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Germain Mazda West
Columbus, OH
229 Reviews
Thank you for stopping by Germain Mazda West, our dealership serving Columbus, Grove City, and Hilliard, Ohio. As part of the Germain family of dealerships, serving our customers is our goal and privilege. Our personalized approach to car buying sets us apart because we take the time to understand your needs and pair you with the ideal vehicle.
Our aim is to create a culture where we can pursue committed, loyal, and valued relationships with our customers. Since we’re passionate about the work we do and the customers we serve, we can deliver the finest transportation solutions that serve your needs and bring you joy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 31 service reviews
February 08, 2026
The staff were very professional and kind. No pressure tactics regarding repairs recommended, which I really appreciated. No pressure tactics regarding repairs recommended, which I really appreciated. More
by ashanti.vannoy
Verified Customer
February 07, 2026
Overall was good. Everybody is friendly I would say that there needed to be better communication in regards to the offer that was made to me regarding the second key b Everybody is friendly I would say that there needed to be better communication in regards to the offer that was made to me regarding the second key being made for my new car and that it being at the dealership expense. Ended up finding out later that I was supposed to be covering some of the costs as well, but that wasn't fully explained to me during the time it was offered. I was then also offered to have a key technician come out and make a second key for me and then was told that I would have to later on pay for that, but I was not told that out front. But this situation got handled and I ended up not having to pay for the key so everything ended up in my favor and ended up being fair. More
by Marla.ohara1
February 06, 2026
Took awhile but thorough and provide me with nice vehicle while repairs were being done. while repairs were being done. More
by kevinwells1971
February 02, 2026
Appointment times are always honored, the text and email updates and inspection are thorough , and everyone is always professional and welcoming. updates and inspection are thorough , and everyone is always professional and welcoming. More
by ksuhoza
January 24, 2026
I like this dealership. It's clean and the employees are friendly, knowledgeable, and efficient. This always makes for a pleasant experience. It's clean and the employees are friendly, knowledgeable, and efficient. This always makes for a pleasant experience. More
by LEE_ERICAN
January 22, 2026
Awesome people very professional easy to talk with and extremely friendly Ya'll made me a customer for life extremely friendly Ya'll made me a customer for life More
by CEC8265
January 13, 2026
It was easy and quick and affordable They fit me in at the last minute to accommodate my schedule the last minute to accommodate my schedule More
by jbechtel0
January 08, 2026
The best ! Great waiting area , clean restroom , great service representative , no charge for maintenance service. They get a 10 ! Great waiting area , clean restroom , great service representative , no charge for maintenance service. They get a 10 ! More
by not quite slim
January 03, 2026
Jolie was great to deal with, the appointment was on time and the inspection video is a nice touch to show if there's any issues. and the inspection video is a nice touch to show if there's any issues. More
by CRAIG.FRENCH1960
