notch Service Dealership Dave McKinney has been my Service Consultant for over a year. My assessment of him is that he is excellent, very customer focused, never recommends mo Dave McKinney has been my Service Consultant for over a year. My assessment of him is that he is excellent, very customer focused, never recommends more service that is absolutely necessary. I have complete confidence in him. In my view, he is the kind of person that you build a winning dealership around! He is the sole reason why I will continue to take my Lexus to him for service. More

Excellent customer service Dave McKinney was fantastic! He was professional and nice and kept me up to date on everything with my service visit. I plan to continue with Lexus of Dave McKinney was fantastic! He was professional and nice and kept me up to date on everything with my service visit. I plan to continue with Lexus of Naples in the future. More

GREAT job Dan Rusinick is the service advisor I have worked with for a number of years and he is excellent. I can always count on him to follow through and to d Dan Rusinick is the service advisor I have worked with for a number of years and he is excellent. I can always count on him to follow through and to deliver what he says, when he says. A GREAT experience. More

In and out in no time as promised, thx Jackson kirby In and out in no time, what more can I say. Estimate was accurate and the lounge was comfortable ,clean and well stocked with coffee,etc In and out in no time, what more can I say. Estimate was accurate and the lounge was comfortable ,clean and well stocked with coffee,etc More

excellent service I recently had service done to my LS460 before heading up north again for the summer. I have used John McCloskey for many years as my service represen I recently had service done to my LS460 before heading up north again for the summer. I have used John McCloskey for many years as my service representative and always appreciate the friendly and excellent service he provides. Cary Hamann More

Service Dept My yearly service trip came again yesterday and as always Jackson Kirby did an outstanding job helping me and explained all the maintenance they were My yearly service trip came again yesterday and as always Jackson Kirby did an outstanding job helping me and explained all the maintenance they were going to do on my RX350L. It’s always a pleasure to go there. More

Complete satisfaction I had the pleasure to meet and deal with South and Lou and probably one of the best experiences I have ever had with the car dealer. I had the pleasure to meet and deal with South and Lou and probably one of the best experiences I have ever had with the car dealer. More

I’d give Zero stars if that was an option In the last three years this dealership has gone from being great to terrible. My Lexus has experienced a series of problems. That in itself is ve In the last three years this dealership has gone from being great to terrible. My Lexus has experienced a series of problems. That in itself is very disappointing for one of their flagship models and which is used regularly but with few miles on it. Each time the dealer simply wants to spend more and more money without a proper diagnosis. Several problems could not be solved by Germain and I had to resort to finding the solution via web forums. Ironically this was far quicker, less expensive and more effective than Germain Lexus. It seems they can do basic oil & filter changes but anything more is a problem. I’ve wasted at least 5 hours waiting for “while you wait” services with the most recent issue, only to be told they haven’t been able to get to the work which was scheduled in days in advance. Zero skill Zero professionalism Zero respect for your time My recommendation is to find someone else to work on your car as these people will simply take your money, waste you time and fail to resolve any problems. More